Pure play BPO is passé…....
Now that I am done with my meeting, which is where I left off and I have had some rest and am back to the Melbourne winter…yeah, I know winter in June, anyways….
In the late 90’s when Jack visualised … oops I mean Mr. Welsh visualized back office work being delivered from a low cost location…it was the “IN THING’.
Early 2000’s saw a number of “pure play” BPO companies emerge and all of them did well, re-invented themselves, added new offerings and pushed the lift and shift model until the word “stale and passé” have been put to shame.
Now…in this tech savvy world, where everything is at your fingertips, technology and business process need to work hand in hand to ensure the best outcomes for the business or the support function. I would like to compare this to the body of a car and the wheels of the car. Both are equally important and neither one can be effective without one another. This is the state of Technology and Business Process today. The best end result will be from ensuring both function in conjunction with each other!
Enter….business platform!!! While we celebrate not its first birthday, adoption has been slow and is beginning to become rapid now. If you are a business owner…pay close attention to this trend…as this is the “IN THING” now…
Off to get some chill time, much deserved too…
Talk soon…and if you want to have a chat quicker, give me a number to call me on asheesh_mehra@infosys.com
