Integration forms the backbone of today's business enterprise. Integration, be it A2A or B2B, helps an enterprise meet its business demand by supporting execution of processes real-time with minimal cost. Integration Delivery, technical capability to deliver Integration needs of an enterprise, is a critical component of IT organization in today's enterprise. Integration Delivery plays important role in successful delivery of different business transformation programs running in parallel within an organization.
Building and managing Integration capability is often an involved exercise. It is a time consuming yet if done well a rewarding exercise. Way the Integration capability of an enterprise is organized has significant influence on success or failure of large budget IT transformation programs. Even when the integration capability is built, sustaining future-proof, cost effective Integration capability is equally challenging activity.
There are different flavors with which Integration Delivery can be organized in an enterprise. These variations include for e.g.
Central Integration Technical Delivery catering to multiple projects / transformation programs
Distributed Integration capability catering to individual transformation programs running across geographies etc. with central COE for governance etc.
Integration Capability common to both business solution support and technical delivery (transformation programs, rollouts etc.)
Irrespective of the above individual flavors, certain key ingredients need to be considered for setting up a winning capability for Integration Delivery in an organization. These ingredients include :
ü Integration Delivery is able to meet the demand for global presence
ü Integration Delivery is cost effective
ü Integration capability strives for future-proof integration platform
ü Integration capability meets changing business needs
ü Integration capability strives for continuous efficiency in delivery processes
ü Skillset of the Integration resources are up-to-date
ü Specialized business process knowledge is built and retained in the team
Based on my experience in managing integration delivery for global enterprises, leading Integration Delivery is a constant act of reviewing and revising. Each of the key considerations mentioned above need to be assessed regularly and Integration capability needs to be aligned further accordingly.
Building and sustaining integration capability for tomorrow's enterprise is need of every organization in the industry. Role of Integration Delivery leader is crucial in developing this capability for the organization. Building an Integration Capability and choosing its leader is critical from strategic perspective. Getting someone from within an IT organization to build integration capability for e.g. has its own limitations. These include limited exposure to best practices within the industry etc.
This is where partner organization (Infosys in this case) can come to rescue. Infosys has vast experience in building and managing Integration Delivery capabilities for global enterprises in different verticals. This includes capabilities in the form of leadership roles. To add, the leadership capabilities from partner organization have signification advantages in the form of
ü access to best practices from other enterprises at Integration Leadership level
ü reliable access to vendor resources, including proven talent pool
ü access to strong partner network of integration platform providers such as SAP, Oracle, Software AG etc.
To summarize, building agile and future proof integration capability is need of hour for tomorrow's enterprise. More one invests in developing this capability, easier it gets for business to focus on right opportunities and expand the footprint at right time.