Infosys AssistEdge is the first customer service product for contact centers that delivers an integrated cross-channel experience. While you’re here, you can read our blog posts and know more on our upcoming events and developments that are transforming contact centers and customer service.

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Infographic: Better Business

67% of consumers state they are inclined to spend more money with a company that provides top-notch customer service, and 75% of consumers are willing to spend more money with companies that boast a history of quality customer service. To keep the numbers high, businesses small and large are still putting the customer first. But what is their approach?


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Everything you wanted to know about customer service experience... but didn't know whom to ask.

Do you have a question about how customer service will evolve? Facing challenges in first call resolution or contact center performance? Want answers on how to improve self-care? Now you can ask Gopal Devanahalli.

Also, take a look at Gopal's customer service wishlist, and share your thoughts! What's on your wishlist? Comment on this blog post or get tweeting now with #serviceexperience

Gopal is Vice President - Products, Platforms and Solutions for the Energy, Utilities, Communication &
Services Business Unit of Infosys. Click here to know more about him.

The Goose That Lays The Golden Egg

When your customer contact centers not only reduce costs, but also help generate revenue 

More revenue.That is what all businesses are after. And to increase revenues, they look to every place they can think of, except their contact center. Why? Because there is a preconceived notion that all contact centers are just good to reduce costs. While this is true, the inherent potential of contact centers has not been fully explored yet - that of being a revenue enhancer. And the first step to more revenue is a first-rate service experience.

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