PPM - Assisting LatAm Clients Meet Transformational Objectives
What clients expect from transformation?
As a Business Development Manager for Latin America I have been interacting with my clients in the last couple of years with regards to their difficulty in achieving business outcomes and also challenges with respect to servicing their internal stakeholders and end customers. One of the reasons I found relates to the competitive world those clients are facing, a world that is no more the one they face locally but definitely a world that includes competitors from all around the world. This is compelling the organizations to think about how they can innovate, transform and re-invent themselves and their businesses. My reading for such a scenario is that those clients are looking for methodologies and tools as well as for domain experienced people to partner with along their transformation journey. And that is the way I believe innovators like Infosys can assist clients in addressing some of their challenges.
PPM's role in addressing transformation?
Infosys BPO's Process Progression Model (PPM) framework comes at a very good moment, especially for markets like Latin America where clients are looking for partners who can help them to innovate, transform and automate, as I explained right above. When you look into PPM you see a very comprehensive framework that explains and sets with the client a step by step approach which leads for transformation objectives, no matter how mature the client's processes are. PPM demonstrates how each business competences should be driven and operated in order to achieve real business outcomes. I believe Infosys is doing a very good job in that direction and I am sure we are going to exceed our clients' expectations on transformation by implementing PPM along the partnerships.