Service Matters! ITSM & IT Management

So you wish to implement an ITSM tool? You are faced with the configure-or-customize decision. You've heard a lot of customization horror stories and are leaning in the other direction. Hang on! Before you throw out the baby with the bath water here is some food for thought by our new blogger, Satsang Randhelia.
 
Satsang has rich and diverse experience in the IT industry spanning across ITSM Consulting, Tools Implementation and Application Development. He has worked directly with the top management of international clients to understand their IT service related business problems. He has made recommendations on process design, governance and tools implementation resulting in IT service quality improvements and IT cost reductions.
 
Satsang is a certified ITIL Practitioner and now specializes in Service Transition, Service Integration and Multisouring. A marathon runner and an avid sportsperson, Satsang kicks off his blogging journey with a hotly debated topic in the ITSM Tools implementation world...