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      <title>BPM-EAI</title>
      <link>http://www.infosysblogs.com/bpm-eai/</link>
      <description>Infosys’ BPM-EAI blog offers a platform to discuss the latest trends in the Business Process Management and Enterprise Application Integration spaces. Exchange thoughts, ideas and opinions with Infosys experts on how BPM and EAI programs can be leveraged to achieve operational excellence and maximize your return on investment.</description>
      <language>en</language>
      <copyright>Copyright 2012</copyright>
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      <item>
         <title>Enterprise Gamification - The Next Big Paradigm</title>
         <description><![CDATA[<div><div>In case you haven't been living under a rock for the last few years, I am sure you have heard about social computing and its pervasive nature within the Enterprise of today. What started off as a fad for teenagers, has emerged as the most compelling and disruptive paradigms of the last few years.</div><div>One of the most interesting spin-off concepts, which is as disruptive as Social Computing, if not more, is the concept of Gamification of the Enterprise. &nbsp;The concept is at a very early stage and thought leaders around the world are still trying to analyse the impact of this approach on the current stakeholders who work within a very different organizational construct.&nbsp;</div></div><div><p></p></div>]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2012/02/enterprise_gamification_-_the.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2012/02/enterprise_gamification_-_the.html</guid>
         <category>Business Process Management (BPM)</category>
         <pubDate>Thu, 09 Feb 2012 23:32:04 +0000</pubDate>
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      <item>
         <title>Tipping Point for Enterprises towards Cloud...</title>
         <description><![CDATA[<p>There is one objective for IT operations - reduce the existing operations cost and ensure a good sense of predictability on discretionary spending towards growth and scalability. All the initiatives whether it be SAAS, Public Cloud, Private Cloud, Virtualization are all aimed towards the same basic objectives. But enterprises still clamor for the right fit, fail in many of the initiatives and reducing the cost becomes a challenge. The IT vehicle hits the brakes on the road towards its supposed destination <br>
It seems as if Cloud solutions could provide the mix of reducing the cost as well as provide tools and accelerators for new development. Sometimes it becomes a risk when the information transacted is part of the cloud and not &#8220;in&#8221; the Enterprise Infrastructure.<br> 
Some questions posed to the IT leaders are whether and when to go for cloud? Next is what all should go in the cloud? Should one have multiple clouds or single cloud? Should you have a mix of Private and Public clouds? and so on&#8230; <br>
The theme of this write up is whether the <em>&#8220;Enterprise Integration Services&#8221;</em> could serve as the tipping point for the cloud and pave the way for exponential growth in usage of Cloud across the enterprise technologies.</p>
]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2012/01/tipping_point_for_enterprises.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2012/01/tipping_point_for_enterprises.html</guid>
         <category>Platform-as-a-Service (PaaS)</category>
         <pubDate>Mon, 23 Jan 2012 20:49:58 +0000</pubDate>
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      <item>
         <title>Evolutionary Social BPM Adoption Model and incorporating social features in existing BPM Solutions - Part 2</title>
         <description><![CDATA[<p>In our<a href="http://www.infosysblogs.com/bpm-eai/2012/01/evolutionary_social_bpm_adopti.html"> last part</a>, we were discussing the Social BPM Adoption Model, and we saw how collaborative process design is an integral part of the model. The next evolutionary step is to extend collaboration from process design to process execution through runtime participation. In this stage, though the process participants are fixed as in any conventional BPM solution, they are enabled with social tools that help them in better collaboration. These social tools are integrated into the BPMS landscape and can provide features like chat, VOIP enabled calls, commenting on tasks, providing ratings, voting mechanisms etc.</p>]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2012/01/evolutionary_social_bpm_adopti_1.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2012/01/evolutionary_social_bpm_adopti_1.html</guid>
         <category>Business Process Management (BPM)</category>
         <pubDate>Wed, 18 Jan 2012 10:12:41 +0000</pubDate>
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      <item>
         <title>Evolutionary Social BPM Adoption Model and incorporating social features in existing BPM Solutions - Part 1</title>
         <description>I was making a presentation to a CIO of a large bank headquartered in Netherlands on the need to have an evolving strategy around BPM as several enterprise spaces are morphing into one another and the space is constantly shape shifting. It was during that time that I realized the strong connect and the peer pressure that exists among the CXO community in Netherlands. The CIO of the bank was intently looking at &quot;extending&quot; their existing BPM solutions by incorporate social features because he came to know from one of the CIO of a competing bank that they had just then kick-started a similar program. I was happy because all we were hearing till then on Social BPM were from the analysts without significant corroboration from our clients on the ground. This set me thinking. I believe we are currently witnessing trigger events for an extensive social play in the BPM space. I wanted to share my perspective on the need for an evolving Social BPM adoption model and how various components of traditional BPM solution can be extended to incorporate social interaction features.</description>
         <link>http://www.infosysblogs.com/bpm-eai/2012/01/evolutionary_social_bpm_adopti.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2012/01/evolutionary_social_bpm_adopti.html</guid>
         <category>Business Process Management (BPM)</category>
         <pubDate>Tue, 03 Jan 2012 12:55:58 +0000</pubDate>
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      <item>
         <title>An Architecture for KPI - Most needed but ignored</title>
         <description><![CDATA[<p>A branch manager is interested in seeing whether there has been abnormally low or high transactions in a particular day. A Banking regional manager is interested in knowing whether there has been an increase in customers with a recently launched campaign. The country head is more interested in knowing which areas have performed better or worse as compared to a predefined expectation. The global CFO is interested in seeing that if there is a revenue at risk due to any kind of external or internal impact. The HR head is interested in seeing the percentage change in attrition due to an initiative to increase the employee hours in the branches for providing better customer service. The CIO needs to look at the benefits of the discretionary spending over the last year. An IT manager overseeing a multi-million development program wants to estimate the value and even compare the actuals once it is delivered and is ready for measurement.<br></p>

<p>Most of the information in such examples conventionally have been available as offline reports run through batch jobs scheduled as per the need and convenience or through different other means. <br></p>

<p>The question is how should an enterprise design its  Information Architecture to deliver the right set of KPIs and also make it more usable at all levels.  Here are some tips:<br></p>
]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/12/an_architecture_for_kpi_-_most.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/12/an_architecture_for_kpi_-_most.html</guid>
         <category>Business Process Management (BPM)</category>
         <pubDate>Tue, 27 Dec 2011 23:18:19 +0000</pubDate>
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      <item>
         <title>Clouds in my coffee!</title>
         <description><![CDATA[<p>In the place where I live on this planet, monsoons come twice. However, in the virtual world of IT services, it has been raining all through the year, due to the &#8220;clouds&#8221;.  The concept of &#8220;cloud&#8221; based provisioning is not new to mankind. During the Agricultural civilizations - clouds from vapors of water ensured that consumption needs of the humans are met. During digital civilization - &#8220;clouds&#8221; are provisioning digital consumption needs of people today. </p>

<p>The foundation for contemporary cloud based computing takes us back to early 20th century where the world was witnessing the &#8220;first war of the cloud&#8221; between Tesla and Edison- for the best model of transmitting &#8220;electric power&#8221; in a &#8220;cloud&#8221; model [Grid-based-AC vs. Short-distance-DC]. At the same time, in Cambridge UK, Alan Turing, proposed a model of computing, later called &#8216;Turing Machine&#8217; which has infinite memory [tape], infinite computation capability. Grid based supply of electric current has always been compared with the Cloud-based computing facility. </p>
]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/12/clouds_in_my_coffee.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/12/clouds_in_my_coffee.html</guid>
         <category>Business Process Management (BPM)</category>
         <pubDate>Wed, 21 Dec 2011 11:22:01 +0000</pubDate>
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         <title>Global Integration Projects: Challenges and Opportunities</title>
         <description><![CDATA[<p><em>By <strong>Paresh Deshpande</strong></em></p>
<p>Over the past couple of years, I had opportunity to work as integration adviser for global IT projects of an enterprise. Watching closely execution of such integration projects was a great learning experience. I couldn't resist sharing my experience from one such project I worked on recently.</p>]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/12/global_integration_projects_ch.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/12/global_integration_projects_ch.html</guid>
         <category>Business Process Management (BPM)</category>
         <pubDate>Thu, 15 Dec 2011 08:48:08 +0000</pubDate>
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      <item>
         <title>ICC: Standing the test of time</title>
         <description><![CDATA[<p>&#8220;Truth is stranger than fiction, but it is because Fiction is obliged to stick to possibilities; Truth isn&#8217;t.&#8221; said Mark Twain. In our day to day lives, we come across many truths which we blissfully ignore and take it as a matter of fact. Gravity is one such &#8220;truth&#8221;, while many a pseudo truths have been falsified as stated by Nicolas Taleb in &#8220;Black Swan&#8221;; Sir Karl Pooper went on to say about scientific truth are of two types, first type - which is falsified and the other type - waiting to be falsified. </p>

<p>Notwithstanding the debate about the truth and absolute truth, there are certain aspects which remain true even after many centuries or many ages that have passed by. &#8220;Gravity&#8221; and &#8220;Division by Zero&#8221; are two prominent examples that come to our minds when we think of Universal Truth. The most modern technologies, when applied cannot falsify these truths. May be a human/animal can feel a sense of Zero-Gravity for a moment or a few, but again they are subjected to the ever present reality. </p>
]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/12/icc_standing_the_test_of_time.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/12/icc_standing_the_test_of_time.html</guid>
         <category>Integration Competency Center (ICC)</category>
         <pubDate>Thu, 01 Dec 2011 09:46:53 +0000</pubDate>
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      <item>
         <title>Managing NFRs and Predicting Performance</title>
         <description><![CDATA[<p>In one of the past engagements, an SOA solution involving around 80 services being defined did not have any documented NFRs. When we requested to the business team, the response was quite timely - that all services need to respond within one second, all should be highly available, all should  be available in multiple data centers and should be part of disaster recovery. <br>There is nothing incorrect in having such a requirement but it is neither realistic nor beneficial. <br><br>In another case, a programme going live in another few weeks was doing its load testing as the last phase of testing but most of the test cases were failing and not meeting the NFRs putting a risk to the programme. <br><br>Questions that naturally arise - <em>How should one manage the NFRs in an enterprise without getting into &#8216;obvious&#8217; troubles? How can we use the NFRs to predict the performance even before the solution is in build or even design phase?, What-if, after doing this exercise and the resultant prediction itself is leading to unexpected values?, Can we chart out a plan to get to the end goal with right justification to the cost?</em> <br><br> These are exactly the questions that need to be answered through Performance Engineering.</p>
]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/11/managing_nfrs_and_predicting_p.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/11/managing_nfrs_and_predicting_p.html</guid>
         <category>Service Oriented Architecture (SOA)</category>
         <pubDate>Thu, 10 Nov 2011 23:08:25 +0000</pubDate>
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      <item>
         <title>Why Private Clouds are not the most ideal choice ...</title>
         <description><![CDATA[<div>It's usually not the best reader retention technique to give out the "punch" of the post in the title, but then there are some messages that are best delivered straight up. &nbsp;</div><div>Well, in my opinion, the debate of public cloud versus private cloud as the preferred starting point of an Enterprise's computing platform transformation is as old as the buy versus build choice. Having seen several large programs struggling with delivering complex application using open source coding platforms such as JEE, I am convinced that it's often a better idea to buy a product and customize it rather than try building it from the scratch.&nbsp;</div> ]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/10/why_private_clouds_are_not_the.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/10/why_private_clouds_are_not_the.html</guid>
         <category>Platform-as-a-Service (PaaS)</category>
         <pubDate>Mon, 31 Oct 2011 02:11:35 +0000</pubDate>
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      <item>
         <title>LIVE Update from TUCON 2011 - Part : 2</title>
         <description><![CDATA[While I talked about the <a href="http://www.infosysblogs.com/bpm-eai/2011/09/live_update_from_tucon_2011_-.html">theme elements and the key focus areas</a>, Infosys participation at <a href="http://www.infosys.com/BPM-EAI/news-events/Pages/tucon-2011.aspx">TUCON 2011 </a>provided us with interesting insights to customer perspectives. More and more customers are finally looking at the Cloud seriously, something substantiated by TIBCO themselves.<br />]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/09/live_update_from_tucon_2011_-_1.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/09/live_update_from_tucon_2011_-_1.html</guid>
         <category></category>
         <pubDate>Thu, 29 Sep 2011 02:55:41 +0000</pubDate>
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         <title>LIVE Update from TUCON 2011 - Part : 1</title>
         <description><![CDATA[<p>In my <a href="http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_exploring_big_ide_1.html#more">pre-event blogs</a>,I was wondering about the single overarching theme that TUCON 2011 sessions would center around. As the diverse range of keynote sessions unfolded with topics as wide as Innovation, Customer Loyalty, Agility, Mobility, the one standout TIBCO theme that was evident was - Data, more precisely handling data in the 21st century.<br /></p>
<p>As Vivek and team put it at the start of the conference, it is becoming increasingly about "Right DATA, at the right time, at the right place and with the right context". TIBCO's strategy, value proposition and the roadmap of the product line-up is very appropriately centered on this notion. <br /></p>]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/09/live_update_from_tucon_2011_-.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/09/live_update_from_tucon_2011_-.html</guid>
         <category></category>
         <pubDate>Thu, 29 Sep 2011 02:13:03 +0000</pubDate>
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         <title>The Innovation Advantage: An Infosys POV</title>
         <description><![CDATA[<blockquote>
  <p>Before wireless radio transmission was invented, long distance communication was a matter of days, months or years. But in 1895, a brilliant Serbian-Croatian inventor <a href="http://en.wikipedia.org/wiki/Nikola_Tesla">Nikola Tesla</a> demonstrated a simple wireless system which could communicate over a 50 mile distance almost instantly. But he failed to commercialize the idea. Years later, an Italian inventor <a href="http://en.wikipedia.org/wiki/Guglielmo_Marconi">Guglielmo Marconi</a> applied for a patent for radio transmission in 1893 and became the first man to commercialize radio. Marconi was later known as the inventor of radio. </p>
</blockquote>

<p><img alt="radio-tower-small.jpg" src="http://www.infosysblogs.com/bpm-eai/images/radio-tower-small.jpg" width="350" height="263" class="mt-image-right" style="float: right; margin: 0 20px 20px 0;" /> History is replete with such inventions which never saw the light of the day until a market-savy individual understands its potential. Hindered by the slow spread of information and uncertain financing, a stereotypical eighteenth century inventor toiling for months in his underlit laboratory might achieve too little or too late.</p>

<p>The 21st century is indeed the best time to be an inventor. The vast repositories of information at one&#8217;s finger tips and viral nature of many social networking mediums ensure that many obstacles that inventors of the past faced are no longer present. </p>

<p>But does this mean that enterprises are thriving with innovation?</p>
]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/09/the_innovation_advantage_an_in.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/09/the_innovation_advantage_an_in.html</guid>
         <category>Business Process Management (BPM)</category>
         <pubDate>Tue, 27 Sep 2011 16:05:44 +0000</pubDate>
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         <title>TUCON 2011 - More on BIAN as Core Banking Surround</title>
         <description><![CDATA[<p>In Continuation with my previous blog post <a href="http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_core_banking_surr.html#more">http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_core_banking_surr.html#more</a> on BIAN indentifing 250 service domains across Sales &amp; Services, Reference Data, Operation &amp; Execution, Analytics &amp; Risk and Business Support business areas, I think it is an important event within Banking Industry in terms of taking a collective step including Product Vendors &amp; SI vendor to bring in standardization which was really due for long.</p>]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_more_on_bian.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_more_on_bian.html</guid>
         <category>Service Oriented Architecture (SOA)</category>
         <pubDate>Thu, 22 Sep 2011 09:49:30 +0000</pubDate>
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         <title>TUCON 2011 - Exploring &apos;Big Ideas&apos; in enterprise software: Customer Loyalty in Utilities </title>
         <description><![CDATA[<p>In my previous blog I talked about one of the key 'Big Ideas' at TUCON 2011, - <a href="http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_exploring_big_ide.html#more">Customer Loyalty </a>- , its implications in retail and some solutions and sessions that attendees could look forward to. A more interesting case of customer loyalty is being witnessed in an industry hitherto known to take its customers for granted - Electric Utilities. </p>
<p>A little over a year ago, customers of a leading west coast utility in US resorted to a major backlash following installation of smart meters that triggered fears of electricity bill spikes. Such was the impact of the "<strong>Bakersfield Effect</strong>", as it is called now, that a state sponsored inquiry was hinted and industry analysts talked about obstacles to Obama administration's $8 Bn "Smart Grid" initiative. An innocuous rate increase bill that didn't grab any attention when approved by the Utilities Commissions earlier, might never be the same again.&nbsp; And at the heart of the issue is - Customer Loyalty. The aspect of Customer Loyalty that is central here is Customer Engagement and co-operation with a service provider. My colleague Larry Rubenacker talks about this effect and its implications in greater detail in his <a href="http://www.infosysblogs.com/smart-utilities/2010/11/the_smart_customer_experience.html#comments">blog</a> on 'The Smart Customer Experience Mandate'. <br /></p>]]></description>
         <link>http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_exploring_big_ide_1.html</link>
         <guid>http://www.infosysblogs.com/bpm-eai/2011/09/tucon_2011_-_exploring_big_ide_1.html</guid>
         <category></category>
         <pubDate>Thu, 22 Sep 2011 07:15:53 +0000</pubDate>
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