BPM-EAI

More and more I talk to different clients on the difficulties around nailing a business case for BPM and issues organization are facing around end to end process visibility, my belief on BAM driven BPM gets stronger day by day.

Different people interpret BAM differently and I am staying clear from that discussion and using the term BAM here to represent a set of capability for Positive / Negative Business Process Monitoring, Process KPI analytics and closed loop feedback mechanism.

So before diving into why BAM driven BPM make sense, let us go through some of the typical questions that any organization has to answer before starting its BPM journey and sometime in between the journey

• Which process should we automate?
• How can we be sure the process we choose to automate is going to deliver the business value? Or the lag of the process we automate would have positive impact to the overall business process?
• How can we measure and report promised business value from the IT project?
• Should we document all my processes and analyze them before going for process improvement using BPM?
• Why should we go for BPM adoption when the processes are automated using ERP and other packaged application?

Continue reading "BAM driven BPM - A value based approach for BPM adoption" »

Posted by Manas Kumar Sarkar at 03:18 AM | Permalink | Comments (0) | TrackBacks (0)

After my first BPM implementation, I did not realize the promise of BPM since I was implementing a workflow based application using BPMS toolset.

Don't get me wrong on this; as the solution we delivered was highly configurable and business process driven and the solution lasted for nearly 6 years before getting decomissioned.

The point I am trying to make out here is; BPMS tools adoption itself has a wide range of benefit associated with it but BPM as an area has far reaching impact in shaping up IT to deliver business value. To realize business value organization should make serious consideration on the following aspect of BPM

• Improve Business operation efficiency
• Business process performance measurement and continuous improvement
• Drive business innovation by linking business processes across boundaries within and across enterprise
• Increasing organization Process maturity
• Enable categorization of processes for agility versus standardization to support outsourcing decision
• Enable Process governance
• Manage IT changes using Process views

This is not an exhaustive list but gives a good start for any organization to start looking at BPM from a larger perspective.

Continue reading "Why Organization should Adopt BPM" »

Posted by Manas Kumar Sarkar at 11:37 AM | Permalink | Comments (1) | TrackBacks (0)

2010 has been crazy for me, so far. This is why it has taken me a long  time to come up with this second part. I shall keep this one short and crisp.

So, let us begin from where I left in part 1 Telecommunications industry…..Basics…..part 1. Here, I shall attempt to touch upon the various telecom technology phases without going into the nitty-gritty's. You can find tons of technical details (for each technology) on the internet. My aim here is to highlight all the relevant technologies -at one place, in one blog.

Continue reading "Telecommunications industry…..Technologies…..part 2" »

Posted by Komal Sethi at 05:39 AM | Permalink | Comments (0) | TrackBacks (0)

I'm not very fond of putting ‘ change management’ in my title. It’s such a cliché and not sure if organizations really trust something like this even though everyone understands what this is about. But life is not fair, not to the extent we all like and world of Integration is even more unfair (ask your Integration lead and they will tell you the stories). Just couple of months back, I was having very intense discussion with a CIO of one of the major retail businesses on the topic of IT shared services, and issue on hand was the frustration that this gentleman was going through because of not being able to generate interest and motivation in larger IT organization community as well as business units to go shared service way. While on his interest part, his direct career and credibility as a leader was at stake, more importantly, it nullified lot of effort and investment that was made to conceptualize, design and build the shared service entity.

And this has not been the only unique or isolated story that I have come across. Specially with rapidly changing and evolving IT organizations, this has been a common struggle to break the current mindset and conventional working patterns and move the entire organization toward a new way of doing things. It typically will involve the business app teams, infrastructure team, business owners and managers, vendors and all other parts of the eco-system that are involved in making service delivery work.

Continue reading "Struggling with adoption of Shared Integration Services in your organization? Welcome to 'Change Management'" »

Posted by Rakesh Mishra at 10:11 AM | Permalink | Comments (0) | TrackBacks (0)

It's been an interesting journey in BPM space for me, starting with BPMS for application development to utilizing BPM as a mean to manage and control business process and IT investment.

"BPM aligning Enterprise IT systems with business" seems to be a silver bullet for IT, but an appropriate approach to BPM can actually yield the said alignment.

Continue reading "Can BPM align Enterprise IT systems with business?" »

Posted by Manas Kumar Sarkar at 06:53 AM | Permalink | Comments (1) | TrackBacks (0)

Some time back I talked about ‘repurposing of technology’ in one of my blogs. Intent there was really to explore the trends of different types of adoption of technology products and question the hypothesis of alignment of the technology usage with the product vendor roadmaps.  That’s more of ‘risk mitigation’ approach since there is considerable threat of lack of support from vendors or lack of future path of the technology if it is not aligned to product utility as lined up by the vendor. Now, that is not a technology issue, it’s business issue and issue of product vendors making good and sustainable business.

Continue reading "Can BPM take over the application development paradigm?" »

Posted by Rakesh Mishra at 11:51 AM | Permalink | Comments (0) | TrackBacks (0)