Infosys AssistEdge is the first customer service product for contact centers that delivers an integrated cross-channel experience. While you’re here, you can read our blog posts and know more on our upcoming events and developments that are transforming contact centers and customer service.

Results tagged “Customer service management”

And the heat is usually felt by agents and businesses alike. Can there be a happily ever after?

The vocal drill or exercising the vocal cords is easily associated with a professional singer. Nowadays, it has acquired a different meaning. What starts at a lower decibel level challenges the permissible levels allowed in public - most often when people are speaking with their customer service executives. When you listen in on the conversations, the most common phrases are, "No that is not what I said," "I don't think you are getting my problem," "I already explained my problem before." 
1