Platform innovation for effective change management
Imagine a situation wherein you are leaving for a business trip at a short notice for an important business event. You have checked-in at the airport, well settled in your seat for a 24 hours flight and now comfortably seated on a reclined cushioned seat with refreshment on the tray, gazing at your favorite business magazine on an article you have been yearning to read for weeks and now only you have got free time. Suddenly … a flight attendant approach you to exchange your seat with some other passenger and you are suddenly in a discomfort zone with your mental harmony completely shattered. All in all, you would require considerable effort on your part to get you back on track and get into your comfort zone again. Imagine if this change is happening when aircraft is passing through a turbulent storm and now not only your effort to settle down will be much more intensive you would also feel unsettled for a long time in a unproductive mode.
This is how change management touches all our lives at some point or other and we never give it a much serious thought while trying to build a new program or initiative. Can this always predicted and avoided? Well a good monitoring can prepare organization and reduce impact to some extent but it can’t be avoided completely especially in the present situation, when there are question mark again on the economic recovery and so organizations necessarily need to build adaptability or ‘ability to react promptly and positively’ as inherent in its business DNA in today’s new dawn of global rivalry and unpredictable economy where the only thing which is constant is ‘change’.
So organization’s innate people and processes need to react much faster to any external or internal business events or disruptions. This mean the futuristic business models have to be built on a strong foundation of blended processes and technology so that they should be agile enough to incorporate change and adapt themselves with least effort in a smooth way. By outsourcing basic non-core process and technology on a hosted platform business model on a variable cost structure can enable organization to adapt and react much quickly to varying business condition because most of the change management will actually be happening on the service provider side, who have got enough expertise on these basic non-core area and thus would enable least of change management on the organization part on an ongoing basis. However organizations also need to deliberate seriously whether they are really ready for this ‘change’ and the current economic scenario is providing enought signals that the options are really limited.
