Service Matters! ITSM & IT Management

Adarsh is involved with infrastructure management projects, ITIL-based process assessment and design for IT service management and managing transitions for outsourced managed services. He has led process design and implementation engagements covering ITIL processes and specializing in the areas of change, configuration and release management.

Amit has two years of IT experience in application development. He currently works with Cloud Computing and Green IT portfolio within the Infrastructure Consulting practice.

He will blog on cloud strategy, planning, cloud drivers, and Green IT.

Anurag has over 14 years of experience in the IT industry. He has led a Business Availability Improvement program during the Wall Street merger, identified metrics for success, developed standard Key Performance Indicators (KPI) definitions, stakeholder management, and executive presentations for many lines of businesses, worldwide.

Anurag will blog on KPI, KRA, organization change, strategic services, operational excellence, and metrics.

Arvind has helped enterprises implement ITIL process-based solutions. He helps organizations extract value from their ITIL V3 investments. Arvind is a quality reviewer for ITIL V3 refresh publications.

Aravind has 10 years of IT experience and is currently involved in Information Security Risk Management and IT Security. His areas of expertise include Datacenter Management, Program/ Project Management, IT Service Management (ITSM) and Security. He has also played a key role in driving Six Sigma based continual improvement projects.

Aravind will blog on IT and Information Security Risk Management, IT Security and Cryptography – Public Key Infrastructure (PKI).

Ashwani has nine years of industry experience. He is a Certified Six Sigma Black Belt and specializes in IT Service Management (ITSM) process assessment, implementation and continuous improvement

Ashwani played a key role in the successful completion of a Multi-Vendor Governance framework in ‘Virtual Desktop’ environment and release management process in complex multi IT groups.

He will blog on SaaS tools in the overall ITSM roadmap, ITSM implementation best practices, and ITSM Assessment strategy & critical factors.

Aswin has over 11 years of industry experience. He specializes in IT service management (ITSM) process assessment and technical tools implementation.

He was instrumental in designing and rolling out Business Change Methodology for a major global agri-business. Aswin has also carried out ITSM assessments and roadmap planning for ITSM transformations.

He will blog on ITSM Process and tool implementation trends and experiences.

Bibin has four years of IT experience. He specializes in Information Technology Infrastructure Library (ITIL), Six Sigma and Lean process implementation.

As a technical lead, Bibin was recognized for providing client satisfaction: for completion of goals, setting milestones and providing exhaustive test results.

He will blog on ITSM, Six Sigma and Lean ITSM.

Bruno has extensive experience in large infrastructure and IT service transition, transformation and implementation projects in ITIL-based managed service environments. He has worked as an infrastructure solution architect. With an understanding of the mechanics of IT services, Bruno works as a Process Consultant, helping bridge the gap between IT and business.

Gaurav has 11 years of industry experience. He has led large service management transformation programs, for several Fortune 500 organizations. Besides, Gaurav has made many presentations in key industry events.

Currently as Principal Consultant, he specializes in IT Service Management (ITSM) consulting, process transformation, data modeling, technology solution architecture design, service management governance, and continual service improvement processes.

Gaurav will blog on IT Service Management, Process Governance and Continual Service Improvements.

Gautam has over nine years of experience in the IT industry. He currently leads the portfolio of consulting offerings, and projects for Australia and New Zealand regions.

He has led several IT Service Management (ITSM) and IT infrastructure consulting assignments and has spoken at various international conferences. Gautam is an active participant of ITSMNZ (New Zealand).

Gautam will blog on IT Infrastructure Library (ITIL) v3, IT service strategy, IT service design, service catalog, environments transformation, and ITSMs for Cloud.

Goutam has more than 15 years of experience in the infrastructure industry especially in information security.

As a Principal Consultant, Goutam led the SOX program implementation and privileged user databases monitoring implementation for an US-based Insurance company. He was also involved in developing Identity and Access Management strategy for an US financial organization and Risk Management Function strategy for a large IT service organization in India

Goutam will blog on how to implement regulatory compliance measures – PCI-DSS, SOX, HIPPA, GLBA, and NERC-CIP, Managed Security Services, covering and monitoring Security Device Management, SIEM, and Vulnerability Management.

Madhukar has over 12 years of experience in the IT industry. He heads the Infrastructure Management Systems Consulting Practice. He has extensive experience in the areas of implementing IT Service Management (ITSM) processes, Infrastructure Total Cost of Ownership (TCO) optimization and Organizational Change Management in several Fortune 500 companies.

He will blog on ITIL/ ITSM process transformation, infrastructure management operations, infrastructure TCO optimization, virtualization, Cloud Computing, and GreenIT.

Mitesh has diverse experience in IT Service Management (ITSM) and software development. In ITSM, his areas of expertise include process analysis for identification of gaps, process design and defining policies for ITSM. He is an ITIL V3 Foundation and ITIL V2 certified practitioner.

Nitin has over eight years of industry experience. Currently, he works as a Senior Consultant for Configuration Management and as a developer for Service Asset and Configuration Management (SACM) Framework. Nitin has also worked as a Process Consultant to Strap IT and Business.

He has been instrumental in developing the HP SM Training Guide, HP SM Migration POV and Data Models.

He will blog on ITSM Data Architecture Data Model, ITSM Tool and Process Improvement in ITIL framework.

Parveen has about 10 years of experience in the IT industry. He has done IT Service Management (ITSM) consultation, service management governance, Service Level Agreements (SLA) reporting framework, and dashboard. Parveen is a Subject Matter Expert (SME) in ITSM process and process improvement initiatives.

He has handled multifold transactions, planning and execution, scoping, governance, resource management, and performance management.

Parveen will blog on environment management, optimization services and IT infrastructure library (ITIL)-service transition.

Ram has over 14 years of experience in the IT industry. Currently, he holds office as Principal and Head of Asset Transformation Group in Information Management Services (IMS) practice. Ram has led large innovative consulting breakthroughs for IMS across Fortune 100 companies in areas such as IT Service Catalog, IT Financial Management and service integrator.

Ram will blog on IT Asset Transformation, utility computing and cost models, on-demand services, and disruptive solutions such Virtual Desktop Infrastructure (VDI) and Infrastructure-as-a-Service (IAAS).

Ram has 12 years of experience in service management, information security management, risk/process assessments and program management. He has led several information security consulting programs. In his previous role, Ram has been an infrastructure technology design lead in charge of complex infrastructure project implementations.

Ravindran has four years of IT industry experience. He specializes in ITIL-based Audit, assessment, design and implementation of change management processes. Ravindran defines strategy for cryptography based on ITSM best practices.

Ravindran will blog on ITSM and Cryptography.

Renjith has over eight years of experience in the IT industry. He has led many IT Service Management (ITSM) strategy consultations, implementations, service improvement programs, infrastructure transformation initiatives, transition management, and organizational change management for several Fortune 500 companies. Renjith is a patent holder for a method for Service Lifecycle Management.

He will blog on IT Infrastructure Library (ITIL) and ITSM process transformation, infrastructure management operations, infrastructure transformation, and virtualization.

Rohit has expertise in infrastructure management, IT service management and information security. He has managed large programs in service management, infrastructure outsourcing and process transformation. He has also worked with a global systems integrator and a large ISP.

Sanjeet has over nine years of IT experience. His current role includes IT service management consultation/ transformation, information security management, risk management, process assessments/ audits, system integration, and program management delivery and consulting. Sanjeet helps customers realize value on their IT investments.

Sanjeet will blog on IT Service Management, Program Management, Risk and Information Security Management.

Shaji has more than 16 years of experience in the IT industry especially in networking.

As a Senior Project Manager, Shaji leads the domain for 21CN Optical Testing which includes Transmission, Access and PON. He also has considerable expertise in DWDM/CWDM, Core Network Migrations, and Network Rollout. And, he was recognized with the Most Valuable Player Award in 2010.

Shaji will blog on xDSL, Legacy Backhaul, Access Network, PON, DWDM/CWDM, Carrier Ethernet, Network Testing, Network Management, Network Design, Network Planning and Optimization, and Network Rollout.

Shaju has 11 years of experience in the IT industry. He is currently working on a project as a Senior Consultant specializing in tools deployment and IT Infrastructure Library (ITIL) skills.

He will blog on process improvement, system integration, tools, and migration technologies.

Shiladitya has over six years of experience in the IT industry. He has designed a process framework for application virtualization and packaging. Currently, as a Senior Associate Consultant, Shiladitya is involved with infrastructure consultation.

Shiladitya will blog on virtualization and IT Service Management (ITSM).

Srinivas has more than 10 years of experience in the infrastructure industry.

As a Project Manager, Srinivas handles the life cycle management of client’s project and manages the network of a major American telecom service provider. He is currently involved in designing, building, and testing the network of a key European telecom service provider as well.

Srinivas will blog on Transmission Technologies, Optical and Microwave Communications, Access Networks, and Backbone Networks.

Subbarao has over 13 years of experience in the IT industry. He has led and delivered several IT Service Management (ITSM) engagements and enabled value realization for customers through IT Infrastructure Library (ITIL) best practice oriented process design and implementation engagements. Subbarao has presented papers and published blogs in Infosys IT Service Matters on topics such as Service Catalog and Lean in ITSM.

Subbarao will blog on ITSM phases and practical implementation aspects, process and data integration across ITIL v3 phases, planning and implementation on Service-now.com platform.

Sukhwinder has over three years of IT experience and has predominantly worked on Information Technology Infrastructure Library (ITIL) Service Lifecycle implementation and maintenance.

Sukhwinder will blog on ITIL, IT Risk Management, IT Security Risk Management, and Information Risk Management.

Vaibhav has eight years of industry experience. He specializes in Data Center Infrastructure, Migration, Disaster Recovery and Green-IT.

At Infosys, Vaibhav has contributed to publications in Infosys Labs briefings on Green-IT and Infrastructure Management issues.

He will blog on Data Center Infrastructure Optimization, Trends, Monitoring and Green-IT.

Vicrant has more than 10 years of industry experience. His responsibilities include Project and IT Service Management consulting for strategic projects and IT transformation programs with high business impact.

Vicrant has successfully managed various end-to-end IT programs for Fortune 500 clients. Currently, he is based in Japan and leads the consulting team there.

Vicrant will blog on Project Management, Change Management, Release Management, IT Service Management, Business Analysis, User Experience Design and IT Strategy.

Vijay has two years of industry experience. He currently works as an ITSM Business Analyst and Developer. Vijay specializes in IT Service Management (ITSM) process assessment, tool implementation and continuous improvement.

Vijay has played a key role in implementations such as Change & Release Management, Incident Management, and Self- Service portal with front-end Content Management.

He will blog on ITSM Tools Implementation – trends and experiences.

Vishal has over five years of experience in the IT industry. He is currently on an engagement aimed at transforming and streamlining non- production environments for a telecom major.

He has been involved in various IT Service Management (ITSM) consulting engagements provided process and technology solutions for Fortune 500 companies across the globe. He has also used cutting-edge technologies on several solution developments. He was a key contributor in the Green IT solution offering.

Vishal will blog on IT Infrastructure Library (ITIL)/ ITSM process transformation, IT sustainability and non-production environment operations.