Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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September 2, 2016

As conventional BPO fades out, it's time for next-gen BPO innovators!

"Differentiate, innovate, automate, sustain" is today's mantra. Hence, BPO providers need to be on their toes on fine-tuning, building and acquiring capabilities at a rapid pace.

Continue reading "As conventional BPO fades out, it's time for next-gen BPO innovators! " »

June 5, 2014

Infosys Process Progression Model is addressing clients' expectations on Transformation

PPM's strength lies in defining the transformation roadmap aligned with client's core long-term business strategy and providing detailed levers for its realization.

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May 16, 2014

If outcomes matter the most, who owns the process won't matter as much

Infosys Process Progression Model focuses on creating value, irrespective of scope.

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April 8, 2014

PPM - Assisting LatAm Clients Meet Transformational Objectives

The PPM framework comes at a very good moment, especially for markets like Latin America where clients are looking for partners who can help them to innovate, transform and automate.

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April 2, 2014

PPM is Enabling Infosys to Move from Being an 'Executer' to a 'Transformer'!

PPM is a framework which is very comprehensive and at the same time very simple. It allows us to move across three levels using a very practitioner led and structured approach.

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March 10, 2014

Innovation and Transformation in Business Processes: Evolving Paradigms

As the scope of BPO-led transformations expand, partnering firms will need to take a holistic look at the client's business processes and deliver diverse outcomes.

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February 28, 2014

Transformation in a fast-changing world

Infosys Process Progression Model™ (PPM) is the answer to address the needs of global organizations prepearing themselves to embrace change.

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January 7, 2014

The rising star - Insurance Loss Control Engineering services

Emerging industry trends will push Loss Control Engineering into prominence, and carriers will leverage loss control services to create market differentiation.

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October 7, 2013

Chicken or Egg dilemma - Shared Services or Outsourcing? Which should be done first?

Which approach is the best? Which should be done first? If you ask me, I would give a Consultant's answer, "It depends".

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October 4, 2013

Global process transformation: Riding the crest of the opportunity wave

With scale comes complexity; that's admittedly the case with processes at most organizations. This point of view looks under the bonnet of global process transformation and examines the levers that help dissolve functional silos in organizations to a great extent.

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