Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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October 11, 2013

Mutating to transform - natural evolution for the IT and ES industry?

The BPaaS model is fast becoming a cornerstone of customer enquiries and addresses an inflection point in the BPO industry. While the IT+BPO story was earlier about automation, it's now about offering the entire service - tech, people and process as a service.

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March 11, 2013

Freight fright - Why is arranging freight such a fright for most transport managers?

Even though most companies utilize 3PLs to manage incoming and outgoing logistics, a common complaint is the unending issues that crop up after work hours that keep a transportation manager awake all night.

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February 19, 2013

Logistics Claims....can BPO help?

The common refrain when it comes to managing claims due to damage during transit, is that the process is time consuming and returns meager for the effort expended. Here's where BPO could step in and provide support.

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February 6, 2013

Brazil: the Big B in BRICS BPO

With a population made up of a mix of immigrants from across the world who still retain their language and cultural specifics, it's a dream labour pool for a prospective BPO center.

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December 6, 2012

The SCM Ecosystem - Strategies for Successful SCM BPO Operations (Part 3 of 3)

Organizations planning on SCM BPO need to first recognize the fact that unlike traditional BPO, SCM BPO is more about reducing COGs and improving operational efficiencies and NOT about reducing supply chain headcounts.

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November 16, 2012

The SCM Ecosystem - BPO Service Offerings (Part 2 of 3)

A key to identifying SCM BPO processes is to understand that SCM BPO will be a specialized BPO vis-à-vis traditional BPO in terms of its value proposition, commercial models,  enabling technologies and skill sets required.

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November 2, 2012

The SCM Ecosystem - the Service Providers (Part 1 of 3)

Outsourcing of production and logistics has become a firmly established model for growth and cost competitiveness in the global markets of today. Can outsourcing of SCM processes be far behind?

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October 11, 2012

Customer Loyalty Management...in the Digital Age

The growth of showrooming...the practice of customers visiting brick-and-mortar stores to "experience" a product but ultimately purchasing it online in e-stores causes considerable pressure on brick- and-mortar stores.

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September 21, 2012

Cash: Avenues to unlock it in a recessionary environment (part 1 of 2)

In a depressed fiscal environment, cash tends to be an elusive commodity. An exercise in inventory optimization will not only help unlock much needed cash but also improve delivery rates and ultimately customer satisfaction.

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August 31, 2012

Glocalizing BPO Services, the manufacturing way

Will we see the possibility of BPO vendors moving towards glocal markets where individualized services are delivered from glocal hubs focusing more on intellectual arbitrage and less on cost arbitrage? Or will it be a combination of the traditional and glocal models which vendors will now have to offer clients to match their operating models?

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