Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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February 26, 2014

F&A differentiators - Who cares!

Instead of focusing on creating differentiators, the focus should be on the only reality - the customer has a 'need'.

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April 15, 2013

Want vs. Need - How True F&A 'Domain' Consultants Mind the Gap

In this blog post, I'd like to share recent experiences of accounts payable and general ledger transformation projects that my team and I have been part of. Our clients are large and global, and we started by putting their process challenges under the scanner to sieve their wants from the needs. The outcome? A cohesive approach that helped our clients realize better productivity.

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