Do you know how you fail?
The manufacturing industry has been evolving out of standard productivity models to higher intelligent systems based on this human experience of "seeing it early", or "knowing the fail".
The BPaaS model is fast becoming a cornerstone of customer enquiries and addresses an inflection point in the BPO industry. While the IT+BPO story was earlier about automation, it's now about offering the entire service - tech, people and process as a service.
A seamless collaborative planning approach will help create a robust, resilient, and risk mitigating supply chain and improve overall performance.
The common refrain when it comes to managing claims due to damage during transit, is that the process is time consuming and returns meager for the effort expended. Here's where BPO could step in and provide support.
This is the first in a series blogs on the adoption of Control Towers by the Service Industry. They are part of a white paper that I am writing on Control Towers.
Organizations planning on SCM BPO need to first recognize the fact that unlike traditional BPO, SCM BPO is more about reducing COGs and improving operational efficiencies and NOT about reducing supply chain headcounts.
In a depressed fiscal environment, cash tends to be an elusive commodity. An exercise in inventory optimization will not only help unlock much needed cash but also improve delivery rates and ultimately customer satisfaction.
I just got off the phone with Allison Griffiths who organizes and manages the Warranty Chain Management (WCM) conference which will take place in two weeks outside San Diego. I asked her during our chat what tracks at the conference this year address Supplier Recovery. We've seen some activity on this lately and wanted to make sure that I found out what was the latest in process and technology in this critical area. The answer to my question is just one track which will be presented by Volvo. Pretty thin if you are looking for the latest and greatest. No vendors with exciting tools for this challenging area and no industry 'gurus' pontificating on how to improve performance.
So why is that?