Discuss, debate and exchange ideas on latest trends and opportunities in the Business Process Outsourcing (BPO) landscape. Deliberate on adding “business value” to clients, vendors, employees and various other stakeholders to enhance customer satisfaction and sustain long term partnerships.

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October 24, 2016

Knowledge and Information Management on Value Added Tax (VAT)


Knowledge and information management on a global scale has an important meaning in shared services sector. Understanding this fact ensures a substantial advantage in this fast growing industry.

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September 2, 2016

As conventional BPO fades out, it's time for next-gen BPO innovators!

"Differentiate, innovate, automate, sustain" is today's mantra. Hence, BPO providers need to be on their toes on fine-tuning, building and acquiring capabilities at a rapid pace.

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February 18, 2016

Why is it beneficial to outsource Tax Services in current global environment

Most global enterprises and in the recent past governments have taken vastly to outsourcing of its technology platform and processes. Taxation is one such complex knowledge based services that is being outsourced.

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March 11, 2015

Re-defining process through automations

Automation has become the back bone of innovation, operational efficiency, core competitive strength & ultimate transformation in the way BPO industry works.

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February 27, 2015

Reaching customers innovatively

Organizations should not merely be focused on innovation, but should give importance to innovating efficiently and effectively--by innovating the way they innovate.

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December 31, 2014

Shaping Finance ERP and other F&A systems in the new digital world order

Factors impacting the design of future Finance & Accounting (F&A) systems

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November 28, 2014

Elevating business through client satisfaction

In today's world, whether it is a manufacturer or a service Provider, each one is aiming for client satisfaction as the only way to move forward. There is no other alternative as the rest of the other business objectives subsidies the client interest.

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August 4, 2014

The Changing Technology Landscape - Cheque vs. Electronic Payment Dilemma

With recent advancement of technology in various industries including banking, the relevance of cheque payment method needs to be questioned. 

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July 9, 2014

How critical is it for organizations in India to have a mandatory CSR program?

Infosys is way ahead in the right direction. It has formed a committee of directors for CSR initiative and is driving it in association with the Infosys Foundation.

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February 28, 2014

Can Accounts Payable processes be 'Touch Less'?

This post attempts to identify few of the levers which can make the AP process automated, improve upon the overall-cycle time, increase accuracy levels and cut down the overall costs.

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February 26, 2014

F&A differentiators - Who cares!

Instead of focusing on creating differentiators, the focus should be on the only reality - the customer has a 'need'.

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February 13, 2014

Emergence of IT+BPO players in BPO

Increasingly, organizations are looking to have both process experts and IT experts work together to define a "Target Operating Model" that helps meet the organizational objectives.

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April 15, 2013

Want vs. Need - How True F&A 'Domain' Consultants Mind the Gap

In this blog post, I'd like to share recent experiences of accounts payable and general ledger transformation projects that my team and I have been part of. Our clients are large and global, and we started by putting their process challenges under the scanner to sieve their wants from the needs. The outcome? A cohesive approach that helped our clients realize better productivity.

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March 28, 2013

Why Accelerated Financial Closing - a Perspective

Financial closing and reporting is not a new jargon and it is happening from times of immemorial. Now-a-days accelerating the closing and reporting process is gaining more importance.  What could be the benefits by achieving faster close?

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August 23, 2012

Achieving Cost reduction and World Class operations in a Finance Department - is it a Paradox?

There is a need for the Finance Department to reach World Class standards and at the same time reduce costs. This calls for a transformation in the way in which Finance organization operates.

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June 13, 2012

FP&A outsourcing - will it ever fulfill its promise?

The potential of FP&A outsourcing has not yet been realized and it is important to analyze why customers have not adopted the outsourcing of FP&A in a meaningful way.

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May 17, 2012

Are Third-Party Product Companies in the F&A Space Dead?

Developing solutions in-house vis-à-vis on-boarding an alliance partner (3rd party product companies in F&A space) to drive differentiation in F&A functions is a very tricky subject. Companies in F&A outsourcing business made different choices. We at Infosys BPO decided to focus on developing solutions in-house except in the case of a few strategic areas where developing solutions will have a long gestation period and there is network effect. In the last one year or so outsourcing companies have started to focus on developing solutions in-house as well.

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