Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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April 25, 2013

Sourcing: Don't make it a zero sum game

Zero Sum Game as one of the key components of Game Theory (study of strategic decision making) can be defined as "A situation in which one participant's gains result only from another participant's equivalent losses".
Some might argue that in commoditized categories i.e. non-differentiated offerings, especially 'pure products' it is the way to go, where price is only driving factor. But is it?

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April 9, 2013

Contract Management: The Perils of Inefficiencies

Now, more so than ever, it is of paramount importance that procurement organizations scrutinize their Contract Lifecycle Management process for apparent inefficiencies and benchmark themselves against world class organizations.

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