Share your thoughts!
Share your thoughts!
- Posted by Ravindran A Varier
Albert Einstein had said that if the future generation does not find any faults in his theories, then there has been some major mistake somewhere, or something like that! That was the conviction that he had that the future will question the theories of the past.
I draw inspiration from this statement from the great man. We all would have been told in our school days that we should not copy from our neighbor. But I draw inspiration from Albert Einstein and hence question this theory! This reasoning and the resulting thought process led me into the present day corporate best practice of Reuse! (I know you are surprised by the connection. In fact, Einstein would have stayed clear of his statement if only he knew it could be comprehended in this way too! 
But these management jargons and business theories hold a lot of value when seen through an ITSM frame of reference. ITSM is like a huge fair – not just because it is easy to get lost. If you as a salesman want to set two shops in a large fair, the strategy you would follow would be to set up a shop in one corner, reason out its feasibility to generate profits and then open up a similar shop in another corner of the fair. This is where ITSM is similar to a fair.
Of course each of your shops will have different shopkeepers, but if you wait for each shopkeeper to individually set up a shop and then generate profits, all land next to your fair will be taken up by competing fairs and they would eat into your pie. Whereas if your shopkeepers decide that the helper they use is very efficient and he can teach helpers from other shops to perform efficiently, the entire fair will prosper.
Now just think that ITSM is your fair and all shops are your own. So you would have shops like – Service Catalog, Service Portfolio Management, Release Management, CMDB, Change Management, Availability Management, etc. Now you might get an idea of the huge potential that these shops contain to generate profits! Also imagine the amount of time that you can save by reusing IT Assets generated from each of these. In today’s world, first mover’s advantage is at times so important that first mover might become the only mover!
If shops are various ITSM concepts/solutions, shopkeepers would be various consultants and helpers could be an idea or a Toolkit or collateral that they used to develop and model their solution. This just emphasizes the need for Reuse of IT Assets and artifacts and sharing of ideas within ITSM for a successful business.
