Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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March 28, 2014

Embedding Procurement as Fabric of the Business

There is an increasing need for the procurement organizations to be part of the fabric of the business and understand & deliver what the internal customers need.

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December 19, 2013

Are we buying a Product or a Service ? (Part-II)

Having looked at the product as a product and product as a service, in this concluding part of our blog, we will try to gain more insights on service and compare it with a product.

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September 26, 2013

Are we buying a product or a service ? (Part-I)

How do we define product and service? How do we distinguish product and service other than being a line item in a PO or in a Procurement contract?

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