Discuss trends and ideas on the convergence of Infrastructure Technology Outsourcing (ITO) and Business Process Outsourcing (BPO). Find out how you can benefit from adopting a managed services delivery model, and learn more about how the bundling of consulting, technology and BPO services can transform your organization.

March 19, 2010

Self service is the only way towards a empowered employee

While it might sound basic, every employee within a company clearly wants information about himself/ herself at the stroke of their finger tip. Not only is this information precious but it is the ability to access, change and analyze which is crucial. The ability to service your own rudimentary needs like changing attributes like address, taking leave and looking at leave history, accessing training charter and training history, having access to one’s past and current performance, even to pull down and look up one’s pay slips, carry out updates on tax related savings and perquisites, etc., all these transactions create a feeling of enabled empowerment.

Employee self service along with managerial self service (the ability to seek slice & dice and get information pertaining to subordinates) are core & critical ingredients towards creating employee empowerment and engagement.

Business Platforms in the HR space are clear winners in building the foundation for employee self service and creating an enduring employee empowerment. Self service is the best service!!!                                               

Posted by Anantha Radhakrishnan at 10:31 AM | | Comments (0) | TrackBacks (0)

Avoid Business and IT 'silos' while outsourcing your processes

BPO is often viewed purely as a business driven initiative with more focus on cost arbitrage, staff augmentation and sourcing of skills. However if you are embarking BPO without understanding the debilitate affect of IT on outsourced business process effort, in all probability you would be missing the sustainable savings which your service provider can render you over a period of time. It is important to devise IT strategy keeping outsourcing enablement in mind so that the outsourced processes within embedded technology would be agile enough to respond to any external and internal business environmental changes.  

Some of the paramount reasons that why IT and business process owners are disjointed and are not aligned at the time of outsourcing are:
-          Business outsourcing decisions are typically taken by business units which are decentralized and IT is normally owned by corporate
-          Outsourcing normally focused on cost reduction and process performance with - IT as a constant in the cost equation - thereby missing opportunity on automation and process redefinition
-          Typically BPO service provider puts more effort on standardization from outsourcing perspective and system takes the lowest priority.

Continue reading "Avoid Business and IT 'silos' while outsourcing your processes" »

Posted by Gurjeet at 03:44 AM | | Comments (0) | TrackBacks (0)

March 07, 2010

Business Platforms: It is all about when and where you want to make the shift

The business platform model is clearly emerging as the front runner choice for client corporations to manage their outsourced services (IT & Business Process). There is still a considered and well thought through shift which customers need to make. Continued incremental approach and getting wedded to the sunk cost is indeed a hurdle to jump over. This would need a mindset change, the ability to look ahead, see the curve coming and the ability to change lanes to make the shift without business discontinuity.

I am reminded of the elevated expressway (to Electronic City - the Silicon Hub of India) of 9kms which is now operational and is used by us

Continue reading "Business Platforms: It is all about when and where you want to make the shift" »

Posted by Anantha Radhakrishnan at 01:49 PM | | Comments (0) | TrackBacks (0)

February 28, 2010

Business Platforms: the complete ecosystem in a box

Increasingly, the organizations and clients are looking for ecosystem integrators rather than system integrators or process outsourcers. Given the need for speed and responsiveness, having a simple governance model with a single provider who plays the role of the ecosystem orchestrator is what the clients are seeking for. The Business Platform model is nothing but the complete ecosystem in a box with the managed service provider playing the role of the ecosystem orchestrator. This model facilitates the synchronization and symphony of the various moving parts within the ecosystem. The managed service provider takes the ownership for business outcomes and service levels of the entire ecosystem, and provides the added value of simpler governance & scale for supporting both organic and inorganic growth for clients.

So the new era of ecosystem in a box through Business Platforms has commenced.

Posted by Anantha Radhakrishnan at 01:05 PM | | Comments (0) | TrackBacks (0)

February 15, 2010

Multiply your supplier collaboration effort using Platform

I had an interesting comment in one of my blog entry that  - we need to be cognizant of the fact that while supplier consolidation offer better negotiation power and control on supplies in addition of host of other benefits, there is another school of thought that drives de-risking of supplies by using more suppliers’. While there’s no one-size-fit-all approach while attempting supplier rationalization (read consolidation)  in the present economic environment it is also important to have a rigorous supplier risk management plan in place while taking a decision on supplier rationalization. On one hand the idea of supplier rationalization is extremely effective in improving relationship with a focused supplier base and thus helping you in increasing your sourcing effectiveness, I have also seen instances where organization after consolidating its supply base continue the business-as-usual with the remaining suppliers attempts no improvement in collaboration, partnership or try to come out with a new road map and such supplier rationalization is certainly not good for organization’s health in the long term.

Continue reading "Multiply your supplier collaboration effort using Platform" »

Posted by Gurjeet at 01:15 PM | | Comments (0) | TrackBacks (0)

February 12, 2010

Business Platforms: laying the foundation for the future agile enterprise

As I see more clients onboard and go-live on  Business Platforms [Bundle of Process, Technology (Application + Infra) and People delivered through a managed services model] – it is becoming obvious that they have in one significant paradigm shift moved from the motley baggage of applications and splintered processes of the past to a new simplified and harmonized  end-to-end process, supported by a single platform and with trained people provided by a single provider.

This is like  a whiff of fresh air, which will be the stepping  foundation for their future success, agility and growth. To bring this to life, a recent client who moved onto the HRO platform, now realizes the significantly enhanced and empowered employee experience been created for their associates.

Continue reading "Business Platforms: laying the foundation for the future agile enterprise" »

Posted by Anantha Radhakrishnan at 07:59 AM | | Comments (0) | TrackBacks (0)

January 29, 2010

Platform innovation for effective change management

Imagine a situation wherein you are leaving for a business trip at a short notice for an important business event. You have checked-in at the airport, well settled in your seat for a 24 hours flight and now comfortably seated on a reclined cushioned seat with refreshment on the tray, gazing at your favorite business magazine on an article you have been yearning to read for weeks and now only you have got free time. Suddenly … a flight attendant approach you to exchange your seat with some other passenger and you are suddenly in a discomfort zone with your mental harmony completely shattered. All in all, you would require considerable effort on your part to get you back on track and get into your comfort zone again. Imagine if this change is happening when aircraft is passing through a turbulent storm and now not only your effort to settle down will be much more intensive you would also feel unsettled for a long time in a unproductive mode.

Continue reading "Platform innovation for effective change management" »

Posted by Gurjeet at 01:58 PM | | Comments (0) | TrackBacks (0)

January 22, 2010

Leveraging Business Platforms To Drive Higher Business Value

As more market awareness, client interest and new deals start playing out in the market place for Business Platforms, it is imperative to understand that this new engagement model clearly can unleash phenomenal business value.

Some of the areas of business value unleashed by Business Platforms are:

  1. Simplifying process, technology and people experience with an easier or robust governance model provided by a single partner
  2. Builds the Foundation for growth, both organic and inorganic
  3. Enhancing Employee, Supplier and Customer experience with higher empowerment & self sufficiency
  4. Continuous benchmarking on both efficiency and effectiveness dimensions to ensure the process supported by the platform is best-in-class
  5. Higher level of sustainability by creating significant optimization of resource consumption (e.g infra)

Overall, the Business Platform model adoption has the potential to  unleash phenomenal business value to customers for sustainable growth and profitability.

Posted by Anantha Radhakrishnan at 11:10 AM | | Comments (0) | TrackBacks (0)

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