Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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October 7, 2013

Chicken or Egg dilemma - Shared Services or Outsourcing? Which should be done first?

Which approach is the best? Which should be done first? If you ask me, I would give a Consultant's answer, "It depends".

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