Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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April 1, 2013

Head vs. Tails: The Shifting Focus to the Trivial Many

While the Pareto ratio does present a promising proposition in-terms of segmenting spend, are we correctly utilizing it? In most cases we take it a rational basis for us Procurement wizards to choose to ignore a key portion of the supply chain.

Continue reading "Head vs. Tails: The Shifting Focus to the Trivial Many" »

November 7, 2012

Procurement and Social Media: the Long Awaited Love Affair yet to Bloom

Social media has unquestionably become a very powerful platform which the businesses can no longer afford to ignore. Companies have extensively indulged in the love affair called social media to market products and services, inform about new products being launched and obtain customer feedbacks. But it seems that the marriage with more complex functions like procurement is still not consummate.

Continue reading "Procurement and Social Media: the Long Awaited Love Affair yet to Bloom" »

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