
Digital technologies continue to disrupt every business as we know it. In response, IT service providers must first help clients navigate the disruption to future-proof their business, innovate, and grow. Then, they must do the same for themselves. From a conventional services and applications provider to a problem-finder, strategic advisor and innovator of next-generation services, the role of the IT service provider has irrevocably changed.
Technologies for smart automation and Artificial Intelligence (AI) are fuelling this change in the way IT services are delivered. The implementation of these technologies is resulting in pervasive automation, moving the industry away from the conventional 'people only' IT services delivery model to a much more powerful 'people plus software' model to deliver these essential services.