Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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June 21, 2012

Center of Excellence - the R&D in BPO (Part 2)

Even though we cannot clearly state which company should have R&D and which COE, there are substantial differences between Research & Development units and Centres of Excellence, which motivate different naming.

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June 20, 2012

Center of Excellence - the R&D in BPO (Part 1)

To be able to outdistance other market players, service providers have to reach to an idea used in production environments - the Research and Development units.

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