Service Matters! ITSM & IT Management

Posted by Gaurav Uniyal, Consultant, Infosys Technologies

Continue reading "Ignite Your Configuration Engines - Real world experiences for CMDB success: Part 2" »

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Posted by Gaurav Uniyal, Consultant, Infosys Technologies

ITIL V3 (IT Infrastructure Library - Version 3) celebrated its first anniversary last month, and the authors would be reasonably pleased with the way industry has accepted the new concepts introduced by the framework. One of the interesting changes introduced by ITIL V3 is the Configuration Management System (CMS), a more realistic and realizable version of ITIL V2's CMDB (Configuration Management Database).

Continue reading "Ignite Your Configuration Engines - Real world experiences for CMDB success: Part 1" »

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