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July 24, 2018

The Digital in Procurement - Part 1



A wave of digital disruption is upon us and we are all being impacted. While this disruption is being led by a few organizations, the ones getting disrupted are trying hard to transform themselves and stay relevant. Most of these organizations are working on their digital transformation strategies to develop new products and services to improve their digital customer's experience. 

A core business function that has a big impact on the development of new products and services is procurement. For a true transformation to take place, organizations have to focus on the digital transformation of procurement. So, what is "digital procurement"?

Procurement very simply can be defined as "a process of acquiring goods and services from an external source". However, digital has no such simple definition. I really like the McKinsey article "What digital really means" because it provides one of the best explanations of what is "digital". 

In the article, digital is all about "re-examining" and "re-thinking". It's about re-examining the entire way of doing business and understanding where new frontiers of value are and re-thinking how to use new capabilities to improve how customers are served.
So "digital procurement" is a system of re-examining a complete process of acquiring goods and services to deliver best business value to an organization and rethinking how to use new capabilities to design and deliver best possible procurement experiences for users.

As important as digital procurement is for any business today, the fact is that not much is being done in this area by most organizations. In fact, as per a recent CPO Survey, "Only 18% of procurement leaders have a digital procurement strategy supported by a complete business case". 

The two main reasons for this shortcoming is that firstly, there is a lack of understanding of "digital procurement", how to approach it, and how to leverage digital technologies to transform the procurement processes. Secondly, there is a need for a better understanding of their role to become strategic to the business. 

Based on multiple digital procurement transformation experiences that I have seen, I believe any organization can digitally transform their procurement using a simple 4-step approach as shown below: 

Procurement.png



This simple approach ensures that an organization can completely transform their procurement processes by making them contextual to the organization itself, to the business process and most importantly, to the people. I will cover the details for each of the above steps in my next blog post. So, stay tuned! 

Authored By
 
Shubham Tripathi 
Business Development Manager

July 3, 2018

People, Process and Technological Harmony|Infosys BPM Ireland


Ireland is an island nation located in Western Europe northwest of the United Kingdom. It has a strategic location on major air and sea routes between North America and northern Europe. David Van Der Merwe shares more in his interview about Ireland, football and his experience with Infosys BPM.


1. Please elaborate on the work done at your delivery center and its history?
The Dublin center started in 2014 with rebadging deal. We have about 240 colleagues in Dublin.

2. How has your experience been with Infosys BPM?
Over the last 8 years, I have been on a roller-coaster journey with ups and downs but it has been a positive experience overall. I have had lots of learning and opportunities. A lot of which was achievable based on hard work, patience and the knowledge that I have gained through Infosys BPM.  

3. What is your favorite part of work?
Meeting people from various parts of the world, conversing and learning from interactions. The ability to keep on innovating.

4. How would you describe the overall employee diversity in your DC?
I have 10% Irish people in the team and 90% comprise of EU and LATAM nationals, but the Irish are passionate sports fanatics, and they wholeheartedly support their team, win or lose.

5.Which country is most likely to win this year's football world cup and why? 
Spain, because they have outstanding individual football players and when they work together they could be brutal.

6. What's your favorites memory with respect to the football world cup (or football in general)?
2014 - Netherland 5 - Spain 1

7.Please share some thoughts on your country's footballing culture.
In Ireland, they have ~ 138,000 people playing the game in ~ 6,000 clubs, but Dublin accounts for 666 official pubs there is always a good reason to support your team whatever sport they are playing. 

July 2, 2018

Reimagining Processes, Redefining Businesses | Infosys BPM Netherlands


Home to the legendary Van Gogh, the Netherlands is recognized for its clogs, tulips and windmills. 50% of its land lies less than one meter above sea level. David Van Der Merwe shares more in his interview about the Netherlands, football and his experience with Infosys BPM.

 


1. Please elaborate on the work done at your delivery center and its history?

The Netherlands started in 2012 with opening a DC in Eindhoven as part of a rebadged deal. This was complemented in 2015 with a similar deal with a local pension & insurance service provider. We deliver Finance & Accounting, Insurance & Pensions processes, with 209 colleagues.

2. How has your experience been with Infosys BPM?

Over the last 8 years, I have been on a roller-coaster journey with a lot of ups and downs but it has been a positive experience overall. I've had lots of opportunities to learn and gain experience. I believe that whatever success I have attained is through hard work and patience. 

3. What is your favorite part of work?.

Managing people, meeting new people and having the ability to keep on innovating.

4. How would you describe the overall employee profile/ diversity in your delivery center?

The team comprises of 90% Dutch and the country normally turns "ORANGE" every game with a very disappointing exception this year because our team didn't qualify for this year's World Cup. 

5.Which country is most likely to win this year's football world cup and why? 

Spain, because they have outstanding players and as a team, they are quite a threat for other teams. 

6. What's your favorite memory with respect to the football world cup?

2014 - Netherland 5 - Spain 1

7. Please share some thoughts on your country's footballing culture.

5 million people out of a total population of 16 million play the game at 35,000 registered football clubs. When it comes to football the Dutch are on par with the best countries in the worlds.


Business and Diversity from the Celestial Empire | Infosys BPM China


One of the great civilizations to walk the face of the earth. China extends across six climate zones it has -the climate of China is complex and diverse. The complex climate and landforms have created a natural paradise for biodiversity. Rich in history and culture, china is a scenic paradise with enchanting stories, scenery and much more. Jon Zhang talks about football, his experience and much more in his interview. 


1. Please elaborate on the work done at your delivery center and its history?

Infosys BPM China was established in Hangzhou in 2006 and 2011 in Dalian. Over a decade, the company has grown from less than a 100 people to close to 1,000 FTE's. The Services have gone up from only a few engagements to 28 clients across the globe. Today, the center supports over a dozen languages across five business domains. 

2. How has your experience been with Infosys BPM?

Although it's only been 3 years, I am no stranger to Infosys. Back in 2005, while working with the Chinese government to develop the BPO industry in China, I have admired the Indian BPM companies, especially Infosys. Infosys is a Holy Grail for people in the industry and for me it has been an honour to be an Infoscion.

3. What is your favourite part of work?

No two days are the same, there's always something new and dynamic every day; a new business, a new technique, new people, or even a new challenge. 

4. How would you describe the overall diversity in your Delivery center?

The China center has more than 85% female employees. However, we are not shy of diversities. We have nationalities from all over the world, speaking various languages. Feeling young and vibrant every single day.

5. Which country is most likely to win this year's football world cup and why?

Spain, France, Brazil, Germany and Argentina are kind of favorites but looking at the squad depth and the balance, Brazil and France seem to be in the forefront. Picking one team is tough, given the unpredictable nature of the game, but I'll go with France to win it this time.

6. What's your favourite memory with respect to the football world cup?

Back in college, dorms used to cut powers after 10 PM to conserve energy and ensure good rests. During the World Cup, we used to sneak out to the guard's room where the power remained, to watch the match with the security guards. Of course, the next day all boys went to class with dark circles around their eyes.

7. Please share some thoughts on your country's footballing culture.

Historically, in China, football had to compete with traditional sports like Ping-Pong, gymnastics, athletics and other sports which are easier to play in the country, in particular, basketball. Football was not being played in China as a 'Street Sport' like in the European and South American countries. Leading to limited growth of natural talent and as a professional Sport.

But Football is relatively gaining popularity in China with the growing popularity of English, Spanish Leagues as well as local ones like 'Chinese Football League' which is witnessing fast-growing participation from international football stars. Government's massive 'Chinese football reform and development program' and investments from entrepreneurial lieutenants like Jack Ma has been acting as a catalyst in popularity of this beautiful sport. 
The dragon is awakening!

Pioneering Next Gen BPM Services | Infosys BPM Costa Rica


Close neighbors to Panama, this country's coastal lines touch both the Pacific and the Atlantic oceans. Costa Rica holds 5% of the world's biodiversity and it also holds the record for the longest standing democracy in the world. Sam Ebenezer talks about his journey with Infosys BPM and the game, which is popular in the South American region. 


1. Please elaborate on the work done at your delivery center and its history? 

Infosys Costa Rica's journey started in 2013. Then President of Costa Rica. Her Excellency, Mrs Laura Chinchilla, inaugurating our delivery center in March 2013 was one of the defining moments of our journey.  We have had a great run - expanded into multiple verticals/horizontals and added more than 7 clients, supporting multiple languages. Today, we have one of the youngest workforces from different nationalities under one roof, complied with various certifications (including ISO standards) as brand ambassadors for our automation & innovation journey. Our floors are ignited along with our employees' minds, and now with five years behind us, we aspire to excel and achieve a lot more in the next five.
 
2. How has your experience been with Infosys BPM?
Exciting, challenging and exhilarating - at different phases and stages throughout my 15 years in the organization. It has taught me a lot, given me a lot and every day poses a new challenge that I foresee to conquer. I see these as opportunities that pave the way for organizational growth, put a smile on employees faces and at the end of the day give a great deal of satisfaction that we have all done our best.

3. What is your favorite part of work?
When I visit the operations floors and hear someone in the team talk about opportunities - to improve, to learn, to provide additional value to the client; that really excites me, that really makes my day. Besides this, I have a beautiful view of the park from my office, which really calms me down during a stressful day.

4. How would you describe the overall employee diversity in your DC?
I am proud of the diversity at the Costa Rica center- at one point, we had about 11 nationalities working together and we celebrate our cultural difference with a potluck and other events,  we have a young workforce with the average age about 27-28, and women leaders managers accounted for 50% of leadership. We have always acknowledged and celebrated our difference and bring the best out of each individual- no matter what the orientation.

5.Which country is most likely to win this year's football world cup and why?
I would root for Costa Rica for sure, it's a tough group for us though. However, I believe it could be one of the European countries - most likely France or Spain as they have great depth in their lineup.

6. What's your favorite memory with respect to the football world cup?
Of course, Costa Rica playing in the quarterfinals in Brazil World Cup 2014 would be the most memorable moments recorded in Costa Rica's history. That was one of the biggest moment in the country when all of us celebrated for days, even the Costa Rican president headed to the City center to celebrate with the people. We too went celebrating for hours post every win Costa Rica had especially against stronger teams like Italy and England.

7. Please share some thoughts on your country's footballing culture.
While "football fever" is real in Latin America, Costa Rica really found this in a more personal way during World cup 2014. Football is embedded in the culture of "Ticos" (Costa Ricans are referred this way), kids go to soccer camps wanting to emulate their favorite champions, almost every game that Costa Rica plays here has the city's traffic dwindling (almost empty streets). Keylor Navas (goalkeeper) is a household name after the world cup fame and him playing for Real Madrid. Football has been life, passion and "craze" for the Ticos.

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