ITIL for the Masses? Introducing Gautam Agrawal
Sometimes, sitting back and thinking afar, I think about what effect ITIL has on the common masses. Does the average person walking on the street care about how an IT organization implements its infrastructure? Incident Management, Problem Management, Change Management - so what? I am afraid I don't find a direct answer. But then again I look at some amazing examples of how Information Technology is completely changing the life of people around us. There is a plethora of examples from e-governance initiatives to what the Indian Railways has quietly achieved through the centralization of ticket bookings. IT for the masses and ITIL for an effective IT is the mantra of this generation. There are a ton of opportunities waiting to be explored.
And intent straight from the heart speaks far louder than words. Here's one such example. Introducing Gautam - "I started my IT career selling Apple computers to pre-press & publishing outfits in India in the year 1993. That experience taught me that technology can be simple yet extremely powerful. I firmly believe that common people especially in our country can benefit significantly from the use of information technology but are being “crowded out” by the private sector. My dream is to start a company which would focus on developing simple, inexpensive & useful solutions for the common man of our country."
