CMDB Implementation ... Introducing Gaurav Uniyal
The Configuration Management database (CMDB) is the most talked-about, failure-prone and cost & effort consuming implementation among all service management systems. The ITSkeptic goes as far as to call it ITIL's Dead Elephant. Given the dependence of all other service management processes on CMDB, it has unquestionably attained the status of the “must-have” but "no-idea-how-to-get-there" system for most organizations.
With the introduction of the Configuration Management System (CMS) in ITIL V3, is it time for organizations to revisit their implementation strategy? Can an organization really hope to deploy and manage a CMDB / CMS? And what does a CMDB / CMS look like - a monolithic database or an integrated multiple federated solution?
Here's introducing Gaurav Dutt Uniyal.
Gaurav is an IT Service Management Consultant who has been associated with CMDB assessments, design and implementation projects. Gaurav has extensive experience in executing large-scale ITSM based process and technology projects. Recently, he participated in the “The CMDB and CMS - the Powerhouse of Service Management” conference organized jointly by BCS and itSMF. As one of the speakers, he presented his views on typical challenges encountered in successful CMDB implementations. I am inviting Gaurav to share his thoughts and experiences through these blogs. Over to you Gaurav.
