Results tagged “customer-centric”

Strategic Trends Reshaping Banking in 2017

Banking is evolving continuously, and this pace will only be faster than ever in 2017. We, at Infosys Finacle believe that there are six strategic trends that will reshape banking in the coming year. Only banks that proactively disrupt themselves to manage these trends will be successful in their journey from digital to #TrulyDigital. Listed below are our top picks for strategic trends that will transform banking in 2017:

  • Customer experience will make winners and laggards
  • Economics of the business ecosystem will come into play
  • Moving a step closer toward autonomous banking
  • Security will be more pervasive, adaptive, and integral
  • You must bank on insights - every time, everywhere
  •  Empower your employees for digital transformation
You can read about these trends in detail here

Defining Digital

An effective digital strategy can boost profitability by 40 % or erode it as rapidly as 35% in the next 5 years - if you don't get it right, says one study. Another says digitization is at top the agenda at retail banks, ahead of all else. There is universal agreement that the future of banking, indeed every business, is digital. Most banks you speak to are cognizant of the need to digitize, and fast; a number of them have already got a plan going.

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