Discuss trends and ideas on the convergence of Infrastructure Technology Outsourcing (ITO) and Business Process Outsourcing (BPO). Find out how you can benefit from adopting a managed services delivery model, and learn more about how the bundling of consulting, technology and BPO services can transform your organization.

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Business Platforms: laying the foundation for the future agile enterprise

As I see more clients onboard and go-live on  Business Platforms [Bundle of Process, Technology (Application + Infra) and People delivered through a managed services model] – it is becoming obvious that they have in one significant paradigm shift moved from the motley baggage of applications and splintered processes of the past to a new simplified and harmonized  end-to-end process, supported by a single platform and with trained people provided by a single provider.

This is like  a whiff of fresh air, which will be the stepping  foundation for their future success, agility and growth. To bring this to life, a recent client who moved onto the HRO platform, now realizes the significantly enhanced and empowered employee experience been created for their associates.

The basic employee data like leave is enabled online, the employee is able to see their pay slips with the details  (rather than having to look up the bank account for the credit). Given employee cross company movement is needed for the growth of their business, the single unified HRO platform –provides them this ability to harmonize and commonly reflect  the terms of employment for the various employees, facilitating ease of cross company transfers or  employee movements.

The business Platform model while being new and needing a change in the client mindset to adopt, also releases significant pain of carrying the baggage of the past. This is the True value of moving into a Business Platform based service  as it frees up leadership bandwidth and provides a great spring in the step and speed to carry out the much needed business changes for explosive growth .

Business Platforms remain the key choice for building the foundation of  an agile future !

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