Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.
trends_2575_1.jpg

May 13, 2013

Changing trends in today's procurement

Procurement now actively contributes in board room discussions and is drawing increased attention from senior management. It is being treated as a true business partner and becoming more centralized and coordinated.

Continue reading »

social_2029_1.jpg

May 10, 2013

Rewriting the rules of creating custom content

Today companies like Infosys are taking some bold steps. They are changing the way to more flexible units of learning - they are no more interactive flash based elearning content hosted in a LMS.

Continue reading »

1425_1.jpg

May 9, 2013

LPO 2.0

LPOs that flourished in the early days, succeeded because their sales and service teams were supported by US or UK trained lawyers who added their domain expertise and experience to building the client relationships. While the fundamentals of relationship-building remain consistent, in this next phase of LPO, termed LPO 2.0 by industry leaders, the primary driver for sales is shifting to delivering on-demand expertise effectively, to produce high-quality work product and process improvements.

Continue reading »

search_765_1.jpg

May 8, 2013

Why innovation with 'Search' will never stop?

The fundamental role of any professional Buyer is to "Search the right product, with the right price and supplier" and that's why a "Search" within Sourcing & Procurement eco system is so important.

Continue reading »

53_1[1].jpg

May 3, 2013

BPO - breaking the myth!

Once upon a time, during my B-school placements, I had to decide whether to join a BPO or not. I made an informed decision and am convinced that there is more to it than the general perception that a BPO is just a call center and no more. Here is what I have to share from my experience!

Continue reading »

754_1.jpg

April 25, 2013

Sourcing: Don't make it a zero sum game

Zero Sum Game as one of the key components of Game Theory (study of strategic decision making) can be defined as "A situation in which one participant's gains result only from another participant's equivalent losses".
Some might argue that in commoditized categories i.e. non-differentiated offerings, especially 'pure products' it is the way to go, where price is only driving factor. But is it?

Continue reading »

Proc1.jpg

April 24, 2013

Pricing Options While Purchasing of Procurement Professional Services: Innovative Pricing Strategies

"The price point defines the sales model. It has to be simple, and you have to know how to make money with it."

Don't all purchasers want to buy products and services which help them save cash while spending? The answer to this would definitely be an emphatic "yes". The main challenge comes into play in the form of a "how". The good news is that suppliers have themselves evolved several pricing models which buyers can choose from to their advantage. This series of blogs will be specifically mentioning a few of the models in favor with suppliers of professional procurement services like BPO services, staff augmentation and project based consulting work.

Continue reading »

ABC_2912_1_mod.jpg

April 16, 2013

ABC of responsible procurement

Continuing on the discussion of responsible procurement (refer my earlier post here), let's start with the ABC of it.

Continue reading »