Infrastructure management is undergoing a transformation. ITIL can help manage conflicting demands like – “low cost but high service quality”, “ubiquitous access but enhanced security”?
Archives
- SaaS - Is it a transitional term?
- Configuration and Customization: Enemies or Brothers in Arms?
- Introducing Satsang Randhelia on "Configure or Customize?"
- Introducing: Shaju Krishnan on ITSM tool SaaS implementation
- An open letter to Enterprise Architecture from IT Service Management !!
- How Much is Too Much for an ITSM Tool customization?
- The Next Big ITSM Evolution (part 3) – Spot the difference
- Potential for SaaS Based ITSM Consulting
- The Next Big ITSM Evolution (pt.2) - An “Environments Service” or just a pile of under-utilized hardware and software adding to the cost base?
- Does the next version of ITIL needs more than 7 Rs of Change Management? YES!
- Does SaaS compliment ITSM, towards achieving Operational Effciency?
- Dial SaaS for On-Demand IT Service Management
- Better Governance or the Right Operating model: A Solution or not a solution?
- Introducing Aswin Kumar on Outsourcing Governance
- ITSM: Enabling Sustainable IT
- Introducing Mitesh Desai – The Green Crusader
- Share your thoughts!
- Software License Management –A Professional View
- Introducing Ankur Jain
- Virtualization and BSM Tools
- IT Service Catalog: Mom & Pop stores to Hypermarket
- The ILM Process - Redefined
- BSM Appliance?
- Design Principles for Information Lifecycle Management
- Too much information is ...-not useful-... is an excellent opportunity to put in place a process
- To Lean or not to Lean
- Application of Lean Principles in IT Service Management
- ITIL Audit - Benchmarking Vs Climbing the Bench
- Get to the center of the Business- IT Universe!
- The next big ITSM evolution - A pre-production environments service
- ITIL in our lives
- ITIL v3 Foundation Test Experience
- Of ITIL & Palmistry ... Introducing Ravindran Varier
- Accelerating an ITSM Implementation -2
- Highly Charged Business Environment & IT Service Management
- ITIL for the Masses? Introducing Gautam Agrawal
- IT Hype Fatigue and the Economic Downturn
- Infrastructure Management Revolutionized
- Biting the IT Burger!
- Who is after the personal customer data you have!
- Ignite Your Configuration Engines - Real world experiences for CMDB success: Part 2
- Managing your software licenses
- ITSM Tool Implementation ... Introducing Yesudas Jayson Kurisinkal
- Ignite Your Configuration Engines - Real world experiences for CMDB success: Part 1
- CMDB Implementation ... Introducing Gaurav Uniyal
- People over process – Is your IT department doing it too?
- Reminiscence of Consulting All Hands Meeting on 18th and 19th July 2008
- The ITIL Master Exam - V2 Service Manager
- IT Controls: Essential vs. Excellent
- Introducing Bhoopendra Adhikari
- Accelerating an ITSM Transformation
- On diversity ... Introducing Shraddha Tilloo
- Delivering IT Service Management Consulting from Offshore – Part 2
- Delivering IT Service Management Consulting from Offshore – Part 1
- The Matrix of Corporate Meetings
- ITIL V3.0 guidance on addressing the inflationary pressures in the economy
- Metrics and Communication
- “Process” for “Strategy Generation”? – Interpreting ITIL v3
- Offshore Consulting – a foreigners view of living and working in India
- An intercontinental tools implementation proposal - part 2
- A CMDB for your CMDB
- Positioning IT Service management in the V3 context
- Language differences between IT and (the rest of) Business
- An intercontinental tools implementation proposal
- Offshore ITIL Consulting - Introducing Bruno Calver
- Building Bridges
- Factors affecting magnitude of effort required to implement ITSM
- How much effort is required to implement ITSM ?
- ITIL Implementations - How long? ... Introducing Atul Porwal
- Building a Service Centric CMDB
- Service Governance - a vital step?
- 5 Reasons why you should go for ITIL v3?
- ITIL V3 Implementation - Ready to go all the way? ... Introducing Gautam Nadkarni
- Service Catalog - What is your focus area.?
- Defining the Service Owner role - Part 2
- Defining the Service Owner role - Part 1
- The Service Conundrum ... Introducing Renjith Sreekumar
- Web 2.0 and ITSM: Long & Winding Roads?
- Have you built the right foundation for your ITSM tool? - Part 1
- Rockstar ITSM Celebrity - Anyone? Anyone?
- Relationships – Part 1
- Service Catalog - The tip of the iceberg
- ITIL V3 on Wikipedia
- Engaging IT Change Management
- How many controls?
- A standards-based approach to BSM
- Process drives the tool - Part 2
- The Centrality Question
- Customer Experience @ The London Bikeathon
- Your word versus mine
- Musings on Change Management Metrics - Part 2
- Musings on Change Management Metrics - Part 1
- The Supply and Demand Split
- ITIL V3 CIO - Chief ITIL Officer?
- Process drives the tool - Right?
- V3 Out of the Box
- For the sake of Valuations
- ITIL V3 – Readiness Assessment
- Discover the language of “Information Risk"
- Starting the Journey - Aim, Fire, … Ready?
- ITIL V3 - The Fresh New ITIL
- Business Service Management - Are we there yet?
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