Results tagged “Infosys”

Automation, AI and the Opportunities of Lifelong Learning

Automation, AI and the Opportunities of Lifelong Learning

While debates and discussions across forums are focusing on automation, costs reduction and job loss - the inevitable throes of massive transformation - we at Infosys believe in taking a deeper perspective, and rather look at the future that will be born out of this change. There are significant roles that stakeholders across the spectrum, from government, to academics, to businesses and non-profits, can play in collaborating to shape the skills and competencies needed to be successful. Infosys' strong tradition of learning and education has equipped us to adopt this approach of always looking forward to the innovations and skills of the future, and at the same time, has created a culture of lifelong learning, where every opportunity is new and provides growth.

We believe the future need not be an increment of our past or present - and this time around, it could be a significant shift. The exponential rise of computing power at fraction of the cost, as well as rapid miniaturization of hardware that can correspondingly support this, are fundamentally making all of this possible - bringing about the onset of the age of automation and AI.

Sustainability: A Decade of Meaningful Contribution

Sustainability: A Decade of Meaningful Contribution

Building a sustainable ecosystem for our stakeholders through a responsible enterprise has been part of our ethos since inception. This led us to launch the Infosys Foundation in 1996. Since then, the Foundation has worked tirelessly for over two decades to contribute to education, healthcare, rural development, destitute care, and art and culture.

In 2008, we formally launched our Sustainability Policy and committed to the United Nations to become carbon neutral by FY 2018. We pledged to do this by reducing our per capita electricity consumption by 50%, focusing on renewables as our principal source of energy, and reducing our carbon emissions. In 2014, we became the first IT Company in the world to publish a sustainability report in accordance with the (Global Reporting Initiative) GRI G4 (comprehensive) criteria. The Global Reporting Initiative is the world's most widely used standard on sustainability reporting and disclosure. It is adopted by over ninety percent of the corporations when reporting on their sustainability performance.

How Sustainability is Disrupting Today's Supply Chain

How Sustainability is Disrupting Today's Supply Chain.jpg

Sustainability burst onto the scene ~10 years ago as the price of oil shot past $100 per barrel and the discussion on CO2 concentrations in the atmosphere moved from science labs to the board rooms. The increased dialogue on the environmental impacts of business was a positive development. However, the core tenet of sustainability - optimizing usage of resources - has always been about minimizing costs and maximizing financial performance.

Today, the explosion of data powered by the proliferation of smart sensors, or the Internet of Things, has rapidly raised the competitive bar. It is no longer enough for companies to add insulation to their factory walls and plant gardens on their roofs. To win, they must also embrace big data in a way that stiches together fragmented, custom e-commerce orders with reactive, optimized supply chains and factory production.

Role of Empathetic Problem Finding in the Digital Age

Role of Empathetic Problem Finding in the Digital Age

When I read about all the fantastic innovations being developed across the world, I sometimes wonder if someday we will run out of relevant problems to solve. However, what if we shift our perspective a bit and instead start looking for more relevant, deeper problems to solve - rather than creating solutions to apparent problems? If we consider the scale of digitization and disintermediation today, this is likely to play an important role in our brave new world. For instance, millions of jobs in industries like retail, banking, financial services, logistics, transportation and public services will be automated over the next decade. Should our concern be to locate other industries that will require this surplus manpower, or should we consider how to redefine our concept of 'remunerable work'?

Uber is known the world over as a taxi-hailing app. And while offering us great service, the company also reshaped the logistics industry as they found a larger requirement it could help address. This led them to launch services using which parents could book a ride to have their children picked up and dropped to a destination. Or, shoppers could have their groceries dropped to their homes. Uber has tied up with mega event organizers in cities to simplify travel for attendees, and more recently, it has ventured into the food delivery industry. Uber discovered problem finding as a means to expand its services.

Skills of the Future - Asking Us to Be More

Skills of the Future - Asking Us to Be More

Recent discussions in the media and business circles on automation − robotics and artificial intelligence − have again turned the spotlight on the future of work and employable skills. And while there is widespread apprehension about skills obsolescence, I believe these concerns can be addressed. One of the biggest and often overlooked benefits of automation is that it almost compels us to awaken our sense of curiosity and inquiry, pushes us to reskill, and adopt a path of lifelong learning − to whatever extent we can.

A report published by the World Economic Forum (WEF) titled 'Future of Jobs', points to the need of the hour. It notes that by 2020 there will be a change in the kind of skills required in the digitally enabled services economy. Skills such as complex problem solving, critical thinking, and creativity will be most in demand.

Unlimit - Why this Word May Hold the Answer to Perplexing Digital Questions

Following a whirlwind phase of annual and quarterly results, clients meetings, and setting up new operations, I cannot wait to be at Infosys Confluence, our thought leadership summit for clients, prospects, and market influencers. Like every year, this gathering pushes the pause button on my hectic schedule - offering a Zen-like stillness, if you will, to ideate, introspect and envision with some of the best minds across industries. This time the theme, 'Unlimit', will add a new dimension to this pause. Exchanging thoughts on unlimiting our innate human potential, empowered by technology; unlimiting traditional boundaries of industries; unlimiting from that past that is baggage.

Pondering on the theme, I realize how 'Unlimit' is actually the core force driving successful digital-native organizations today. Here's an example. A Swedish startup, Mapillary, built their database of 130 million images through crowdsourcing. Mapillary Vistas Dataset calls itself "the largest and most diverse database for object recognition on street-level imagery" and offers its data to organizations that need to train their AI systems. Its creators want to represent the whole world (not only streets) with photos sourced through crowdsourcing.

Why These Times Are Calling For 'Coopetition'

'Why These Times Are Calling For 'Coopetition'
Collaboration and symbiotic relationships are common in nature, such as the one between clown fish and sea anemone.

Recently, a friend told me about an interesting paper in Scientometrics, a journal on science, communication in science, and science policy. This paper by Caroline Wagner, Travis Whetsell and Loet Leydesdorff on collaboration in the scientific community states that cross-national collaborative research papers have doubled from 1990 to 2015. This increasing collaboration has been caused by the need to exchange and share information for scientific progress. One can well understand the reasons for collaboration, say in astrophysics, where expensive and specialized equipment are used, or in virology as viruses know no national boundaries. The paper notes that there is high level of collaboration in other sciences too, such as in social sciences and mathematics.

Collaboration, however, does not elicit the same response in the corporate sector. Rather, it makes many cautious and wary. Here we thrive on competition - for market share, mind share, wallet share. Yet I feel this sentiment is changing and the days of competition as we know it are numbered.

Bridging the Digital Divide [Source:]

This is an interesting time to be a young American. You are beginning your career in the midst of a massive digital revolution, that in part, you helped accelerate by adapting so easily to the connected world we've now created for ourselves. Advancing digital technologies, like Artificial Intelligence, continue to drive this revolution, and reshape the space human beings will occupy in it - including what and how our jobs will be.

I often hear questions about how these advances might take away our jobs. And the debates are polarized between those who foresee limitless new opportunities and those that predict massive displacement of jobs. But our most likely tomorrow lies somewhere in between.

Could Intellectual Property Be A Mass Movement for Innovation?

Apis Cor prints a 3D house in as little as 24 hours [Source:]

26th April, is Intellectual Property Day. The theme for this year according to the World Intellectual Property Organization (WIPO) is 'Innovation - Improving Lives'. As an IT professional, this resonates deeply with me and contextualizes the effort of millions of people, who work with intangible software code to create tangible, positively beautiful products that improve human life.

IP is fundamental to the emerging digital world. Many technologies are required to create a product, and companies often outsource the development of components, or share technologies through licensing arrangements. IP is especially core to the e-commerce economy, which depends on companies working together to share the opportunities and risks of business through licensing.

What's 'Next-gen' About Next-gen Services

What's 'Next-gen' About Next-gen Services

Recently, Infosys was acknowledged for its application services leadership in NelsonHall's Vendor Evaluation & Assessment Tool (NEAT). While the rating, at one level, is a reflection of our ability to deliver compelling immediate benefits to clients, what's equally relevant is that it's an indicator of our preparedness to fulfil their future needs. Although the report itself acknowledges this, it's my conversations with clients from across the world that strengthens my conviction. It is clear that leaders at the helm of every kind of business are grappling with the same dual agenda - to make problem-solving of well-defined, current challenges more efficient, and simultaneously to also focus on problem-finding and explorations to uncover new avenues of value creation that can serve the enterprise's future. Next-generation services - like the ones referenced in NelsonHall's Evaluation of Infosys - power this duality. And here's how.

These services rely on automation to bring breakthrough productivity to problem-solving endeavors. In fact, the very core of next-gen IT services is based on automation and a people+software delivery model with efficiency benefits that can then be shared with the businesses that commission these services. From bringing automation to IT operations, building process automation, scripting test automation and frameworks for automated knowledge curation, the point then is to focus on doing more, with less for more. Using agile and DevOps capabilities to deliver modern applications in a shorter timeframe is integral to the game plan. Artificial Intelligence (AI) can also be harnessed to bring productivity improvements to work. Advanced AI technologies, when combined with in-depth understanding of the business and the IT landscape, can give businesses the edge of automation while also using critical knowledge locked inside source code, application silos, maintenance logs, exception tickets, and even individual employees, to solve tough business challenges. It can enable systems to predict problems and automate the solving of these problems otherwise requiring skilled people to invest time and effort.

This Earth Day, Putting the Spotlight on Environmental and Climate Literacy
Volunteers taking pictures of spots located behind the whale sharks' gills

22nd April is World Earth Day, and each year on this widely commemorated day, millions of us pause to review the state of our fragile earth and what more can be done to protect it. Even with the recent Paris Agreement - the treaty to cut back on greenhouse gas emissions- action on conservation and protection is still wanting. Thus I feel that this year's theme, 'Environmental and Climate Literacy', calls on citizens, corporations and governments to continue efforts to build awareness and protect the planet in quantifiable ways.

A study by scientists of the UK-based Centre for Ecology & Hydrology (CEH) and the Natural History Museum, London found that there is a significant increase in citizen science around the world. In 1970, there were just 20 ecological and environmental projects that were undertaken by citizens. By 2014 that number had shot off to 509. It seems there has been a year-on-year increase of 10 percent during the 1990s and 2000s, in the number of citizen science projects that were undertaken. What is even more heartening is that technology powered this citizen's intervention in ecology. More specifically, the increasing availability and innovative use of online databases, digital cameras and smartphones spurred this spike.

Data-driven Energy Ecosystems for a Sustainable Future

Data-driven Energy Ecosystems for a Sustainable Future

It is that time of the year when policy makers, business leaders and academicians meet to discuss global challenges at the World Economic Forum (WEF) Annual Meeting. Shaping the future of energy is one of the focus areas of the forum. In the context of energy, big data and digital technologies will drive new efficiencies and open up possibilities, thereby playing a pivotal role in its future. Leveraging data in newer and more advanced ways will be a fundamental driver in creating an energy ecosystem for a sustainable future. This ecosystem could be predicated on what The WEF Global Energy Architecture Performance Index Report 2016 calls the "Energy Triangle", which benchmarks energy systems against three primary goals: Economic Growth and Development, Environmental Sustainability, and Energy Access and Security. The question is, how can data-driven energy ecosystems help achieve these goals?

Economic growth and development

Five Ways in Which AI Is Changing Banking As We Know It

Sense, Analyse, Engage: How to Successfully Monetize Your Fan Ecosystem (Part 1)

There was a time when every neighborhood bank in North America and Europe was acquired by or merged with a larger institution. By 2000, global mega-banks offered fewer choices to consumers looking for competitive interest rates and other services. But the too big to fail banks are now facing competition because of a resurgence of customer-friendly, local banks. There is an even bigger challenge: Technology companies have been applying for financial licenses that would allow them to enter the digital payments space.

As traditional banks grapple with the challenges posed by FinTechs, legacy constraints and traditional operational models, artificial intelligence (AI) is emerging as the savior. In a recent survey that Infosys commissioned on AI adoption across industries, 23% of the nearly 250 respondents, in the financial services sector, confirmed that AI technologies have been fully deployed in their organizations, and these are also delivering up to expectations; 47% of the respondents view AI as being fundamental to the success of the organization's strategy.

What the Infosys-ATP Partnership Taught Me About Business

What the Infosys-ATP Partnership Taught Me About Business

A famed tennis instructor enjoyed telling those at his academy that no matter how many lessons they took and how much time they spent on the court practicing, the game finally came down to this: If your opponent returns your shot and the ball gets over the net, he's going to win. Plain and simple.

Tennis can be a lot like the competitive world of business, especially when you're on the technology side of things as I am. My clients naturally want to get started on their digital journey as fast as possible, because frankly, this journey involves wading through uncharted territory and often takes them out of their comfort zone and forces them to measure up against competition. Indeed, I am often in a situation where many of my clients demand massive cost savings or significant revenue uplifts (or both!) in short timeframes. I have grown accustomed to hearing comments like: "We need to be agile," "Our technology has to be transformative," "Bimodal is key," and "We need to bring in the A team," you get the drift?

How Marketers Can Make Their Game All About The Game

At Barclays ATP World Tour Finals 2016, London: 'World First' Tennis Experience in Virtual Reality, powered by Infosys [Source:]

Every marketer dreams of getting the audience to root for a brand. And for those seeking to inspire such devotion in customers, the time has never been more conducive to find ways to achieve it through sports marketing, a channel that has often been envied for its reach, but also criticized for its relatively high entry barriers and uncertain ROI. Today, any popular sport commands the love and loyalty of millions, with pervasive digital connectedness only amplifying the phenomenon. Little wonder then that sports marketing is a popular strategy for global brands. Including our own.

But is sports marketing only for brands with deep pockets and a long-term horizon? Is 'logo sponsorship' the ultimate high point? What is the role of innovative experiments in sports marketing? Let's try and answer some of these questions as I share with you the experience of our 12-month journey with ATP World Tour, the governing body of men's professional tennis worldwide.

Seeing More Than A Stellar Tennis Match, Much More...

Seeing More Than A Stellar Tennis Match, Much More...

Sitting courtside and watching the yellow ball slam back and forth can be a heart racing, adrenaline rushing experience. If you are a diehard tennis fan like me, you'd see why tennis is a game of superlative physical and mental caliber. I'm taking in an exciting match between Andy Murray and Marin Cilic at the Western & Southern Open Finals in Cincinnati, one of the most important hard court tournaments leading up to the US Open. The raw power of the players and fan fervor aside, there is something else enriching my experience here ─ a layer of data and insights into the ongoing match and players. These insights are like tiny stories around every point scored or lost, cumulatively enhancing the understanding of the game and its practitioners that up until now one may have thought one knew well. Let me give you some examples:

  • 98 hours and counting: In 2016 Andy Murray spent 5886 minutes on court in the ATP World Tour, which is 1819 minutes more of competitive tennis this season than Marin Cilic.

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Continuous Learning: Millennials Want It, Organizations Need To Foster It

My friends and I learned the hard way. As baby boomers, we entered the workforce in the '60s, '70s, and '80s with the fresh-faced expectation of 'jobs for life'. Many of us assumed we'd fill out our W-4, buy our first car, get married, raise our kids, and finally retire with the same company's name at the top of our paycheck. My idyll was shattered when my Fortune 10 employer - a company which had never downsized its staff in its 100-year history - launched the first of what became a decade of annual staff reductions. Most of my generation had received the same wake-up call by the end of the millennium.

Fast forward to 2016. The millennials harbor no illusions. Two similar studies on millennials' job outlook, one published in January by Infosys and one released last week by ManpowerGroup, underscore the sharp re-set of their expectations. They want employment security, but know that it's elusive; they've cleverly redefined security in terms of career, not job. They think in terms of serial jobs, job portfolios, gigs. Long-term career growth in one company is the ideal - but they know it is hard to find.

Pharma's Omni-Channel Efforts Empower Patients

As all of Infosys prepares excitedly to host TEDx Bangalore at our campus on Sunday, May 29, I wanted us all to think once again, deeply, about the reasons why it's important to support initiatives like this. It is this very thinking that compelled us to bring the TEDx Anchor Program to India earlier this year.

In four years, India is set to become the world's youngest nation with almost two-thirds of its population being of working age. "Bursting with youthful energy" is a great way to describe India. But what would be even better is when we script a future where we can alter that description to read, "Bursting with youthful creative energy". Now, that would be something! In fact, it is just the thing we need.

Our Earth. Our Responsibility.

Our Earth, Our Responsibility
Solar panels at Infosys campus in Pocharam, Hyderabad, India

Today is Earth Day and it is also the day more than 150 global leaders will sign the COP21 Paris climate agreement, committing their countries to cutting carbon pollution and combatting climate change. At Infosys, we care deeply about the goals these events envision: a brighter future fuelled by clean and renewable energy and a world protected from harmful climate change. But for Infosys, it's about more than one day - it's our everyday commitment. In fact, we're on our way to becoming one of only a handful of companies in the world to be truly carbon neutral - a goal we hope to achieve by 2018.

We strive to be responsible corporate and global citizens because we believe we all must help mitigate the global crisis that is climate change. It threatens communities and companies alike. From Silicon Valley to Bangalore; its impacts will be severe. Growing pollution, hotter temperatures, increasingly scarce resources, and rising seas will not only affect the health of our communities, but the businesses and supply chains of our industry. Cutting carbon pollution with clean energy is one big way we can help.

Engaging Millennials At Work: How Gamification Can Be A Game-Changer

Engaging Millennials At Work: How Gamification Can Be A Game-Changer

Peter walks into his cubicle at 8am. He logs on and quickly completes a 30-minute training module on risk assessment. At 8.30am, he catches up on his social media feeds and reads the news online. Soon, Peter's day at work begins.

Peter quintessentially represents the millennial generation, which, according to a study, will constitute nearly half (46%) of the U.S. workforce by 2020. He enjoys collaborating through social platforms. A continuous learner, he prefers the self-directed approach and short bursts of learning. He's also socially conscious (according to a 2015 research report, millennials are more engaged in corporate social responsibility efforts and are likely to work for a socially-conscious brand).

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