Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.


January 13, 2014

Secrets of building an agile and future-proof procurement function

There is a new breed of organisations that are building a procurement function which is ever ready for change and transformation is a part of everyday life. Observing some of these organisations, it emerges that there is a design and plan which is enabling them to build such a culture.

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January 8, 2014

Crystal gazing into procurement 2014

While there have been and there would be predictions at a strategic level, let us look at some of the more operational aspects of procurement and what are likely to be the trends for 2014.

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May 2, 2012

Return on Investment as a Decision Criteria

In most sourcing decisions, the attempt  is to equalize  competing vendors on all the other criteria like specifications, quality, delivery, commercial terms and then apply price as the decisive criteria. However, one criterion that has been used sparingly is Return on Investment.

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