Results tagged “Uber”

Technology Amplifiers for the Retail Customer Experience in 2017



Amplify the Human Experience [Source: https://www.youtube.com/watch?v=7A7Ym09nJyo]

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I find it extraordinary that shares of Amazon have a price-to-earnings ratio of 173.35. That is amazing for any stock, but Amazon's unique situation tells us something important about the retail success of the company. Especially when it comes to amplifying the customer experience. That is, investors in the stock market place a premium on Amazon's ability to innovate and make its website and associated digital devices and platforms a seamless, one-stop shop for today's plugged-in consumers. Why else would a company have such a high p/e ratio? The answer: Investors have confidence that the company will keep pushing the digital envelope.

As I prepare for the annual "Big Show" of the National Retail Federation, where Infosys is presenting a host of tech showcases, I can't help but give readers of InfyTalk a brief preview. I am constantly asked what I see as the top technologies that amplify a customer-centric retail experience. The fact is: You don't have to be a global retailing giant to harness these technologies. They are available to all, and if you are able to get the combination of technology with responsive customer strategy right, you could well be on your way to being the next big thing.

The Environment Is Our Business

Here's a glimpse of the small steps we are taking as an organization to better this planet

Today, on the occasion of the World Environment Day, I want to seed a small thought. When we think of saving the environment, why do we only think at the doomsday scale - probably even feel bogged down? While global warming, climate change, carbon footprint, deglaciation and deforestation are issues of serious concern, shouldn't we also focus on the little differences that we can make, everyday?

I can tell you that the large corporates or non-government organizations are already doing what they can: Apple's new headquarters will be entirely solar powered, Google is committing to renewable sources of energy, and Infosys is pioneering radiant cooling in its buildings in India. How is it that we - you, me, and every other person - don't figure in a narrative where we are both the prime actors and the biggest beneficiaries?

Business Platforms Fueled By The Internet of Things


Marshall Van Alstyne at Emerce eDay  [Source: https://www.youtube.com/watch?v=BBf1OorPg3Y]

Ask yourself why a product like the iPhone has been such a commercial success. Since its introduction, Apple has produced millions of them. Is it the sleek, minimalist design? Is its success because of the ability to get them in different colors or even sizes? Maybe its because they're just trendy.

Well, if your response to these questions is "none of the above," then you're thinking like a true innovator. And I suspect you're going to be quite comfortable in the global economy that will exist in, say, five or 10 years from now. The answer I'm looking for is that the iPhone has been wildly successful because it created its own platform economy.


Need a Lyft? Mobile-based ride sharing program expands [Source: http://www.youtube.com/watch?v=_2iriSELzmY]

I hear anecdotes, now and then, of enterprises that spend an inordinate amount of time and manpower developing apps rather than keeping their websites as technologically up-to-date as possible. Then I hear a snippet in the news about Uber and I know exactly why they're spending so much time on apps.

Uber, you see, is a wonderfully helpful app that does away with the pain and grief of trying to find a taxi in a congested city. Those of us who live in such places know that it used to be dreadful during rush hour to find an open car. But now, because of an app like Uber, you're connected to available cabs in your vicinity. Better still is that their drivers can bid on your trip - a bright spot among my daily frustrations of living in the urban jungle.

Getting Ready For The New Workforce


Business Insider Interview on Workplace Flexibility [Source: http://www.youtube.com/watch?v=7KCXJ3BpBf4]

I recently came across a fascinating movie from the late 1950s that deals with some of the same issues the corporate world is struggling with today. It turns out that very little has changed in the last half-century when it comes to how enterprises cope with an ever-evolving workforce.

The movie is called Desk Set. It stars Spencer Tracy as an efficiency expert who is hired by a large media company to find ways to streamline operations and save money. He stumbles upon the reference department headed by Katherine Hepburn; her headstrong character futilely resists the installation of a computer that Tracy claims would do the work of six librarians. The computer, which takes up an entire room, is fed punch cards. It performs extremely well until it accidentally prints out dismissal notices on pink slips to everyone in the company, including the CEO!

Disrupting My Ride


John Stossel ~ Taxi Innovation [Source: RonPaulCC2012 http://www.youtube.com/watch?v=kCIfJhwDaUw]

Getting there is half the fun, right? Maybe. If you work in a congested city in the Americas, Europe, or Asia, then you probably shudder at the thought of having to hail a taxi in the middle of the day in order to get across town for an important meeting. Think about it: There's nothing efficient about a taxi ride. In New York City, for example, the daytime shift ends at 4:00 pm, just as the evening rush hour is beginning. So lots of taxis go off-line just as tens of thousands of commuters need them. Who came up with that timing?

Then there's the whole notion of a cabbie driving around town in search of a fare. Gasoline prices being what they are, it doesn't pay for drivers to spend more than a fraction of their time without someone in the back seat. Add to this business model the fact that most cities require you (or your company) to buy a license to chauffeur people around, and your margins become razor-thin indeed.This age-old business model seems to be at the end of its lifespan, however. You can't say it didn't have its day in the sun: even the ancient Romans had a taxi system not unlike what our cities have today.

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