BAM driven BPM - A value based approach for BPM adoption
More and more I talk to different clients on the difficulties around nailing a business case for BPM and issues organization are facing around end to end process visibility, my belief on BAM driven BPM gets stronger day by day.
Different people interpret BAM differently and I am staying clear from that discussion and using the term BAM here to represent a set of capability for Positive / Negative Business Process Monitoring, Process KPI analytics and closed loop feedback mechanism.
So before diving into why BAM driven BPM make sense, let us go through some of the typical questions that any organization has to answer before starting its BPM journey and sometime in between the journey
- Which process should we automate?
- How can we be sure the process we choose to automate is going to deliver the business value? Or the lag of the process we automate would have positive impact to the overall business process?
- How can we measure and report promised business value from the IT project?
- Should we document all my processes and analyze them before going for process improvement using BPM?
- Why should we go for BPM adoption when the processes are automated using ERP and other packaged application?
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