Discuss trends and ideas on the convergence of Infrastructure Technology Outsourcing (ITO) and Business Process Outsourcing (BPO). Find out how you can benefit from adopting a managed services delivery model, and learn more about how the bundling of consulting, technology and BPO services can transform your organization.

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‘Cloud services’ delivered through Platform Model

The fast maturing cloud computing concept is going to disrupt and change the way organizations would use and leverage technology as a strategic tool in managing their businesses. Organizations are seriously evaluating cloud applications along with underneath computing power due to its ability to provide agile, flexible and adaptable services. In its simplest sense cloud computing will eventually involve into like simply dialing into the cloud exchange, connect with right helpdesk support & gets immediate expert response on the phone and the caller will eventually pay based on time duration. However the significant business value really lies in the bundling of business services plus cloud computing plus cloud application through a third party which will  take cloud computing to the next paradigm i.e ‘cloud services’ wherein organizations would  look to offload their non-core processes to providers who can deliver the cloud services in the most efficient and effective way.

While there are many different ways these cloud services can be delivered, the two main conduits are ‘Public cloud’ and ‘Private cloud’. Public cloud typically is the service which is available to everyone with a standard offering and you pay a fee based on computing power usage while Private cloud on the other hand is available to specific organization only on a platform model. For eg. not anyone can plug into to spend analytics service provider say at Infosys cloud and can buy the spend report based cloud services from Infosys.  However the real test of cloud services provider would be their ability to evolve this platform model on a multi-tenant architecture. Shared infrastructure thus would not only bring economy of scale but would also be a good breeding ground in driving innovation due to its ability to get a real time access of customer behavior, business need and cross pollination of best practices within the private cloud and let organization drive non-core business processes managed through the cloud services using platform model.

Posted by Gurjeet on November 19, 2009 12:21 PM |

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