Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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October 15, 2014

Avoiding Cognitive Dissonance in Buying Decisions

"Cognitive Dissonance" is a well-established theory and concept which is defined as a psychological conflict that occurs when beliefs and assumptions are contradicted by new information.

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April 10, 2013

Virtual Market Place - The Next Level in Purchasing Automation

As in the real time marketplace, virtual market places are typically designed to exhibit the actual market dynamics of the given product/service. They combine the use of internet technology with the procurement best practices to simplify the whole procurement process.

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