PegaWORLD 2011 - Expectations and Infosys Participation
Guest Post by Kapil Nanchahal, Associate Practice Engagement Manager with the Infosys BPM EAI practice. He has over 11 years of experience in consulting and implementation of package software, specifically middleware products. His focus areas include setup of CoEs, solution space definition, creating strategy and roadmaps and engagement management for middleware implementations specifically dealing with BPM.
I am on my way to Pegaworld 2011, the annual customer event for Pegasystems - a leading BPM vendor and an Infosys partner. PegaWORLD is one of the most anticipated annual confluence of BPM users, experts and service providers alike. Infosys is a Diamond sponsor at this event (Booth no: 1).
The agenda of the event looks evenly spread across industry verticals. This is quite in line with Pega’s current focus on expanding presence beyond their traditional industry strongholds - Insurance and Finance. It would be interesting to see how Pega applied these learnings to their forays into Retail, Manufacturing, Telecom and other verticals.
In terms of key takeaways (not the booth giveaways!) from the event, clients new to Pega & BPM should target for:
Understanding a comprehensive view of BPM as a complete business problem solving package, rather than a workflow engine that most new adopters consider it to be
Understanding how BPM initiatives in your organization might need ‘special handling’ from a process, business collaboration and development methodology point of view
Looking for instances of true business value realization over a short period of time, something most of us in the industry grapple with and are often skeptical about
As someone who has been part of the BPM implementations over the last few years, I would look for:
Key success stories from the emerging verticals and learnings from large Pega implementations
The Chordiant acquisition that occurred close to PegaWORLD 2010, is over an year old now. It would be good to understand the strategy, initial successes and an update on how the Chordiant suite enhances the capabilities of PRPC and the industry frameworks today.
How successes of customer experience and relationship-related frameworks (CPM and family) would be replicated to very relevant domains like Utilities, Telecom and other service based industries
“Building Tomorrow’s Enterprise” for our clients is Infosys’ focus right now and I would look for more and more instances of how Pega’s “Build For Change” platform has become a powerful catalyst for enabling such transformations.
This will also be the largest Infosys presence and showcase at Pegaworld since our partnership began a few years ago. On the 7th June, Infosys hosts a session on - ‘Powering Agility for Retailers and Manufacturers through Innovative Solutions’, where we talk about our experiences and specific instances of the approach taken, with examples like the Warranty Management solution or the Dynamic Pricing solution for retailers. The Infosys team also hosts an Insurance dinner on June 7th and that should be a wonderful opportunity to interact with Insurance customers and catch-up with quite a few friends.
I plan to post daily updates on the event and look forward to interacting with some of you in person
