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Amplifying HR with New Age Cognitive Technology

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New companies such as Amazon, Facebook have embraced Digital cognitive technology in managing their HR, which has enabled them to be highly impactful on business. Our experience of working with companies around the world to amplify the impact of HR on business has helped us carve out a distinct path for HR to embrace the digital journey.


50% of Fortune 500 companies in 2006 aren't in the list anymore, making way for companies that has embraced the digital movement. The benefit of adoption is so great that the Late Majority and Laggards see themselves out of business. We see that the new companies in the list such as Amazon, Facebook have embraced Digital cognitive technology in managing their HR, which has enabled the team to be highly impactful on business.

Our experience of working with companies around the world to amplify the impact of HR on business has helped us carve out a distinct path for HR to embrace the digital journey. The path to amplify has three steps:

Automate manual transactions with RPA: Our study of transactional activities reveals that about 30-40% of current transactional activities in Talent Acquisition, 20-30% in Talent Administration and Talent Development can be automated by use of simple Robotics. Some of the heavy weight candidates for automation are interview scheduling, Background check, Candidate & Employee ID creation, Class room session roster marking, hot evaluation marking, payroll engine interfacing, payroll reporting, and employee transfer marking.

AI enabled operations: Steve Jobs once gave an example of how a cycle makes a man 10 times more efficient in going from one place to another and how computers do the same to man.  Artificial Intelligence is making the HR teams a lot more times efficient. Some of the areas where we see AI based automation is in sourcing profiles from digital platforms, screening resume from employee referral and company career page, Solving employee queries (chatbot), and suggesting right trainings at right time to talent.

Predictive Analytics to HR: HR often has data that isn't used for predictive analytics and often requires heavy investment in platforms that deter HR teams from investing in them. Infosys platforms allows companies to scan their systems for data and make Talent Genome, which is  leveraged for predictive analysis such as early attrition, time to productivity, chance of a payroll error, chance of missing a class room session allowing HR teams to plan act in time to prevent loss.

Equipped with time, saved by automation, and insights, through analytics, the HR is able to focus on managing higher complexity faced by todays HR such as changing world of Work and changing mix of workforce. Our Talent Acquisition clients are more closely engaged with business leaders and managers in advising them on manpower planning, budgeting, Mass hiring projects, Target search, Confidential search, social media listening and engagement, more segmented and sophisticated employer branding etc. Our Learning clients are engaging leaders and managers to identify more nuances requirements and developing more engaging content leveraging gamification, virtual reality, micro learning, social learning etc. With chatbots performing 30-40% of helpdesk and employee lifecycle activities, the teams are more focussed on policy refinement, impact analysis and improving employee experience.

In conclusion, it is exciting time for HR fraternity - On one hand we have ability to automate transactions and on other hand we have big challenges to solve with tools equipping us to manage them. It's time to embrace the cognitive technologies otherwise we won't solve the big challenges ahead and laggards will be out of business.

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