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Livewire: US DTV Transition - A Week to Go
As per the latest NAB and Nielsen estimates, even though about 82% of the affected consumers are prepared for the transition to Digital Television in the U.S., about two million consumers have still not taken action. Senior citizens may end up without television.
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"The Wizard of Oz" (Healthcare)
There seems to be a divide in the healthcare technology world in the U.S. between those that are proactively pursuing technology because it is necessary, improves quality and a component of compliance, and those who are "capital" challenged and waiting for the "wizard" to grant them the permission (US$) to proceed.
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IT Outsourcing - Recession Survival Kit - Series I
IT Shared Services Delivery Model can provide almost everything that you need: the flexibility in services, dynamic pricing, predictability in costs, scalability of operations - all with same service levels and maintaining the customer satisfaction.
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Empowering the Next Generation Call Agent
'Average talk time' and 'service levels' continue to be the most significant measures of an agent's performance. These are important and quantifiable metrics but need to be higher up in the pyramid.
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Social Networks in Business and Commerce - Is it Unprecedented?
Social networks have been path-breaking innovations primarily because of the wide reach, easy access and powerful impact they have on all stakeholders. Organizations should follow the conversation in social networks to gauge future trends.
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Hands on: Building a Private Cloud with Open Source Solutions - Part 1
I'll blog on our experiences with Open Source technologies encountered in the course of setting up a fully functional Private Cloud, using Open Source technologies, inside Infosys SETLabs, Bangalore.
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