Business Platforms – BPO meets Technology

Imagine a situation wherein you are leaving for a business trip at a short notice for an important business event. You have checked-in at the airport, well settled in your seat for a 24 hours flight and now comfortably seated on a reclined cushioned seat with refreshment on the tray, gazing at your favorite business magazine on an article you have been yearning to read for weeks and now only you have got free time. Suddenly … a flight attendant approach you to exchange your seat with some other passenger and you are suddenly in a discomfort zone with your mental harmony completely shattered. All in all, you would require considerable effort on your part to get you back on track and get into your comfort zone again. Imagine if this change is happening when aircraft is passing through a turbulent storm and now not only your effort to settle down will be much more intensive you would also feel unsettled for a long time in a unproductive mode.

Continue reading "Platform innovation for effective change management" »

Posted by Gurjeet at 01:58 PM | Permalink | Comments (0) | TrackBacks (0)

As more market awareness, client interest and new deals start playing out in the market place for Business Platforms, it is imperative to understand that this new engagement model clearly can unleash phenomenal business value.

Some of the areas of business value unleashed by Business Platforms are:

1. Simplifying process, technology and people experience with an easier or robust governance model provided by a single partner
2. Builds the Foundation for growth, both organic and inorganic
3. Enhancing Employee, Supplier and Customer experience with higher empowerment & self sufficiency
4. Continuous benchmarking on both efficiency and effectiveness dimensions to ensure the process supported by the platform is best-in-class
5. Higher level of sustainability by creating significant optimization of resource consumption (e.g infra)

Overall, the Business Platform model adoption has the potential to  unleash phenomenal business value to customers for sustainable growth and profitability.

Posted by Anantha Radhakrishnan at 11:10 AM | Permalink | Comments (0) | TrackBacks (0)

As we march into the new year with the strengthening green shoots of global recovery, client corporations enter into their planning for this year and the next decade. Business Platforms which is the nirvana state of managed services in cloud will clearly emerge to be the new business model for the next decade.

While they are already a few early  adopters for this model, we believe the rapid adoption will come from those clients corporations which are not wedded to their sunk cost. We expect fortune 300–2000 to be the pioneers in adoption of the new model. The fortune 300 will also adopt the platform model in emerging markets and geographies and in the areas where renewal opportunities come by. The business model makes the client corporation  become a smarter enterprise, simplify their processes & technology landscape and enhance their agility to respond to the market opportunities.

Posted by Anantha Radhakrishnan at 12:59 PM | Permalink | Comments (0) | TrackBacks (0)

The rapid embracing of globalization during last few decades has created an extremely profitable complex network business environment and on the other hand it has also made the global supply chain extremely vulnerable to any adverse event even in the remotest part of the world. You may ask any CPO and one of their biggest concerns today is supply continuity without disruptions and organization’s ability to manage any supply disruptions. While prevention is always better than cure, in managing supply risk you actually need a balanced combination of both. Today’s supply chain needs to be much more agile and adaptive to both external & internal events and should have the ability to react quickly to any negative signals popping up anywhere down the supply chain. With slow recovery though the number of bankruptcies have been abated and there’s an ease on liquidity, today’s global supply chain is bound to face newer kind of risks in the form of trade barriers, sustainability regulations, fluctuating currency rates, volatile commodity market etc, which mean that we need to gear up our supply chain eco-system beyond the myopic view of supplier monitoring alone. There’s also a need to evaluate supply risk from a multi-tier perceptive for any risk event at supplier’s supplier supply also that can impact our supply chain, and so access to diverse and fragmented sources of supply information is absolutely critical.

Continue reading "Unified technology is vital for managing Supply Risk effectively" »

Posted by Gurjeet at 10:06 AM | Permalink | Comments (0) | TrackBacks (0)

The emergence of Application software during last few decades has addressed one of the most common business dilemma - ‘buy versus build’ with ‘build’ clearly becoming a default and preferred choice for most of the organizations. However this panacea was short lived and organizations grapple with yet another challenge of heterogeneous and fragment technology landscape multiplied over years. This happened especially in supply chain area where these applications are unable to communicate with each other resulting in sub-optimized underlying technology. While consolidation of different technology applications into a single & common instance is the most common acceptable approach, which however is a costly endeavor in current state of capital crunch. The recent economic downturn has also seen the fast emergence of  yet another option – ‘Rent versus Managed’ riding on cloud computing wave and providing serious options to business and contemplate yet another model to keep pace with adaptive supply chain and remain competitive.

Continue reading "Should You Build, Buy, Host, Rent or Managed while addressing your underlying technology?" »

Posted by Gurjeet at 12:29 PM | Permalink | Comments (0) | TrackBacks (0)