Outsourcing has been around for many years and most of the time it is seen as a way to contain and diminish costs. At the same time the general expectation from the client is a ‘quicker and technologically superior solution’.
There can often be a tendency to break up the value chain too much to optimize cost efficiency. Driving home the same analogy, the client has a perspective of value and the Service provider tries to do all they can to get to the highest point possible in the value chain.
As with any ongoing arrangement, Outsourcing has to be governed accordingly. So where is the link between IT Governance & IT Service Management in the outsourcing context? Do they work together effectively? What are the challenges?
Aswin works in the IT Service Management & IT Governance consulting practice with specific focus on ITIL, ISO20000 and CobiT standards. Aswin has worked in various capacities in the past that have allowed him to see the outsourcing of IT in various shapes and sizes, be it the off-shoring of product development, business processes, IT infrastructure or even pure process management.
He is an ITIL v3 expert, has ITIL Masters, ITIL Practitioner (IPRC), CGEIT, PMP, 6 Sigma GB and Lead Auditor ISO27001 qualifications.
His current passion lies in exploring how organizations can adopt effective IT Service Management, IT Governance & Information Security practices to become winning organizations. In this series of blogs Aswin will explore these topics further and invites input and comment from readers and colleagues…
