Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.
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May 18, 2017

Email Marketing: The Critical Cog in Your Digital Marketing Strategy

 Emails are most effective when personalized. The market is flooded with email marketing automation tools, many of which are affordable (if not free), easy to integrate with your CRM systems, and highly intuitive to build and deploy. It is quite simply the best bang you can get for your buck to build meaningful one-to-one conversations with prospects and customers.

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May 5, 2017

Taxonomy: Time to move on


With many clients insisting on using standard taxonomy for ease of implementation and universal acceptance, should a consulting firm advice otherwise? Should we give our clients what they want or should we help them by identifying what they need?

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February 1, 2017

UNIDO 50th Anniversary Events - Industry 4.0 Panel Discussion


"Industry 4.0 or the 4th industrial revolution is a recent trend in advanced manufacturing. UNIDO has been running projects, in order to understand adoption trends on a global scale. The UNIDO panel discussion was aimed to explore the opportunities and challenges for developing countries and economies that are in transition."

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November 3, 2016

Mobile Travel Policy. Do you have one?

 
Very few companies claim to have a comprehensive mobile travel policy. Majority of professionals use their mobile devices both in and outside the office to stay productive. Hence it is time to act, in order to catch up with the lightning speed of developments in the mobile space.

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Do you know how you fail?



The manufacturing industry has been evolving out of standard productivity models to higher intelligent systems based on this human experience of "seeing it early", or "knowing the fail".

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October 24, 2016

Knowledge and Information Management on Value Added Tax (VAT)


Knowledge and information management on a global scale has an important meaning in shared services sector. Understanding this fact ensures a substantial advantage in this fast growing industry.

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October 12, 2016

Top down vs Bottom up. Four simple things to consider.


In this blog I have listed four elements that decide which implementation approach would be more effective when an organization is looking for procurement --or any other business function -- outsourcing.

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October 6, 2016

You've got the best sourcing professionals - but do you get the results?


 
"Our Group CPO and all other CPOs in the company all make great contracted savings and the incentive structure in our sourcing function reflects this." claimed the Head of Strategic Development for Sourcing & Procurement in a global company...

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