Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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February 13, 2014

Emergence of IT+BPO players in BPO

Increasingly, organizations are looking to have both process experts and IT experts work together to define a "Target Operating Model" that helps meet the organizational objectives.

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