Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.
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Do you know how you fail?



The manufacturing industry has been evolving out of standard productivity models to higher intelligent systems based on this human experience of "seeing it early", or "knowing the fail".

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October 24, 2016

Knowledge and Information Management on Value Added Tax (VAT)


Knowledge and information management on a global scale has an important meaning in shared services sector. Understanding this fact ensures a substantial advantage in this fast growing industry.

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October 12, 2016

Top down vs Bottom up. Four simple things to consider.


In this blog I have listed four elements that decide which implementation approach would be more effective when an organization is looking for procurement --or any other business function -- outsourcing.

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October 6, 2016

You've got the best sourcing professionals - but do you get the results?


 
"Our Group CPO and all other CPOs in the company all make great contracted savings and the incentive structure in our sourcing function reflects this." claimed the Head of Strategic Development for Sourcing & Procurement in a global company...

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September 28, 2016

Bus number 221 to procurement 'Nirvana'



There are instances where your 'plan' gets hijacked by something urgent and you're not able to focus on the planning or strategy part of your job. A lot of times there is no time to even sit down and think in solitude about the problem/ situation or a strategy....

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September 21, 2016

Do you have the right talent to deliver your procurement strategy?

 
60% of CPOs today are not confident of the capabilities and skills within their teams to deliver their procurement strategy. Is it because procurement strategies have become more challenging and thereby more difficult to achieve?

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September 13, 2016

The "Procurement's Trilemma" and how to tackle it


Does the word "Trilemma" even exist for anyone to even begin comprehending the title of this post? The answer is yes. Webster's dictionary succinctly describes it as a state of things in which it is difficult to determine which one of three courses to pursue.

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September 2, 2016

As conventional BPO fades out, it's time for next-gen BPO innovators!

"Differentiate, innovate, automate, sustain" is today's mantra. Hence, BPO providers need to be on their toes on fine-tuning, building and acquiring capabilities at a rapid pace.

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