Struggling with adoption of Shared Integration Services in your organization? Welcome to 'Change Management'
I'm not very fond of putting ‘ change management’ in my title. It’s such a cliché and not sure if organizations really trust something like this even though everyone understands what this is about. But life is not fair, not to the extent we all like and world of Integration is even more unfair (ask your Integration lead and they will tell you the stories). Just couple of months back, I was having very intense discussion with a CIO of one of the major retail businesses on the topic of IT shared services, and issue on hand was the frustration that this gentleman was going through because of not being able to generate interest and motivation in larger IT organization community as well as business units to go shared service way. While on his interest part, his direct career and credibility as a leader was at stake, more importantly, it nullified lot of effort and investment that was made to conceptualize, design and build the shared service entity.
And this has not been the only unique or isolated story that I have come across. Specially with rapidly changing and evolving IT organizations, this has been a common struggle to break the current mindset and conventional working patterns and move the entire organization toward a new way of doing things. It typically will involve the business app teams, infrastructure team, business owners and managers, vendors and all other parts of the eco-system that are involved in making service delivery work.
