Discuss trends and ideas on the convergence of Infrastructure Technology Outsourcing (ITO) and Business Process Outsourcing (BPO). Find out how you can benefit from adopting a managed services delivery model, and learn more about how the bundling of consulting, technology and BPO services can transform your organization.

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September 14, 2009

Pay-as-you-Use Pricing Model - for Managed Services

Imagine a Cell phone operator instead of charging you ‘per call’, charges you based on high monthly rental irrespective of calls you make or Utility provider charges you high periodic fee irrespective of units you consume. Now after getting used to ‘pay-as-you-use’ pricing model in these areas, any other alternate pricing model is just unthinkable.   As a consumer we are more comfortable and would love to pay ‘metered fee’ for the ‘service usage’ instead of just ‘service availability’. In fact much credit for the explosive growth of Telecom during last few decades can be easily attributed to user friendly innovative fee model which helped in taking telecom services closer to the mass consumers.
Platform service model is trying to emulate exactly that only by making its services available in much cost effective way for SMB segment – who often grapple with unpredicted demand and so cash flows. It allows companies to adapt to the changing external environment which could be either rapid growth or reduction in a smooth way. There are different ways evolving to define or meter the ‘service usage’ – for eg ‘$ spend’ in case of Source-to-Pay or ‘# Employee’ in case of HRO and all this make the pricing model evolution extremely challenging for managed services vendor from two aspect: One – Acceptance of pricing model plus price points by mass companies; two – Challenge for managed services provide to ensure a stable revenue. While it’s still a challenge for managed services providers to customize its services for ‘mass adoption’ and evolve an ideal ‘pay-as-you-go’ model, early drift indicates the future trend and the necessary need to come up with an innovative pricing model in this fiercely competitive services arena.

September 07, 2009

Ensure Green Purchasing thru Green Technology

Green purchasing has shown excellent resilience during current tough economic time and delivered value through sustainable cost savings thereby breaking the myth that – It’s a social obligation and so you have to necessarily pay an extra premium. There are three most important aspects to be considered while detailing out policy for green purchasing – social obligation, environmental impact & economic benefit. Of these the latter – which is directly related to the cost equation needs to be broadened for life cycle costing approach , so the  cost equation not only need to capture cost for energy, waste and duration but also additionally include cost for  repair & maintenance, disposable effort, health & safety compliance thereby offsetting any potential financial and environmental risks to the organization in today’s increased regulatory world.

We have noticed that most of the organizations assessment of carbon footprint is mostly limited to ‘organic buying’, ‘local buying’, ‘eco friendly or 'energy star certification’ and reason for this is that there’s no universal criterion which can be applied to every situation. Buyers need to define green policy for each spend category keeping following broad criteria in mind:
- Look for energy efficiency
- Avoid hazardous, toxic foot print in the product or services
- Conservation for heat, light, water and other natural resources
- Look for refurbishment and recyclability
- Easy disposability like bio-gradable
- Leverage technology automation

This brings us back to the most debated aspect – How compliant your purchasing processes are?
Unless organization leverage technology to embed green policy into its purchasing processes- like green specification & standards, green selection criteria, life cycle costing approach, green clauses in contracts at an enterprise level, it is difficult to comply with green purchasing commitment. It is extremely important for organization to leverage the green technology – eSourcing, eProcurement and eAccount Payable  (which avoid paper heavy manual processes – saving tones of paper) thereby making its purchasing processes not only more effective & efficient but would also ensure complying with green purchasing policies at an enterprise level.

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