This blog is for sourcing and procurement professionals to discuss and share perspectives, point of views, ideas and best practices around key sourcing and procurement topics.

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April 12, 2010

Business Platform model - the New Normal !

As organizations get out of the long recession and start looking at the best possible ways to capture the early green shoots of opportunity - there is a New Normal compared to the Normal  prior to the recession.

This New Normal indeed impacts multiple facets of Organization thinking , Behavior and Actions. Clearly, the New Normal has brought along with new focus and energy on alternative business models  which are geared to deliver to the new reality. Business Platforms is one such model.

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October 30, 2009

Business Platforms are nothing but Managed Services on the Cloud !!

The different jargons floating around in the outsourcing industry for the evolving new  services model are Platform BPO, Business Services Cloud, Managed Services, SAAS, SAAS + BPO , Software on demand et al. As I had mentioned before, Business Platforms are not just bringing technology( read ERP) and BPO together, but bringing along with it a value-added layer of cloud based managed services. This means deep domain knowledge in an horizontal functional area and /or, vertical industry process area  is successfully configured and encrypted on to a technology tool along with hosting of the same.

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July 6, 2009

Cross-Functional decision making - A case of David Vs Goliath?

The unique bundling across technology and business processes (functional process definition as well as operations delivery) in Business Platforms entails cross functional decision making  between the CIO and the business owner ( typically COO’s or  functional owners such as CPO’s, HR directors, and Financial controllers).  There is also another cross-functional decision making between multiple business owners. For e.g, in the case of a Procure-to-Pay Platform, where procurement and AP owners have to align to take an integrated view; or end-to-end Hire-to-Retire, where individual HR function owners need to align. I will cover this in a separate blog entry, and will restrict this entry to discussing alignment between the CIO and business owner. 

In my interactions with customers, I have often encountered a dichotomy in alignment between CIO’s and business owners.  In most cases, while the business owners view this as a great model to help achieve their business objectives and want to take a technology agnostic view, CIO’s view this as a model that interferes with their organizational technology strategy and feel a loss of ownership and control.  This leads to organizations being unable to take a holistic business view, and lose out on a unique opportunity that could be a win-win for both the business owners as well as CIO’s.

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June 24, 2009

Business Platforms: A Bundle of Benefits

As more and more clients seek to onboard  Business Platforms ( the new and innovative service delivery model ) and partake in the next generation of outsourcing BPO and IT together, I have been thinking through the core benefits these clients are seeking to get.

The bundle of benefits business platforms hold for clients are:

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