Infrastructure management is undergoing a transformation. ITIL can help manage conflicting demands like – “low cost but high service quality”, “ubiquitous access but enhanced security”?

August 05, 2008

Who is after the personal customer data you have!

Posted by Bhoopendra Adhikari

 

Apparently a lot of people and from all over the globe. And they are not your customers. Today’s conviction of 11 persons for the one of the largest ever data breach in terms of records is an indicator of this. What’s so interesting about this? Here are some facts:

 

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Ignite Your Configuration Engines - Real world experiences for CMDB success: Part 2

Posted by Gaurav Uniyal, Consultant, Infosys Technologies


In continuation to my previous blog
“Ignite Your Configuration Engines - Real world experiences for CMDB success: Part 1”, here are some more “best practices” which are worth considering while designing/ implementing CMDB solutions -

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August 01, 2008

Managing your software licenses

Posted by Yesudas Jayson Kurisinkal, Consultant, Infosys Technologies.

I have always found the term Software License Management to be quite ambiguous with regard to the features of the tools available in the market for this.  Some vendors offer very exciting features like license harvesting, and consequently cost savings. However, in the last two asset management tool implementation projects I handled for clients, Software License Management was nothing more than maintaining the records of all the software licenses of the organization in a central Asset Management tool. In one case, we integrated this with the procurement tool so as to get the financial information directly into the Asset management system. Is that all?

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