Results tagged “artificial intelligence”

The Future of Consumption ─ A Closer Look

Sense, Analyse, Engage: How to Successfully Monetize Your Fan Ecosystem (Part 1)

I have a friend who still has a Betamax player from the 1980s. During that decade he enjoyed picking up videos from the rental store to watch movies at home. After a while the rental store only carried tapes in the VHS format. About two decades later, the store, and many like it, closed. At that point, people were overwhelmingly choosing to order movies to watch on their DVD players.

Today, of course, that consumption mode has been largely replaced by movie streaming services. If you look at that vintage Betamax player, you will realize just how rapidly a seemingly healthy market can be disrupted. Technology has been impacting consumption - time and again.

Five Ways in Which AI Is Changing Banking As We Know It

Sense, Analyse, Engage: How to Successfully Monetize Your Fan Ecosystem (Part 1)

There was a time when every neighborhood bank in North America and Europe was acquired by or merged with a larger institution. By 2000, global mega-banks offered fewer choices to consumers looking for competitive interest rates and other services. But the too big to fail banks are now facing competition because of a resurgence of customer-friendly, local banks. There is an even bigger challenge: Technology companies have been applying for financial licenses that would allow them to enter the digital payments space.

As traditional banks grapple with the challenges posed by FinTechs, legacy constraints and traditional operational models, artificial intelligence (AI) is emerging as the savior. In a recent survey that Infosys commissioned on AI adoption across industries, 23% of the nearly 250 respondents, in the financial services sector, confirmed that AI technologies have been fully deployed in their organizations, and these are also delivering up to expectations; 47% of the respondents view AI as being fundamental to the success of the organization's strategy.

Technology Amplifiers for the Retail Customer Experience in 2017



Amplify the Human Experience [Source: https://www.youtube.com/watch?v=7A7Ym09nJyo]

I find it extraordinary that shares of Amazon have a price-to-earnings ratio of 173.35. That is amazing for any stock, but Amazon's unique situation tells us something important about the retail success of the company. Especially when it comes to amplifying the customer experience. That is, investors in the stock market place a premium on Amazon's ability to innovate and make its website and associated digital devices and platforms a seamless, one-stop shop for today's plugged-in consumers. Why else would a company have such a high p/e ratio? The answer: Investors have confidence that the company will keep pushing the digital envelope.

As I prepare for the annual "Big Show" of the National Retail Federation, where Infosys is presenting a host of tech showcases, I can't help but give readers of InfyTalk a brief preview. I am constantly asked what I see as the top technologies that amplify a customer-centric retail experience. The fact is: You don't have to be a global retailing giant to harness these technologies. They are available to all, and if you are able to get the combination of technology with responsive customer strategy right, you could well be on your way to being the next big thing.

Sense, Analyse, Engage: How to Successfully Monetize Your Fan Ecosystem (Part 1)

I envy the ancient Romans. They had a world-class coliseum right in the middle of their capital city, and spent hours watching gladiators contest and chariots race. It was a great way for citizens to get away from the drudgeries of day-to-day life and enjoy the excitement. A trip to a stadium today is not much different. Except that there are jumbotrons and audio announcers vying for the attention of fans that until recently were exclusively focused on the playing field.

Broadcasters largely drive the at-home experience for sports aficionados, but in a hyper-connected world where fans are increasingly turning to tablets and large smartphone to take in a game, they have a newer opportunity to connect with this expanding market. Broadcasters offer third parties access to their viewers' attention and data, and have thus created a revenue stream through their loyal fan base.

Artificial Intelligence - Making Life Easier (Part I)

Artificial-Intelligence-Making-Life-Easier.png

This blog post has been co-authored by Ken Toombs, Managing Partner, Infosys Consulting and Roberto Busin, Partner and Manufacturing Segment Head, Infosys Consulting.

Artificial intelligence (AI) is polarizing. Elon Musk has called it "our greatest existential threat," and tweeted that it is "potentially more devastating than nukes".

At the same time, renowned AI expert and Google/DeepMind Director of Engineering Ray Kurzweil has said, "...biological humans will not be outpaced by the AIs because they will enhance themselves with AI. It will not be us versus the machines ... but rather, we will enhance our own capacity by merging with our intelligent creations."

Is Your Business Prepared for Conversational Commerce?

Is Your Business Prepared for Conversational Commerce?

Who hasn't heard of the popular comic strip and television show 'Dennis the Menace,' in which an obnoxious little boy would confound and annoy his neighbor, the unwitting Mr. Wilson? That old show perfectly describes the state of consumer-focused chat bots up until very recently. For example, you might purchase a home security system that hooks up to your smartphone only to have the teenager next door hack into it and set off the alarm in the middle of the night. A funny prank to the teenager - but not funny to you and your family!

And haven't we all had some amount of fun asking Siri or Google Voice questions in such a way that they would elicit funny responses? But this is changing. Have you noticed that bots are now becoming smart enough to know that people are playing around with them? Instead of trying to answer a question, they simply stay silent. The goofiness involved with baiting a chat bot is changing quickly, as human beings begin to respect machines for what they are.

Are we at the threshold of the 'age of automation' in Healthcare?

Are we at the threshold of the 'age of automation' in Healthcare?

Purposeful automation and artificial intelligence are not only revolutionizing the relationship between doctor and patient, they are also transforming the way all kinds of processes - from medical imaging to surgery - take place. For instance, I was amazed to read recently that scientists had discovered 97 new areas of the brain. This, even though mapping the human brain has been a 100-year quest in the field of neuroscience. How did the major new discovery happen? Don't be surprised, but this was achieved by using automation and machine learning to map the brain's cerebral cortex.

The latest findings will, according to the academic paper's authors, "enable substantially improved neuroanatomical precision for studies of the structural and functional organization of human cerebral cortex and its variation across individuals and in development, aging, and disease." Simply put, unlocking the brain means unlocking potential cures to many elusive and deadly conditions and diseases. Or at the very least, doctors will be able to determine how certain neurological disorders occur in the first place.

Back To School For All



STEM Integration in K-12 Education [Source: https://www.youtube.com/watch?v=AlPJ48simtE]

The 'back to school season' in the U.S. is like a holiday, celebrating education - and new backpacks. But for too many, celebrating education stops at graduation. Far too often, when classrooms become cubicles, K-12 becomes 9-5, and students become employees, that commitment to learning stops.

It shouldn't.

The Birth Of An Idea And The Truly Digital Enterprise



Vishal Sikka talks about Infosys Mana ™ - a knowledge-based artificial intelligence (AI) platform  

Vishal Sikka, both as CEO of Infosys and as technology advisor and partner to our clients, frequently reminds us that the biggest opportunity that lies before every business today is to launch a human revolution, where we are all able to achieve much higher productivity, to bring much more innovation, and create a future limited only by our aspirations. And that can be made possible by technology - especially automation and AI.

So, one might surmise that a business that is digitized is best equipped to realize this opportunity.


It was about zeroing the distance between what clients desire and the experience that our technology is poised to deliver. Between the promise of our expertise and expectations of clients. Between imagination, possibilities and ways and means to materialize them. Between us, across different walks of life, and the new digital reality.

How Not To Be Disrupted by Digital

How Not To Be Disrupted by Digital

The last telegram was sent out in India in July 2013, ending the service that was introduced more than 160 years ago. Frankly, I find myself wondering what took them so long. I, for one, don't remember the last time I sent a telegram. Yet, every morning - there are at least 100 emails waiting for me to read!

The telegram-to-email journey got me thinking about the realness of the irrevocable digitization around us, a phenomenon that is touching almost every aspect of our lives. How many apps do you have on your phone? When was the last time you held an analog camera, or spoke to a telephone operator for a long-distance call?

Power Of Ideas To Help India Be More

"...miles to go before l sleep", Robert Frost's much quoted poetic description of the journey ahead seems a rather apt depiction of the path before India. Indeed, we have so much to do that needs to be done. For starters, how can we get the nearly 80% of India that's offline today, online? How can we find a way for India to lead the world in financial inclusion? What's the way to bridge the gender divide in the country? Is there a solution to ensure our education systems mould purposeful problem-finders instead of just problem-solvers? What about the dozens of questions posed by our growing young population and their growing aspirations?

Ideas - big, audacious, simple, smart, imaginative, forward-looking, doable - we need them all to find and solve challenges, such as these, that surround us.

A World Where Ideas Are All That Matter

Infosys in the strategic partner for global TEDx Anchor Program

Infosys in the strategic partner for global TEDx Anchor Program

Think about the history of mankind. Every forward step that man has ever taken in his journey on this planet - be it the invention of the wheel, the evolution of modern medicine, the building of the printing press - has all happened because of an idea. An idea that was born in the mind of one individual, but which didn't just stay there, because it was shared and brought to life by several others who improved on it to create new solutions and open up new opportunities.

Today, the power of shared ideas is more compelling than ever before.



Google DeepMind: Ground-breaking AlphaGo masters the game of Go [Source: https://www.youtube.com/watch?v=SUbqykXVx0A]

Many Westerners hold the belief that chess is the most complex game in the world. They don't know much about 'Go', an ancient Chinese board game. To even play it (not to speak of winning), an individual needs an incredibly complex brain that until now most scientists believed only human beings could possess.

But the world of Artificial Intelligence just got a tremendous boost a week ago when scientists at the Google DeepMind laboratory in London announced that it has created a computer armed with the most advanced Artificial Intelligence that beat the human European Go champion 5 games to 0. The results have just been published in the article 'Mastering the Game of Go with Deep Neural Networks and Tree Search' that appeared in the January 27, 2016 issue of Nature, the international weekly journal of science.

Aye, The A.I. Revolution Is Here



Humanoid AI Robots & Cyborg Technology [Source: https://www.youtube.com/watch?v=Eh2yFqvzMfA]

When something becomes part of daily parlance of the general population, you know that it has arrived. For the moment, the phrase is Artificial Intelligence (A.I.). Per se, robotics and A.I. have been around for a long time. Today, they are becoming more advanced and that's why they are occupying prime news spots. In one of our first posts of the New Year, we take a look at four industries that are being transformed by A.I. and A.I.-enabled technologies.

RETAIL: As A.I. becomes increasingly smarter, the prolonged holiday shopping season is going to become more profitable for retailers who utilize its capability to help them make quick decisions and changes to how they cater to their digital consumer base. In the world's largest retail market, North America, extraordinarily hot weather across much of the continent accomplished two unexpected phenomena this year: 1.) customers failed to buy cold-weather clothing in expected numbers and 2.) the blast of warm air encouraged more customers to turn off their computers, go outside, and shop in stores instead of online. Those retailers that have not kept up with the latest A.I. systems were caught off guard this season - highlighting why A.I. has become more important than ever.

Would You Trust A Robot With Your Money?



Should You Hire a Robot as a Financial Advisor? [Source: https://www.youtube.com/watch?v=UPvfGWsg7po]

Every year the Consumer Electronics Show features robots doing amusing things. Whether it's Honda's ASIMO humanoid robot shaking hands with dignitaries, or the round robot whose mission it is to vacuum carpets - there seems to be a novelty robot for everything. This year there is much more to look forward to. First, there's the holiday shopping season that will result in coffee-making robots, lawnmower robots, and even childcare robots. The second is the reboot of the 40-year-old Star Wars franchise, which has plenty of robots known as droids.

Fun, yes. Entertaining, without a doubt. But what do serious robotics experts and inventors have to say about the fact that the world doesn't seem to take bots seriously unless they're welding a car frame together? That's a question that was burning inside a brilliant young engineer's mind whose family had emigrated to the United States from China. After landing a job a Microsoft, he prudently shopped around for wealth advisory firms that catered to people like him: not rich at the moment, but with a lucrative career in a high-demand field, he might have some funds to invest down the line.

Robotics And The Productive Worker

Robotics and the Productive Worker

Boosting productivity. It's the mandate and mission of every organization. What I learned recently during a discussion is that besides monitoring workplace computers for employee output, enterprises might someday resort to an amazing array of information to gauge their workers - including genetic records. Some might call it Orwellian, but experts say that the day is near when a prospective candidate for a job might be asked for some DNA in the form of a swab of the inner cheek. Those who refuse to do so - well, what are they trying to hide?

One of the things that technology is supposed to do is to illuminate, and it has done so very well when it comes to measuring an employee's output. Because so many workers now operate connected machinery or sit in front of computers, organizations can record and measure their output against datasets of similar workers. One expert wrote that it will become harder for one employee to hide behind the excellent work of a group of co-workers.

How To Become Impervious to Disruption



Infosys - Oracle OpenWorld Highlights 10-27-2015 [Source: https://www.youtube.com/watch?v=omIhk6YhLQY]

The prestigious Fortune 500 was first published 60 years ago. If a company features in the business magazine's annual list of America's top 500 companies by revenue, it tells the world that the organization has arrived. Yet, one statistic in a recent issue of the magazine should make us all stop and reflect: only 57 of the original Fortune 500 companies remain on the list today. The number suggests that, as one business tycoon famously put it, it's easier to make the list than to stay on it.

Indeed, the churn in large enterprises on that list in just six decades is proof that not enough of them have the tools to sustain their prominent places in a marketplace that is always changing. I'm reminded of a popular book by Harvard Business School's Clayton M. Christensen - The Innovator's Dilemma, which is a treatise on his theory of disruptive innovation. The theory goes that enterprises that were once startups become so successful in the marketplace that they sometimes lose sight of the culture of innovation that got them there. In no time, new enterprises out-innovate the established firms and create new markets, rendering the established firms obsolete.



Stanford engineering students teach autonomous cars to avoid obstacles [Source: https://www.youtube.com/watch?v=NNIFNmpB6Oo]

Recently, I was reading a new book about the Internet of Things (IoT) and I was struck by something that the author had written: As markets grow larger and more international, the segmentation of those markets will become all the more precise until each market is segmented to one consumer.

One person! We can thank algorithms for this kind of ultra-focused segmentation. To the average person on the street, an algorithm is nothing more than a mathematical recipe of sorts. But large enterprises are learning to write algorithms that can account for human biases, thereby making the machines that run them more lifelike than ever. We live in an age in which algorithms rule. No longer will senior executives run companies on gut instinct. In the near future, algorithms will be at the core of deep analytics for just about everything: The IoT, financial trading, and, yes, even the driverless car.

Rise (or Descent) of the Bots

Rise (or Descent) of the Bots
Bots are incredibly convenient ways to publicize a brand or organization to people who depend on social media for a lot of their day

Have you ever heard the story of Lajello? We all have our 15 seconds of fame, and for a while, he was one of the most popular characters on the Internet. Why? Because he was a prominent and well respected member in a social media network for book lovers. Very high brow stuff. He was known to recommend books that he had read and for a time became the second-most "liked" person in that online group.

The problem was that Lajello was nothing more than an algorithm. Many book lovers had sustained long online conversations with Lajello and some even shared their innermost thoughts and emotions. Turns out they were speaking to a "bot." There's a startling new study that finds one in five of us accepts "bots" unknowingly into our online worlds. We befriend them, talk with them, and treat them like a member of the family.

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