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The CIO mandate: Transform

Posted by Chandra Shekar Kakal
Senior Vice President, Global Head of Business IT Services and Member - Executive Council, Infosys Limited

Recently, Infosys was selected as sole partner by one of Europe's top insurers to run their strategic IT services; but with a difference. We are contracted to help them, over a period of 7 years, not just with IT activities but to transform and execute allied customer-facing operations as well. This was followed by a similar move by a consumer products giant. They struck a 5-year deal with us not just for application maintenance, but to manage all their indirect procurement and business processes, in 15 different languages, impacting customers across 100 countries. These are not just two stray instances. I can clearly see the trend....

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