Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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March 19, 2015

Adoption of SIP in Contact Centers

Today, customers can interact with customer care representatives through voice calls as well as using video, web chat, email, SMS and social media. There is now a need of a common technology protocol for managing multiple interactions / sessions. 

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