Infosys AssistEdge is the first customer service product for contact centers that delivers an integrated cross-channel experience. While you’re here, you can read our blog posts and know more on our upcoming events and developments that are transforming contact centers and customer service.

Results tagged “customer satisfaction”

Infographic: What Customers Expect from Agents

Companies today aren't just paying attention to their customer's overall satisfaction levels. To better identify the roadblocks to excellent customer service, companies are closely examining exactly what about the experience is bothering customer,especially when it comes to customer-agent interaction


Customers have had enough of waiting on the phone and getting the runaround. Each year, the collective consumer public thinks service gets a little worse. In every industry, customers are going mobile and turning to social avenues to fix their product and services problems faster and more efficiently. Take a look at the customer service industry and what consumers want changed.

The Goose That Lays The Golden Egg

When your customer contact centers not only reduce costs, but also help generate revenue 

More revenue.That is what all businesses are after. And to increase revenues, they look to every place they can think of, except their contact center. Why? Because there is a preconceived notion that all contact centers are just good to reduce costs. While this is true, the inherent potential of contact centers has not been fully explored yet - that of being a revenue enhancer. And the first step to more revenue is a first-rate service experience.

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