Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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March 12, 2013

Measuring Training Effectiveness: Let's Not Overdo

Talk about measuring training effectiveness and think about the post-course happy sheet-the feedback form!! This has become a standard staple safe game plan. But this falls short of a meaningful business performance indicator because liking a training/trainer, environment and eventually individual's training experience, after all, does not necessarily lead to learning.

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