Service Matters! ITSM & IT Management

Senior Process Consultant, Infosys Technologies

Adarsh is involved with infrastructure management projects, ITIL-based process assessment and design for IT service management and managing transitions for outsourced managed services. He has led process design and implementation engagements covering ITIL processes and specializing in the areas of change, configuration and release management.

Process Consultant, Infosys Technologies

Arvind has helped enterprises implement ITIL process-based solutions. He helps organizations extract value from their ITIL V3 investments. Arvind is a quality reviewer for ITIL V3 refresh publications.

Process Consultant, Infosys Technologies

Bruno has extensive experience in large infrastructure and IT service transition, transformation and implementation projects in ITIL-based managed service environments. He has worked as an infrastructure solution architect. With an understanding of the mechanics of IT services, Bruno works as a Process Consultant, helping bridge the gap between IT and business.

Process Consultant, Infosys Technologies

Gautam is an expert in ITIL v3 assessments, implementations and other IT Service Management areas. He has several papers to his credit related to ITIL. He is the chief architect of an Infosys reusable process framework. Gautam has extensive experience in business management and other process frameworks such as CMMI and Six Sigma.

Head - IT Service Management Consulting Practice, Infosys Technologies.

Madhukar has extensive experience in helping organizations implement ITIL best-practices. It includes consulting for organizations implementing ITIL in SOA implementations, ISO 20000 implementations, large asset rollouts, EAI, etc.

Analyst, IT Service Manangement, Infosys Technologies

Mitesh has diverse experience in IT Service Management (ITSM) and software development. In ITSM, his areas of expertise include process analysis for identification of gaps, process design and defining policies for ITSM. He is an ITIL V3 Foundation and ITIL V2 certified practitioner.

Principal Consultant, Infosys Technologies

Ram has 12 years of experience in service management, information security management, risk/process assessments and program management. He has led several information security consulting programs. In his previous role, Ram has been an infrastructure technology design lead in charge of complex infrastructure project implementations.

Process Consultant with Infosys Technologies

Renjith has been involved in remote infrastructure management, IT offshoring analysis and IT transition projects. He has worked on several ITIL driven process engagements with several clients. He specializes in designing and managing service-centric processes.

Principal Consultant, Infosys Technologies

Rohit has expertise in infrastructure management, IT service management and information security. He has managed large programs in service management, infrastructure outsourcing and process transformation. He has also worked with a global systems integrator and a large ISP.