Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.


July 28, 2016

Torque to horsepower: A practitioner's perspective on cataloguing

Jay Leno once said "Horsepower sells cars, but Torque wins races!" Being an auto enthusiast myself, I was pondering over this statement in the context of procurement..

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April 25, 2014

Kano and the Art of Customer Delight

Kano's model talks about three customer needs - basic, performance and delighters...it is easy to convert an angry customer to a delighted one.

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October 15, 2013

"Innovative disruptions in Sourcing and Procurement" or so it seems!

There are examples from the world of sourcing and procurement that I can share from my experiences and a few of them come close to being disruptive, within the given scenarios, if not downright disruptive.

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September 22, 2012

Negotiation strategies - a cue from our past

Trying to draw a parallel to the four negotiation techniques, I was wondering whether it is mere coincidence or if this bundle of knowledge was indeed systematically transferred over generations to enable us evolve the strategies that we follow today.

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August 13, 2012

Sports to Source: An analogy

A sport, they say, is a great character builder. Sports brings out the best professional in us is what I think. But is it any different from sourcing? Not much I think. Right from setting the ground rules (initial forecast / expectation setting), sticking to the rules of the game, following the basic discipline (timelines, budget, escalations), working together for a common goal / co-operation (as in stakeholder management),  perseverance and game strategy (towards negotiation, savings and contracting), there are so many ways we can relate SPORTING to SOURCING.

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May 8, 2012

Strategic Sourcing Through Keiretsu Suppliers of Toyota

Objective: Hi everyone. By virtue of my coming from Toyota, with which I was associated for a major part of my career, I like to share a few interesting perspectives on Toyota's Keirestsu suppliers. I was fortunate enough to manage key Keiretsu suppliers of Toyota, who continue to contribute significantly to Toyota's progress worldwide. These suppliers are a significant piece in Toyota's strategic sourcing principles. The objective of this blog is to take you through the Keiretsu concept, how would a Toyota sourcing manager manage these suppliers and how would one leverage relationship with these suppliers to obtain long term savings and supply reliability (a TQM philosophy for Purchasing - variability reduction in everything is the prime focus).

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