Location Manager – IT Service, Support and Operations, Infosys BPO
Abhijit has close to a decade of experience in the telecom field. He currently leads the TIG Voice team,
which manages the global voice infrastructure of Infosys BPO, and is responsible for five global voice platforms.
Abhijit has been instrumental in setting up the Verint Work Force Optimization (WFO) platform in Manila, Philippines. He
is also credited with introducing Session Initiation Protocol (SIP) technology, an interactive user session that involves
multimedia elements such as video, voice, chat, gaming, and virtual reality.
In his blog posts, Abhijith will share a professional’s view on innovations in telecom, unified communications, and
Head, Training, Infosys BPO
Amit has over 26 years of professional experience in the IT industry. As Head of Training for Infosys
BPO, he focuses on internal talent development and strategic positioning of training practices across geographies.
Amit’s conviction around the deployment of technology aided and blended training methodologies being the future helps
him drive and implement several initiatives in this area.
At Infosys BPO, Amit has worked tirelessly to achieve excellence in client management and seamless delivery, customer
service management, and learning and development. He is the recipient of several Infosys awards for excellence, as well as
recognitions such as India’s top 40 most talented training and development leaders by CHRO Asia that is endorsed by World
Amit will share his experienced insights on topics such as learning and development, and leadership and self-
Head – America’s Operations, Infosys BPO
As Head of America’s operations, Aniket manages operations for Infosys BPO in North, Central and South
America. In this role, he is responsible for driving revenues and the profitability of all seven BPO centers in the
Americas. In addition, he is responsible for accelerating growth in this geography.
In the last 16 years of his career, he has played multiple roles at Infosys including in IT (retail, CPG and logistics),
relationship management for a few key accounts, sales (strategic accounts), and BPO (running channels, running retail, CPG,
media and entertainment, and healthcare verticals).
Prior to Infosys, Aniket worked with CMC, Knight-Ridder, Patni, and Cognizant.
Aniket holds a bachelor’s degree in computer science and a Master of Business Administration from Symbiosis Institute of
Business Management in Pune, India.
FCoE Manager – Europe, Delivery Lead – F&A
Anna is a veteran in the fields of finance and accounting (F&A) and outsourcing, with more than 16 years
of experience. She has handled different managerial positions in the BPO sector and has been responsible for people and
Anna combines the role of an FCoE manager and F&A delivery lead to drive talent development and thought leadership.
Together with her team, which consists of process managers responsible for P2P, R2R, O2C, and FCoE, Anna drives process
harmonization and best practice sharing.
She will share her insights on BPO trends in Europe, transformation opportunities, and F&A.
Vice President and Head – Strategic Business Units, Infosys BPO
Anup Kapoor has more than two decades of experience leading businesses in varied areas such as
manufacturing, energy, utilities and services, media, entertainment, and communication. He is also a key member of the
executive council for Infosys BPO, responsible for providing direction to strategic initiatives.
Anup has played key leadership roles such as global head – finance and accounting services and business head at Infosys
BPO. Anup has been a part of the BPO industry for the last six years and has handled a diverse portfolio in this
He is a certified chartered accountant from the Institute of Chartered Accountants of India (ICAI), a certified
management accountant, and is also certified in financial management from the US.
Practice Lead, F&A – Key Solutions, Infosys
Aravind leads record-to-report and order-to-cash practice within key solutions, and he is responsible for
conceptualizing and designing F&A technology solutions.
He has over 13 years of industry experience out of which 5 have been spent at Infosys. He specializes in F&A system
implementations, transformation projects, transitions, and operations. He has notably implemented four solutions for two
large clients, designed three brand new solutions, and built a road map for the entire R2R tower.
Aravind will share his insights on F&A governance technology, business architecture, digital impact on finance, and
global expense management.
Practice Lead – F & A, Infosys
A technology professional with more than 16 years of experience, Arvind is a Practice Lead for P2P area
at Infosys. Arvind has successfully transitioned and led two client engagements in the procure-to-pay (P2P) and record-to-
pay (R2R) domains. He is a Six Sigma certified professional and has won numerous awards during his 11 years at Infosys.
Arvind will bring this vast experience to his blog posts, providing insights on P2P – transformation levers and latest
Principal Consultant, Business Transformation Service, Infosys
Ardhendu Banerjee has over 12 years of industry experience and is currently a practice lead for finance
transformation and shared service advisory.
Ardhendu has not only supported RFPs for new clients on transformation, but also helped in expanding services offerings
for several existing and new clients. He also manages and leads multiple external consulting projects on optimization and
Ardhendu will blog about BPO operations, advisory, service transformations, cost structures, and operating models.
Associate Consultant, Solution Design, Sourcing & Procurement, Infosys BPO
Kandikuppa is responsible
for designing solutions for clients in the sourcing and procurement (S&P) outsourcing sector, process definition, client
site due diligence,
transition planning, as
well as solution implementation.
In the past, Arjun has helped design solutions for leading clients in hospitality, pharma and manufacturing. Arjun is
also on the team that does
throughs and delivers integrated S&P transition solutions.
Arjun's blogger space is mostly devoted to discussions around emerging trends in sourcing and procurement, innovative
service pricing approaches,
and advances in
technologies and platforms.
Senior Associate Consultant – Sourcing & Procurement, Infosys BPO
Kumar is responsible for
developing specialized processes for solution and client support – across the Sourcing and Procurement Practice and Center
of Excellence. He has more
than seven years of industry experience.
Arun trains his attention on themes like strategic sourcing, category management, supply chain management and logistics,
spend analysis, cost
reduction, and public procurement.
Solution Design Consultant – F&A, Solution Design, Infosys BPO
Arunkumar N. has been with
Infosys for close to two years. He specializes in responding to RFPs/RFIs, leading due diligence exercises, designing
solution for F&A processes,
pricing, as well as transformation and transition solutions.
He has led the solution design for a major transformation e-governance project for the Income Tax Department of India –
‘Automation of processing
of income tax returns’. He is also well-equipped at handling closing and reporting for multiple MNCs including Fortune 100
Arunkumar’s blogging space is devoted to topics like – outsourcing, domain-related areas in F&A, transformation,
consulting, transition, trends,
metrics, procure-to-pay, record-to-report, and order-to-cash.
Senior Consultant – Solution Design, Sourcing and Procurement (S&P), Infosys
Ashima Malik is responsible
specialty expertise on strategic consulting projects.
For more than seven years now, Ashima has been actively involved in designing solutions on S&P projects of strategic
Ashima will blog on strategic sourcing, procurement and sourcing operations, category management, spend analysis, e-
sourcing, and market
Principal Consultant – Insurance Solution Design, Infosys BPO
Backed by more than 13 years
of BPO expertise in
insurance operations and transformation, Ashish Paul provides exceptional thought leadership in the area of
insurance solution design and holds complete accountability for the operations around it.
Ashish will blog on insurance BPO, value enablement, and transformational initiatives.
Delivery Lead, Sourcing and Procurement (S&P) Practice, Infosys
Avnish has over 20 years of industry experience, and specializes in category management, strategic sourcing, contract
management, and supplier management. In his current role as a Delivery Lead, he is responsible for the delivery management,
and profit and loss statement (P&L) of all sourcing and procurement engagements in Infosys BPO’s delivery center in Pune.
Avnish services multiple clients, with a team of over 1000 full time employees (FTEs), generating an income of $30 million
Avnish effectively mentors and coaches his highly-skilled procurement team, which has delivered 20 percent year-on-year
top-line growth, through new procurement services and new clients. Avnish was also responsible for the successful transition
of four end-to-end source-to-pay processes, from client locations to BPO.
Avnish will blog on various factors influencing the domain of sourcing and procurement.
Solution Design Consultant, HRO Practice, Infosys BPO
Badri Ravi has nearly nine years of professional experience. In his current role at Infosys BPO, Ravi is responsible for
helping clients and the human resources (HR) community build a transparent, efficient, and people friendly environment.
Badri’s dynamic work as a solution design consultant in the Infosys BPO HRO practice has garnered him the HRO Jewel
Badri will chiefly blog on talent management.
Senior Domain Manager – Finance Center of Excellence, Infosys BPO
An IFRS certified Charted Accountant, Bela is a qualified financial wizard with 12 years of industry experience. Apart
from being Senior Domain Manager in the Finance center of excellence (CoE), she is also is a member of the Taxation CoE,
covering every worldwide location except Europe.
Bela is a certified Black Belt and has worked on a project that won the Best Black Belt Process Improvement Project
Award at the National Quality Excellence awards 2015. Her projects have also won her runner-up position in the prestigious
PACE competition under the Platinum category in 2014 and an award for being a part of the ‘Best Team’ for two consecutive
In her blog posts, Bela will share a seasoned practitioner’s view on controls, tax, Six Sigma, and IFRS.
Delivery Lead, Customer Service Practice, Infosys BPO
Bijoy has 13 years of industry experience and has worked on projects in various areas such as financial services and
telecom. Currently as Delivery Lead at Infosys
BPO, he manages operations for large engagements.
Bijoy will blog on Operations, Cost Management, Training, and Best Practices.
Principal Consultant, Sourcing and Procurement, Infosys BPO
Bipin has over 19 years of industry experience. He is currently responsible for the Sourcing
and Procurement (S&P) Centre of Excellence (CoE) and Academy. He has developed benchmarks, conducted best practice sessions
and capability development programs. He has also carried out sourcing and procurement training sessions.
He will blog on cost management, training, capability, best practices, procurement
applications, strategic sourcing, and academic matters.
Sr. Director (Sourcing & Procurement)
Chander Kant (CK) has over two decades of professional experience across automotive, professional
services and procurement applications product firms. He is currently based out of Infosys London as Sr. Director (Sourcing &
He has helped several firms enhance their supply management capability, maturity and performance. He has also authored several
white papers, point of views and articles. He also conducts training, mentoring and teaching sessions for students and working
professionals in most of the modern operations and supply management topics.
Chander Kant will blog on most topics lying within spend analysis to supplier relationship performance management areas and as
well as on socio-economic, psychological influences on supply management function.
Operations Manager – Procurement, Infosys BPO
Ctibor Coufal helps clients optimize their procurement process and policy. He works hand in hand with regional
leads of clients, designing the procurement transformation toolkit. In addition, he supports solution design mainly in the
area of category management and sourcing. Key categories he has supported include travel and meetings, fleet, and
Ctibor is an avid blogger on topics like travel management, travel-related technology, and procurement policies and
Senior Consultant – Solution Design, Sourcing and Procurement, Infosys
Deepa has more
eight years of industry
was responsible for adding new clients
and also executed tail spend management project for a major client.
Currently Deepa is a Senior Consultant at Infosys BPO. She is responsible for the solution
designing for the client’s specific needs, with enhanced value proposition in the Sourcing and Procurement domain.
Deepa will blog on Tail Spend Management, Strategic Sourcing and Procurement.
Lead, IT Category Management, Infosys BPO Sourcing and Procurement
Derek Stolpa holds over 15
years of industry
and consulting experience. His expertise lies with managing, developing and improving IT procurement programs, supplier
controls, and best
practices, as well as developing cost reduction strategies and leading IT procurement professionals for global clients.
Derek is a member of the North American Category Management Team within Infosys BPO Sourcing and Procurement. In
addition, he also leads the IT
Category Council as
part of the Sourcing and Procurement Center of Excellence (CoE) with focus on enabling the IT Category practice
Derek will be blogging on topics related to category management – including, but not limited to, market updates,
management strategies, savings levers, and IT procurement best practices.
Process Lead - Market Intelligence, Sourcing and Procurement, Infosys BPO
Based in Bengaluru, Divya serves as the Process Lead in the Market Intelligence, Sourcing, and Procurement process at
Infosys BPO. She currently works with the market intelligence practice team and works across direct and indirect categories
pertaining to sourcing strategies, supplier analysis, industry analysis, and other associated functions. Divya has over
three years of experience.
In her blog posts, she will share her perspectives on sourcing best practices and supply chain risk.
Assistant Manager, Legal Process Outsourcing – Shared Services, Infosys BPO
Diwyata Burbure holds
responsibility for providing end-to-end contract management services to LPO clients. During the last six years at Infosys
BPO, Diwyata has engaged in a wide
range of contract management services – in consulting, IT, financial services, software, real estate, pharmaceutical,
manufacturing, music, entertainment and
publishing. Her engagements include legal research and legal document review.
Diwyata writes chiefly on end-to-end contract management, drafting, negotiation, review and redlining, contract
abstraction, preparation of clause library
and playbook creation.
Domain Manager, Sourcing & Procurement, Infosys BPO
Durgesh has over eight
years of industry experience. He is currently responsible for the delivery of
Sourcing and Procurement (S&P) services for a leading mining company. He has helped clients reduce costs and set up
knowledge based strategic sourcing work streams, thereby widening the talent pool. He has also managed S&P talent through
recruitment, training, coaching, and career planning.
He will blog on spend analysis, category management, tail spend management, procurement
applications, strategic sourcing, cost reduction areas, cost avoidance areas, and BPO opportunities in S&P.
Business Head – Media & Entertainment, Infosys
Edward Altman is
responsible for leading
the media and entertainment business at Infosys BPO. His activities are centered on developing a wide suite of managed
service offerings for Hollywood studios as well as broadcast and cable networks, and taking these solutions to market. He
also specializes in
establishing and helping
maximize benefits from business alliances for the long term.
Edward’s blogs will primarily concern themselves with digital media services, covering creation, management, and
distribution of advanced digital
Senior Associate Consultant – Retail & CPG, Infosys
During his three-year tenure
at Infosys, Gaurav Arora has been instrumental in developing customized solutions for B2C and B2B clients in retail and
In addition, he also
takes ownership of and manages the end-to-end bid/RFP process for these clients.
Gaurav will write on topics like – the BPO industry trends, promotions, Master Data Management (MDM), retail and
Team lead – Infosys BPO
Gyanendra has more than seven years of professional experience in the field of finance and accounts.
At Infosys, he has served in various capacities in the accounts payable team. In addition, he is responsible for
managing projects for process improvement and conducts domain training for the team.
Some of the key elements in Gyanendra’s blogs include BPO operations and projects for continuous improvements in
Lead, Centre of Excellence, Energy, Communications and Services (ECS), Infosys BPO
current role, Harry is
responsible for all
domain competency enhancement and thought leadership activities in the Energy, Utilities, Communications, Media and
Entertainment, and Services
practices of the ECS
unit at Infosys BPO. Over a decade-long corporate career, Harry has instilled thought leadership and domain expertise in
various teams, across
A pharmacist by education and a marketing MBA by professional qualification, Harry is a believer of Steve Jobs’ adage
that ‘the dots will connect
Harry is a keen observer of changes happening in the ECS business landscape and will blog on emerging trends in these
Principal Consultant – Solution Design, Infosys BPO
Indranath Banerjee is responsible for developing custom solutions for positioning offerings at the Sales
and Fulfillment (S&F) service in Infosys BPO.
Indranath has more than 16 years’ experience.
His areas of interest include enterprise-to-enterprise (e2e) supply chain management and logistics, supply chain product
management, project management, SCM transformation, and risk analysis.
Senior Member – Education and Research, Infosys BPO
Irena has over nine years of professional experience in the IT industry. A senior member of the education
and research team at Infosys BPO, she oversees numerous assignments such as instructional design group, iLEAP: Online
learning academia project, MIS and configuration control management, E&R budgets, training management, and awards and
At Infosys, Irene has managed EduEgypt – a global human capability program; Project Communic-Care – a niche
communication excellence program; and iLEAP (Infosys Learn Excel Aspire and Perform) Academia – an online learning
platform. She has also authored three award-winning papers.
In her blog, Irene will share her views on topics such as content development, learning and development, learning
styles, and cultural nuances in business.
Process Lead Market Intelligence, Sourcing and Procurement, Infosys BPO
Jagadeesh has over four years of industry experience in sourcing and procurement. He is a team lead for category
intelligence at Infosys BPO, specializing in logistics, facilities management, and consumable categories. Jagadeesh comes
from a research background, and is responsible for directly lending support to category managers on procurement and
In addition, he has developed long-term competitive strategies for logistics outsourcing, has identified, and evaluated a
number of suppliers - resulting in cost and supplier reduction.
Jagadeesh will blog on supply chain management, strategy, mergers and acquisitions (M&A), and global commodities.
Practice Lead, Finance and Accounting – Center of Excellence, Infosys BPO
With more than 28 years’ experience, Jairam Raghunatha Rao drives initiatives designed to build key domain competencies
the finance and
accounting (F&A) area. He also pays particular attention to sharing best practices for BPO F&A operations. To his credit,
he has been instrumental
in rationalizing domain F&A certification – from T100 to T400 across the globe.
His blogs are themed around finance and accounting, and taxation.
Senior Principal, Sales & Fulfillment, Infosys BPO
John has over 25 years of industry experience. Currently, he works as a Senior Principal at
Infosys BPO specializing in after sales service.
John has played a crucial role in the formation and development of solution offerings such
as service revenue management, service parts management, reverse logistics, and warranty management.
John will blog on warranty value chain, installed base knowledge management, service revenue
management, service parts logistics and reverse logistics.
Solutions Design Consultant, Sourcing and Procurement, Infosys BPO
specializes in creating end-to-end sourcing and procurement solutions across varied industries like manufacturing,
automotive, healthcare; and
banking, financial services and insurance (BFSI).
In the last eight years, Jyoti has worked extensively for manufacturing clients (including in mining and resources),
specialists, as well as made significant contributions to new business lines.
The key points of Jyoti’s writing are: Sourcing and procurement, business process outsourcing, supply chain management,
Practice Lead, Sourcing and Procurement, Infosys BPO
Khalid has over 19 years of industry experience. Previously at Infosys, he has supported pursuits, led
projects, developed category knowledge and
benchmarks. In addition, Khalid has also supported the development of new toolkits.
Currently as a Practice Lead at Infosys, he is responsible for Sourcing and Category Management Center of Excellence
(CoE), solution design, and client support.
Khalid will blog on Sourcing, Procurement, Category management, Supply Chain, and Logistics.
Principal, Legal Process Outsourcing (LPO), Infosys BPO
Kimm is a
legal subject matter
expert in e-discovery – a fast-growing space in LPO. She is a US-licensed attorney, having completed her undergraduate
studies at the
University of Virginia and legal studies at George Mason University School of Law. She has more than 15 years of domain
Kimm’s blogs will feature conversations centered on litigation preparedness, legal hold strategies, litigation
management, interconnectedness of
chief legal officer
(CLO) and chief information officer (CIO) functions, developments in e-discovery, and role of LPOs.
Project Leader, Tax Centre of Excellence, Infosys Poland
Krystian is a value-added tax (VAT) specialist, who is involved in training and researching VAT concepts.
He is a project leader of implementation and comprehensive VAT reporting in IT and tax areas. With around two years of experience at Infosys, he looks into the implementation of comprehensive VAT reporting requirements for Polish customers. His achievements include having projects sold for about 50,000 euros.
His blogs will offer insights on topics such as new obligations for tax reporting, challenges to be met to be competitive in SSC/BPO sector.
Senior Consultant – Finance and Accounting Solution Design, Infosys
Lalitha is responsible for finance and accounting solution design, its implementation and transformation.
Her career spans over 11 years in the professional industry, out of which she has spent more than six years at Infosys.
She has initiated and implemented several programs, including language neutralization. She has also supported multiple
standardization and harmonization projects – current state assessment, and helped define a ‘Target Operating Model’.
Lalitha’s interests primarily lie in BPO operations, service transformations, IT-BPO, operating models, among
Subject Matter Expert, Human Resource Outsourcing (HRO), Infosys BPO
Linda Mary has responsibility for domain coverage in the HRO process, and she takes care of domain trainings and best
practice sharing, among
other things. She has
over six years of industry experience.
Her favorite topics include human resources operations, and learning and development.
Manager, Center of Excellence for HRO, Infosys BPO
played a key role in setting up the Center of excellence for HR Services with the mission to create world-class HR
capabilities. Malini is
responsible for conducting benchmark studies, articulating business values and sharing best practices in knowledge
management (KM), in addition to HR
training and capability development.
Malini’s favorite topics include solution architecture and best practices in human resources outsourcing (HRO).
Senior Transition Manager, Infosys BPO
Manpreet Rait has over 11 years of industry experience spanning across operations and transition. She is
responsible for transitioning multiple processes in customer service (CS), human resource outsourcing (HRO), reporting and
analytics, insurance, finance and accounting (F&A), and information systems (IS).
In addition, Manpreet is a PRINCE2Practitioner; Six Sigma Master Black Belt certified, and has completed a general
management degree from IIM Ahmedabad.
Her blogs will focus on topics such as migration of services from clients and other vendors.
Senior Vice President, Infosys BPO
Mark has more
than 30 years of life
insurance and annuity industry experience. As SVP for Infosys BPO, he is currently
responsible for BPO Life/Annuity operations and application support, as well as BPO implementation services, for Infosys’s
VPAS Life platform. Mark has played a major role in the successful transition of VPAS Life BPO operations to GDM [Global
Delivery Model]. He has helped the company acquire new clients, and expanded services for existing clients.
Mark will blog on BPO operations, Service Transformations, Cost Structures, Straight-Through
Processing, Operating Models, etc.
Principal Consultant, Sourcing and Procurement, Infosys
With nearly 16 years of industry experience, Mayank has proven expertise in outsourcing, management
consulting, and manufacturing. He is currently an outsourcing / shared services Senior Practitioner and a Principal
Consultant with Infosys Sourcing and Procurement Solution Design unit.
Mayank will blog on BPO operations, sourcing and procurement savings, and sourcing and procurement operating models.
Assistant Manager, Finance Center of Excellence, Infosys BPO
Michal has more than
14 years of
industry experience in finance and accounting (F&A).
At Infosys BPO, his current job responsibilities include managing and supporting the Finance Center of Excellence (CoE).
been instrumental in the implementation of applications and supporting processes for several projects. He is an ISO9001
internal auditor who also extends his services to the process improvement and quality team.
Michal will blog on BPO operations, service transformations, service excellence, all dimensions of quality, project
business process management, and operating models.
Lead – Marketing Category Management, Sourcing & Procurement, Infosys BPO
Michael (Mike) Kleha has
more than 25 years of industry and consulting experience – managing, developing, and improving marketing, media and
advertising procurement programs,
and supplier relationships. His expertise lies in implementing controls and best practices, developing cost-reduction
strategies, and leading
marketing procurement professionals for global clients.
He is a member of the North American Category Management Team within Infosys BPO Sourcing and Procurement, and he co-
leads the Marketing Category
Council as part of the Sourcing and Procurement Center of Excellence (CoE).
Mike will blog on topics related to category management, including, but not limited to, market updates, industry trends,
demand management strategies, savings levers, and marketing procurement best practices.
Sr. Director – Sourcing and Procurement, Infosys BPO
Based in Amsterdam, Michel currently serves as Senior Director with the Infosys BPO Sourcing and Procurement practice that caters to the Europe region. He has over 19 years of experience in sourcing and procurement, both as a consultant working for global leading consultancy firms, as well as a practitioner for a leading global express company as their Chief Procurement Officer (CPO). Associated with Infosys for the past 20 months, he has been leading multiple client pursuits, designing tailor-made sourcing and procurement solutions. Apart from providing guidance to the solution design teams, he has led actual implementations and acts as a program lead.
His blogs offer valuable insights on relevant trends and challenges within sourcing and procurement. He also shares his perspective and offers personal examples to substantiate his opinions.
Consultant – S&F Solution Design, Infosys BPO
Mothiraj R. has over 13 years of experience in the IT industry and has spent the last few chasing his passion – sales and
fulfillment. Over time, he has honed his skills in areas such as operations, training transition, solution design, center
of excellence activities, sales and marketing.
In his blog posts, Mothiraj will share an expert’s views on operations (S&F and digital), training, and process
Senior Director – Sourcing and Procurement, Infosys BPO
With around 20 years of experience in supply chain and sourcing and procurement based transformation, NIklas is a Senior Director with the Sourcing and Procurement team. Having been associated with Infosys over the past 10 months, his job responsibilities include creating and finding value in customer supplier relations, from senior executive to middle management levels.
His blogs will offer insights on topics that revolve around sourcing and procurement, supply chain management, change management, business transformation, stakeholder and customer intimacy, and integrated value creation.
Practice Lead – Taxation
With over 17 years of post-qualification experience in taxation – both in direct and indirect taxes, Nitya serves as a
Practice lead for Taxation at Infosys. She heads the Tax Center of Excellence for India region . Nitya has particularly
worked in tax return processing and has been pivotal in bringing various process improvements and automation.
In her blog posts, she will discuss elements of taxation in finance and accounting domain. Nitya will also share her
perspective on transformation and influencing trends in the area of taxation.
Project Manager, Corporate, Infosys
As Project Manager, Patricia is responsible for coordinating and driving the role of PPM in the EMEA region. During her
ten-year career at Infosys, she has been the driving force behind several transitions, responsibly managed client
relations, and has led projects on streamlining business processes.
In her blog, Patricia will share insights on BPO operations, operational excellence, and domain capability.
Senior Member – Learning and Development, Infosys BPO
Prachi has over nine years of professional experience in the IT industry. In her current role in Education and Research
(E&R), she oversees work on content consolidation for iLeap 1.0 and 2.0, and Global Development Centers – content and co-
authoring award papers.
At Infosys, Prachi has managed the Pune location for Project Communic-Care and won the AFE in the gold category in
Learning and Development (L&D) for PCC 2013-2014.
Prachi will share her expertise on topics such as content consolidation and learning and development.
Senior Domain Manager, Sourcing & Procurement, Infosys BPO
more than 13 years of experience and established expertise in Sourcing and Procurement (S & P).
As a Senior Domain Manager, he is the Account Delivery Lead for a key client of Infosys BPO. Prashanth is instrumental
higher visibility into critical
aspects of the client engagement and initiates countermeasures to mitigate risks. He has been able to obtain and secure E2E
projects, and has also helped
create templates/enablers to propel projects faster.
Prashanth will blog on Strategic Sourcing, Toyota Supply Chain, The Toyota Way, Supplier Management, Cost Reduction
Manufacturing Effectiveness, and S & P
Consultant, HR Outsourcing, Infosys BPO
Praveen has 11 years of industry experience. He has played key roles across
Operations Management, Solution Design, and Pre-sales in Business Process Outsourcing.
He also has five years of experience in Benefit Administration in his capacity as
Operations Manager and HR Consultant.
Praveen will blog on Benefit Administration in the North America region.
Senior Associate Consultant, Sourcing and Procurement, Infosys BPO
Prakhar Singh is
responsible for designing end-to-end solutions in sourcing and procurement across industries like manufacturing, telecom,
healthcare, banking and
financial services. He is also accountable for solution implementation, process definition, transition planning and due
identification and execution, and contract and supplier management represent his specialty areas. Among his many
achievements, Prakhar has helped a
U.S. telecom major save more than US$20 million.
Prakhar’s blogger space is mostly devoted to discussions around emerging trends in sourcing and procurement, innovative
BPO operations and service
Principal Consultant – Business Transformation Services, Infosys BPO
Since 2005, at Infosys BPO, Prashant Kala has worn multiple hats – financial analysis, strategic initiatives, program
management and business transformation consulting. Leading innovation and transformation, especially for clients in
industries like consumer packaged goods and financial services, is the other key responsibility. He has more than 16 years
of hands-on experience, including 14 in the BPO industry.
Prashant has a strong liking for themes like business process transformation and trends animating the BPO landscape.
Account Delivery Lead, Sourcing and Procurement Practice, Infosys
With more than 20 years of experience in the IT industry, Premchandran has managed eSourcing, reporting
and analytics, as well as
supplier management processes for a Fortune oil major. He is currently responsible for sourcing and procurement activities
of his clients – from
domain delivery to client engagements. He has worked on various client engagements to improve delivery of P2P, contract
compliance, and other
services. Premchandran also managed multiple spend analysis and strategic sourcing programs for various clients.
He will be blogging about eSourcing, supplier performance management, contract compliance, P2P, and supply chain
Associate Consultant, Sourcing & Procurement, Infosys BPO
Prerna has designed solutions for a leading pharma and multiple FMCG clients, incorporating the latest technology and
trends. She has
initiated and implemented various continuous improvement projects for internal processes, resulting in high quality
solutions for clients.
Her topics of interest are sourcing and procurement, marketing, consultancy, operations, supply chain, and quality.
Principal Consultant - Digital Business Services, Infosys BPO
Gopa has 10+ years of experience in managing operations and consulting projects in the digital space
for enterprises across Internet, Pharma, Manufacturing and Retail industries. He is the founding member
of the Digital Business Services (DBS) practice at Infosys BPO. In his current role Gopa works as the pre-sales
lead for the DBS practice.
Gopa will blog on topics in the digital space, general management, and social media trends.
Vice President and Head, Human Resources, Infosys BPO
Raghavendra has over 25
experience in the HR domain. He currently holds office as Vice President
and Head of Human Resources (HR). His expertise lies in aligning HR’s functional role to dovetail business plans. His areas
of interest are development of HR competencies, managing cultural diversity and change management in the context of mergers
Raghavendra has anchored numerous initiatives to support the development of strategic Human Resources (HR)
and is a frequent speaker in HR thought leadership sessions and seminars. He has created strong synergies between
performance management systems and employee development platforms, ensuring that Infosys has a readily available and
competent internal talent pool to meet business challenges.
Raghavendra will blog on transforming HR.
Associate Consultant, Solution Design – Sales and Fulfillment, Infosys BPO
Rahul Kulkarni participates in thought leadership exercises aimed at developing high-quality sales and fulfillment (S&F)
services and point of views (POVs), which also carry strategic significance. He has around five years of experience.
Rahul blogs on topics like supply chain, enterprise resource planning (ERP), re-engineering and retail.
Manager – Business Development, Middle East, Infosys BPO
Rajat Vig has over nine years of experience in the professional world. In his current role, he is responsible for
increasing Infosys BPO footprint in the Middle East.
Previously, he was instrumental in expanding the business in Australia and the United States. He also notably led the
Marsh BPO and Portland Group acquisition.
Rajat will draw from his experiences in the domain to blog on topics such as cost improvement, embracing BPO, and
Geo Business Manager, Americas – Sourcing & Procurement, Infosys BPO
has 16 years of source
to pay operations
and functional consulting experience across a range of
industries. He has mostly worked in the sourcing and supply management areas, with emphasis on spend management, global
sourcing and procurement transformation through outsourcing/ technology enabled solutions.
Currently, Rajiv leads sourcing and procurement services in the US, partnering with clients to create global
sourcing and procurement transformational solutions.
Rajiv will blog on global sourcing, procurement transformation and supply chain management.
Head – Finance & Accounting Key Solutions Practice, Infosys BPO
Ramachandran Guruswamy is responsible for conceptualizing, designing and developing Finance & Accounting (F&A) point
solutions. In addition, he
focuses on evangelizing clients around technology-led differentiation. He is part of a “happening” team with more than 25
technology solutions and 20
implementations (which includes several large deals) to its credit.
Ramachandran’s pet themes are F&A transformation programs, change management, and technology’s impact on finance.
Principal Consultant — Manufacturing
Ramachandran has over 18 years of experience in core manufacturing and associated areas. As a Principal Consultant, he is responsible for developing solutions that focus on thought leadership and offers points of view and specific solutions based on industry needs and recent market trends. At Infosys, he has participated in a panel discussion held by United Nations Industrial Development Organization (UNIDO) on the topic of Industry 4.0 from the perspective of developing countries, during the 50th anniversary event at Vienna in November 2016. He has been associated with Infosys for the past nine months.
In his blog posts, he will offer his insights on Industry 4.0, warranty management, industrial automation, artificial intelligence, and machine learning. He regularly blogs on the adoption of emerging technologies for manufacturing requirements.
Senior Manager – Client Services, Infosys BPO
Ravichandran leads delivery and relationship practices for banking clients in the US, Canada and Australia. He has
consistently delivered on process improvement and innovation targets. Setting up the Mortgage Center of Excellence (COE)
ranks among his achievements. The COE is primarily responsible for ‘capability build’ in the mortgage area.
Ravichandran’s 15-year career spans BPO operations, mortgage, commercial lending, cards operations, fraud management,
core banking, operating models, transformation and innovation.
Practice Lead, HR Outsourcing, Infosys BPO
Ravi has over 17 years
experience. He currently works as a Talent Management Consultant
and provides training on instructional design and processes.
Ravi has set up Centers of Excellence (CoEs) in operations and is a pioneer in multimedia-based
edutainment. He is also passionate about education and the role India can play in a global world.
Ravi will blog on Learning, Talent Management, Technology, and User Experience.
Consultant – BFSI Solution Design unit, Infosys
Richa has more than nine years of varied experience across banking operations, KYC, OTC derivatives, transitions, and
consulting. She has been actively involved in streamlining and standardizing client operations to help cost reduction.
Along with her team, she specializes in responding to various client proposals for outsourcing in the capital markets
space. She has also helped create a knowledge repository on derivatives, trends, and challenges of upcoming
Her blogger space will be mostly dedicated to emerging changes and regulations in the financial market across domains
such as derivatives and KYC.
Associate Vice President and Head of Corporate Planning, Infosys BPO
Rishi has 15 years of cross-functional experience across technology, project management, consulting, client
relationship management (CRM), and corporate strategy.
Rishi will blog on strategies, trends and business models in the BPO industry.
Senior Associate Consultant, Sourcing and Procurement, Infosys
With more than
experience, Riya Shrivastav holds responsibility for driving the development of specialized solutions and client support
across the Sourcing and Procurement Practice and Center of Excellence. Riya comes with a strong background in the defense
supply chain, and has
handled large projects
in the area of public procurement in the European Union (EU).
Riya will blog on strategic sourcing, category management, supply chain management and logistics, spend analysis,
procurement applications, cost
avoidance, and public procurement.
Practice Engagement Manager, LPO, Infosys BPO
With more than a decade of
experience, Robert “Bob” Henry currently leads the Infosys LPO Contract Management portfolio. Previously, he has provided
consulting services to a
large number of
clients on risk management, contract compliance, tools, and reducing contract cycle time.
Bob is the practice lead for contract management service definition and go-to-market strategies. His main client
interface projects include
process consulting and
LPO services across the entire lifecycle.
In this blog, he will be discussing his views on contract life cycle management, including organizational structure, best
relationships, technology, and effective use of a LPO.
Domain Manager – Sourcing and Procurement, Infosys BPO
Sanjeev Singh has over
15 years of
industry experience, and a deep understanding of solutions for business and leisure travel. He provides functional
domain expertise in travel category management, technology development, design outsourcing solution, and client
Sanjeev is currently responsible for developing, managing, and driving key strategic relationships in sourcing and
procurement, which are critical
to the success of
global travel programs for clients across engagements. He leads the Travel and Living Commodity Council, and also
contributes actively in the
Sourcing Center of
Sanjeev will be blogging on travel category management, current sourcing trends in travel industry, supplier performance
management, and strategic
Principal Consultant – Solution Design, Financial Services, Infosys
Sanjeev comes with 14 years of professional experience in consulting, operations, client relationship management, and
delivery management. During this time, he has honed his skills in problem solving and providing appropriate solutions to
clients. At Infosys, he is responsible for business solutions, domain competency development, business consulting, and
analyst relations management in capital markets industry. He also heads the Fund Accounting Center of Excellence (CoE).
Sanjeev has provided consulting solutions to some of the world’s top banks and financial institutions. He has authored
several white papers, PoVs, and training materials in capital markets industry. He has also worked with Finacle to create
go-to-market strategies and componentize Financle.
Sanjeev’s blog will be themed around topics like capital markets, investment management, business strategy, and current
trends in the market.
Principal Consultant, Solution Design – Media and Entertainment (M&E), Infosys
Sathish Kasthuri has over two decades of experience in digital services and has driven strategy and
industry solutions for several global M&E clients. He is responsible for design and implementation of new industry service
offerings and creating in-house capabilities in metadata tagging.
Sathish also has extensive experience in leading digital media solutions across various industries for media offerings
such as content localization, search marketing, website services, and catalog process re-engineering.
His list of achievements are long. Some of them include – defining organization strategy for re-entry into studios and
networks segment of the M&E industry, and bagging metadata and search engine projects of a large Hollywood studio, a
popular Australian telecom company, and a leading digital advertising agency.
He will share his insights on current trends in the digital media industry, industry challenges and pain points, and
relevant case studies.
Principal Consultant, Business Transformation Services, Infosys BPO
clients with transformation consulting services in the area of information management, business architecture, shared
With more than 11 years of experience, Shashank has been in charge of consulting projects, including for a leading
manufacturer of compressors in
master data management.
Shashank’s blogs will talk about MDM platforms, software as a service, emerging technologies (e.g., cloud), big data and
how it impacts master
(MDM), data quality and analytics, data governance models and trends, data cleansing, and shared services.
Process Lead - Market Intelligence, Sourcing and Procurement, Infosys BPO
Shashikar is a part of the Market Intelligence Practice team who works across direct and indirect
categories pertaining to sourcing strategies, supplier analysis, industry analysis, and related activities. Based in
Bangalore, he has over four years of experience. Shashikar has worked in Infosys for more than two and a half years and
currently serves as the Process Lead for Marketing Intelligence, Sourcing, and Procurement process at Infosys BPO.
In his blog posts, he will share his expertise on topics including sourcing best practices and supply chain risk.
Principal Healthcare Consultant, Solution Design, (Payer and Provider), Infosys BPO
A PAHM certified professional, Dr. Shilpi has over 14 years of experience in healthcare and medical
domain. As a subject matter expert, she contributes immensely to medical underwriting, claims, healthcare analytics, payment
integrity, disease, wellness management, TPA, RCM, etc.
In her current role as a Principal Healthcare Consultant, Dr. Shilpi is accountable for conceptualizing, designing, and
implementing latest healthcare solutions. This is in keeping with the current industry trends and requirements, across key
stakeholders. She provides the Healthcare Industry thought leadership, by creating white papers and PoVs.
Furthermore, Dr. Shilpi has conceptualized and designed several solutions around latest US regulatory trends such as
HIPAA, ACO, EMR / EHR, ICD 9 / 10, mobility, and healthcare analytics.
Her blog posts will focus on the evolving and emerging changes in healthcare - payer and provider domain, healthcare
industry trends and regulations, and healthcare innovations.
Consultant – Sourcing and Procurement Center of Excellence, Infosys BPO
With more than 14
experience, Shubhra Agrawal drives the solution design and client support processes for Infosys BPO’s Sourcing and Category
Center of Excellence.
Shubhra will blog on procurement applications, logistics, strategic sourcing, government procurement, and supply chain
Principal Consultant, Sales & Fulfillment SD, Infosys BPO
is responsible for
implementing shared service and outsourcing solutions, and has provided leadership on several efforts around
solutions and consulting for clients in supply chain and sales operations.
In the last 15 years, Shyam has put his expertise to work in several areas of the organizational supply chain, including
in business services
project management, transition support, and delivering new business models for supply chain services.
Shyam will blog on shared service strategy, supply chain management, best practices, benchmarking, and managed
Senior Process Lead – Sourcing & Procurement Center of Excellence, Infosys BPO
A sourcing and procurement (S&P) professional with more than 14 years of experience, Sridhar is a Senior
Process Lead with the S&P Centre of Excellence (CoE) and academy. He has developed frameworks, benchmarks, conducted best
practice sessions, and capability development programs. In addition, he has provided consulting services to clients in the
areas of strategic sourcing and process improvements.
Sridhar will share a seasoned practitioner’s view of industry best practices, supply chain risk management, supply chain
Head – Solution Design, Sourcing & Procurement, Infosys BPO
Koneru is an
industry veteran with 24 years of experience.
As Head of Solution Design, Srikrishna is credited with posting several key wins – including with a global
pharmaceuticals major, a UK-based telecom company as well as a large hospital chain.
Srikrishna will blog on sourcing and procurement outsourcing, among other things.
Head – Solution Design, Infosys BPO
Backed by more than 14 years of experience, Sreenath Ramakrishnan leads pre-sales teams and supports
integrated client pursuits, and mining and acquisition of accounts. He is also credited with organizing and providing
direction for initiatives around operational and technology transformation in banks. On these and other initiatives,
Sreenath takes charge of core domain expertise in commercial lending, mortgage, cards and transaction banking.
Sreenath is a recognized leader in BPO operations, mortgage servicing, commercial lending, card operations, fraud
management, core banking, operating models, and credit underwriting.
Assistant Manager – Finance and Accounts, Infosys
An industry professional, Srividya has over nine years of experience. She currently heads the corporate
credit risk rating team, where she is responsible for providing credit risk rating reports and assessing the credit quality
of existing and prospective clients. Apart from her current responsibilities, Srividya also had the opportunity to improve
the processes of other departments that resulted in cost savings and accuracy.
In this blog, Srividya will share her views on finance and tax management.
Domain Manager, S&P – Delivery, Infosys BPO
Working closely with solution
design and IT category teams, Sumesh Anand develops various IT playbooks.
In his 20-year career, Sumesh has developed deep understanding of sourcing, procurement and bid management, as well as
hardware and software
procurement. He has worked extensively in providing functional solutions (SCM) and his domain expertise extends to areas
like process excellence, ERP
implementation, and management.
Among his favorite themes are supply chain management, sourcing strategies, category management, information and
communication technology, and
Principal Consultant, HR Services – BTS, Infosys BPO
Surabhi has nine years of industry experience. She currently works as a Lead Consultant for
Human Resource Outsourcing (HRO) Services to global clients.
She has extensive experience in shared service centre design, HR operations advisory
services, and process re-engineering and improvements. Surabhi is an expert in designing and implementing HR delivery
solutions across the hire-to-retire cycle. This includes assessing the client’s HR landscape, designing optimal delivery
solutions, outlining the implementation roadmap and setting up shared service centres.
Surabhi has led multi-functional teams in process harmonization exercises. This usually
involves creation of a standard process backbone — standardization of processes, business rules, data and underlying
technology. She has program-managed projects such as consolidation of client operations, HR process re-design and future
state operating model design for processes like payroll, HR helpdesk and recruitment.
Surabhi is also a Black Belt and has driven Process Transformation, led Six Sigma and
Quality initiatives for multiple client engagements. She has been certified Global Professional in Human Resources (GPHR)
by Strategic Human Resource Management (SHRM).
She will blog on best practices, transformation and the future of HR.
Consultant, Finance and Accounting practice, Infosys BPO
Suriya’s career spans 3 years of professional experience in finance and accounting. He is adept in Process Progression
Model (PPM); finance and accounting, including accounts payables, accounts receivables, and financial analysis; project
management, including contract management, revenue budgeting and forecasting, and program management in finance
Suriya is considered a driving force behind the process progression model (PPM), right from the initial program design
till its implementation.
Suriya will share key insights on the Finance and Accounting practice.
Domain Lead – Sourcing and Procurement
Based in London, Tiran serves as the category management lead for IT in sourcing and procurement practice. In addition, he is a part of global IT
category council of the sourcing and procurement center of excellence (CoE). Besides, he has rich experience of having worked across varied sectors
such as oil and gas, pharmaceutical, consumer healthcare, apparel manufacturing, application development and maintenance (ADM) and retail
industries for the last 10 years. His experience of having worked for one of the biggest five global management-consulting firms adds another
feather in the cap. He has been associated with Infosys for the past eight months. His educational qualifications include degree in electrical and
electronics engineering and master of business administration degree.
His blogs will offer insights on technology related aspects that go unnoticed and modern trends in the consumer world that are impacting B2B
environments. Apart from this, he will also pen down his thoughts on other topics that intellectually excite him.
Head – Solution Design (F&A), Infosys BPO
the business of finance
& accounting (F&A)
inside out – having spent more than 16 years in the industry,
including three years with Infosys BPO.
At Infosys BPO, Ved heads Solution Design with responsibility for driving differentiation in the area of finance &
accounting and improving business outcomes using
Ved will blog on Business Platforms, Business Differentiation Strategies, BPO Operations, and Service Transformations,
among other things.
Principal Consultant, Infosys BPO
Veerabhadran has over 16 years of industry experience. As a Principal Consultant at
Infosys BPO Limited, he is responsible for insurance solution design, pre-sales support, process consulting, and analyst
Veerabhadran has skills in technology led point solutions to address various
industry challenges. In addition, he has authored many POVs and white papers focusing on latest trends in the Insurance
Veerabhadran will blog on BPO Operations, Service Transformations, Operating
Models, and Technology Solutions.
Senior Solution Design Head, Communications Media &
Entertainment Unit, Infosys BPO
Vinay has over 15 years of IT and BPO experience. He is an expert in account management,
delivery management, pre-sales, and technology consulting. In his current role, he is responsible for business
transformation, solutions and domain Center of Excellence (CoE) for Communications, Media and Entertainment (CME).
Vinay will blog on CSP industry and related BPO trends, business transformation and
Delivery Lead, Center of Excellence – Sourcing and Procurement, Infosys BPO
Venkatesan Mallian leads category councils and drives initiatives aimed at further improving capabilities
in the area of sourcing and procurement across practices and engagements. He has also been assigned responsibilities for
helping differentiate sourcing and procurement offerings in the following ways: thought leadership initiatives,
benchmarking, revving up domain capabilities and so on.
Venkatesan Mallian leads category councils and drives initiatives aimed at further improving capabilities in the area of
sourcing and procurement across practices and engagements. He has also been assigned responsibilities for helping
differentiate sourcing and procurement offerings in the following ways: thought leadership initiatives, benchmarking,
revving up domain capabilities and so on.
Apart from the core theme of sourcing and procurement, Venkatesan’s blogs are seasoned with conversations around market
intelligence, analytics, service transformations, cost structures, and operating models.
Assistant Manager, Sourcing & Procurement, Infosys BPO
Mathew has almost
five years of experience.
At Infosys, he is a Shared Services Specialist in Sourcing and Procurement. Varghese has worked on multiple projects,
a Six Sigma Project (Green Belt), across various strategic purchasing activities. He has also successfully led teams with
attrition for different project durations.
Varghese will blog on Theory of Constraints, personal finance and other topics of interest.
Associate Vice President and Head – Strategic Business Unit (Customer Service), Infosys
Vijay Narsapur is responsible for enabling business-critical activities, including sales related to customer service,
pre-sales, solution design,
offerings, and delivery, for Infosys BPO – a fully-owned subsidiary of Infosys. Ever since joining Infosys BPO in February
2009, Vijay has been
influential in growing
customer service units by over 50%, in addition to kickstarting social media and consulting operations.
Vijay holds an engineering degree from the Indian Institute of Technology, Mumbai, and a master of business
administration degree from the Indian
Management, Lucknow, India.
Vijay will blog on BPO operations, customer service transformation, outsourcing technologies, outsourcing economics,
differentiation, and general business models.
Senior Consultant, Sourcing and Procurement, Infosys
Vishal’s nine-year career spans an interesting blend of consulting and industry.
He has helped develop specialized solutions and client support processes for the Sourcing and Procurement practice and
Center of Excellence (CoE).
Vishal’s blog will focus on a range of topics – including, strategic sourcing, category management, e-sourcing,
procurement organization design, spend analysis, tail spend management, contract analytics and management, IT sourcing, and
procurement and market intelligence.
Senior Associate Consultant – Sourcing & Procurement, Infosys BPO
Vivek Rao spent more than seven years in sourcing and procurement before joining Infosys. Vivek plays an active role at
Infosys’ Center of
Excellence for Sourcing
and Category Management, including in solution design and client support.
Vivek’s blog posts will discuss the procurement function across its multiple dimensions.